Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

La Cité Student Management

Is it ever too late to learn? La Cité, a major community college in Canada, proves that in education, as in retail, experience is king.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

007 James Bond Skills of a Great Customer Service Agent

Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

7 Easy Tips to Make Customers Fall in Love With Waiting Rooms

What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Travelwise Visitor Management Solution

Travelwise found a way to not only efficiently manage their expo visitors but also provide incredible customer service experiences.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Service – To Automate, or Not to Automate, That Is the Question

Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.

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By Kirill Tšernov Kirill Tšernov ·

The Key to Succeeding Like an Apple Store

You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.

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