Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

Improving Business With Service Intelligence

As important as customer service is, can you measure it? Is there a way to analyze your service efforts? Actually, there is — and it's Service Intelligence.

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By Kirill Tšernov Kirill Tšernov ·

4 Signs Your Queue Strategy Is Working

How can you tell whether your queue strategy is working? There are at least 4 clear signs you should look out for, which show you're on the right track.

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By Kirill Tšernov Kirill Tšernov ·

4 Reasons Your Customer Service Strategy Isn’t Working

Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.

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By Kirill Tšernov Kirill Tšernov ·

Which Superhero Are You? A Customer Service Personality Test

Ever wanted to be a superhero? Maybe you are one already — a customer service superhero, that is. Tune in to our channel to find out your secret persona.

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By Kirill Tšernov Kirill Tšernov ·

How Technology Can Improve Queue Management

Want to make your customers experience good queuing? Thing is, you can't improve queue management without the helping hand of technology.

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By Kirill Tšernov Kirill Tšernov ·

The Survivor’s Guide to Black Friday Sales

Black Friday is coming! To help you not only live through this shopping season but also come out on top, we present The Survivor's Guide to Black Friday.

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