Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

Leveling Up the Medical Staff Experience

Healthcare puts a huge emphasis on patient experience, but what about medical staff experience? Newsflash: doctors and nurses matter as much as patients.

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By Kirill Tšernov Kirill Tšernov ·

Retail Customer Service Tips, As Told by Customers

What does a customer seek in customer service? What are some tips that any customer could give a retail business so that it would improve its service?

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Examples of Customer Service, As Shown on TV

Your mom probably said that watching too much TV is bad for you. Shows how much she knows! Turns out, movies are great for customer service inspiration.

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By Richard Nolan Richard Nolan ·

The Impact of Customer Experience on Word-of-Mouth Marketing

What is word-of-mouth marketing and how can investing in customer experience help improve it? In marketing, your best bet is on your own customers.

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By Kirill Tšernov Kirill Tšernov ·

Personalization in Healthcare

Is personalization in healthcare just a fad or is it a trend that is here to stay? The evidence suggests that you'd better start investing in it, and fast.

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By Kirill Tšernov Kirill Tšernov ·

The Effects of Waiting in Healthcare

Waiting seems a natural part of visiting a hospital, but what are the negative consequences of it? One thing for sure, hospitals need to fix this ASAP.

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