Customers hate queues, and waiting in line is a major peeve.
- Long lines bring feelings of anxiety, uncertainty, and boredom.
- They fuel feelings of frustration and anger.
- They hurt sales — significantly.
Research shows that between 80 and 90 percent of consumers would rather shop with another retailer than wait in long lines.
Queue management systems provide companies with a comprehensive solution. This kind of software streamlines wait times by analyzing queue demand and notifies checkout staff of the number of customers waiting to use a service. Not all queue management systems are equal, however. Inefficient systems can make queues worse and result in profit loss for brands.