Queuing & Service Case Studies

greensboro city customer queue management

Kirill Tšernov · February 9, 2021

How the City of Greensboro Manages Its Walk-In Visitors

Despite the pandemic, the City of Greensboro manages its walk-in visitors with ease, speed and security — all thanks to the Qminder queuing system.

Kirill Tšernov · March 26, 2020

How ViaVan Enables Fast Driver Onboarding With Qminder

What sets ridesharing companies apart from other transportation providers is service excellence. See how ViaVan achieves this excellence even in onboarding.

Kirill Tšernov · November 6, 2019

How Takealot Leverages Queuing Software to Enhance Order Collection

Learn how Takealot, one of the largest ecommerce retailers in Africa, uses queuing technology to decrease wait times and improve visitor satisfaction.

Giorgi Lobzhanidze · September 30, 2019

St. John’s Medical Center: The Epitome of Patient-Centered Care

Does healthcare only include medical services, or is there more to it? St. John's Medical Center shows that even queuing plays a role in patient care.

Kirill Tšernov · July 26, 2019

Girteka Logistics: Managing Candidate Visits

Even when there's only one day a year when you have queues, a queue management system is a must. See how Girteka Logistics manage their visitors.

Kirill Tšernov · May 23, 2019

Berkeley Rec Sports: Managing Visitor Experience

Passport renewal is usually characterized by long waiting times. But does it have to be this way? Berkeley Rec Sports proves that there is a solution.

Kirill Tšernov · April 24, 2019

LHV: Managing 170,000+ Clients With a Digital Queuing System

What do banks know about customer service? LHV knows a lot, actually! Learn how LHV boosted and personalized their service by reducing queues in banks.

Kirill Tšernov · March 18, 2019

Mowasalat: Effectively Handling Over 7,000 Drivers

Mowasalat, a forward-thinking transportation company from Qatar, is a shining example of how to treat employees fairly, and help them achieve more.

Kirill Tšernov · November 1, 2018

Beacon OHSS: A New Approach to Customer Service

What is rockstar customer service and how to achieve it? Take a master class from Beacon OHSS to learn how to treat your visitors the right way.

Kirill Tšernov · October 4, 2018

iShop Guatemala: How to Reduce Wait Times by Half

iShop is the leading Apple Premium reseller in the Republic of Guatemala. The secret to their success? Simple, they care about customer experience.

Kirill Tšernov · August 30, 2018

ToastMe Visitor Management

Sometimes, the best use of technology is the most straightforward. See how ToastMe manages its visitors traffic thanks to Qminder queue management system.

Kirill Tšernov · August 23, 2018

Montgomery Water Works Visitor Management

Everyone can benefit from implementing great customer service, even a water services company. Montgomery Water Works is a testament to that.

Kirill Tšernov · July 19, 2018

La Cité Student Management

Is it ever too late to learn? La Cité, a major community college in Canada, proves that in education, as in retail, experience is king.

Giorgi Lobzhanidze · July 12, 2018

Travelwise Visitor Management Solution

Travelwise found a way to not only efficiently manage their expo visitors but also provide incredible customer service experiences.

Kirill Tšernov · July 2, 2018

City of Manhattan Beach Visitor Management

The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.

Kirill Tšernov · June 29, 2018

GDT Visitor Management at Cisco Live

GDT is an IT solutions provider that specializes in delivering excellent visitor management and visitor experiences powered by advanced technologies.

Kirill Tšernov · May 17, 2018

Oakland Airport Employee Management

Oakland Airport is a leading example of how companies can take up innovations to make the life of their employees better.

customer service at ride-sharing company

Kirill Tšernov · March 23, 2018

Ola Visitor Management System

Ola, one of the largest ride-sharing companies, proves that customer service matters. With Qminder's help, they hope to improve their service even further.

student queue management at westchester college

Kirill Tšernov · March 8, 2018

Westchester Community College Student Management

Despite being the county's largest university, Westchester Community College found a way to effortlessly manage 24,000 students. Why not learn from them?

Kirill Tšernov · December 21, 2017

Excellent Tasting Experience From Plate by Plate

Plate by Plate, an annual tasting event, not only promotes often-neglected voices of its local community but also offers exceptional visitor experience.

Kirill Tšernov · November 30, 2017

EyeSite Gives You the Best Eye Care Experience

Good customer service is as important in the eye care industry as it is in retail. Is your eye care business ready to provide great patient experience?

retail queue management system at geekhampton

Kirill Tšernov · November 28, 2017

GeekHampton Retail Queue Management Solution

GeekHampton uses Qminder retail queue management to improve in-store customer experiences and better serve its visitors.

queue management system at santa photography

Kirill Tšernov · November 22, 2017

Santa Photography Virtual Queue System

Santa photography is made easier with the Qminder queue management, and improves the waiting experience for all visitors wanting to take a photo with Santa Claus.

Hyun Lee · August 2, 2017

Tavex Exchange Retail Queue Management

Tavex uses the Qminder queue management to stand out from the crowd, and to manage all incoming visitors to their retail exchange offices.

Hyun Lee · August 1, 2017

Sprint Telecom & Retail: Improving Customer Service with Queue Management

Creating a personal environment in a Sprint store with Qminder makes customers happy, improves sales, and provides outstanding customer service.

Hyun Lee · July 2, 2017

Lancaster Archery Supply Retail Queue Management

Lancaster Archery Supply retail store uses Qminder queue management solution.

Hyun Lee · July 2, 2017

Christensen’s Plant Retail Queue Management

Christensen’s Plant & Hardscape Centers uses Qminder to manage their queues. Managing customer queues has never been so easy.

Hyun Lee · May 25, 2017

Successful Dental Practice with Growth Processes

Smileworks has a 45% referral rate. With customer experience in mind, they’ve become one of the fastest growing dental clinics in the UK.

Kirill Tšernov · January 2, 2017

Ravensbourne College Queue Management

Ravensbourne College uses Qminder queue management solution. Find out how they manage the waiting list for 4,000 pieces of equipment.

Hyun Lee · January 2, 2017

Lehman Pipe & Plumbing Retail Queue Management

Lehman Pipe & Plumbing Supply uses Qminder to manage their queues. Qminder also provides retail analytics behind each location.

Hyun Lee · January 2, 2017

Cure 4 The Kids Foundation Queue Management

Cure 4 The Kids Foundation uses Qminder to manage their queues. Patients wait in line until receptionists call for triage.

Kristaps Grinbergs · January 5, 2015

Business Intelligence Insights With Queue Management

Latvenergo uses the cloud-based queue management solution from Qminder, together with Oracle Business Intelligence tool.

Kristaps Grinbergs · June 9, 2014

Carrier Enterprise: Enhanced Service Quality Using Qminder Queue Management

Carrier Enterprise is a HVAC systems company. Find out why Qminder is their choice of waiting line management system.

Kristaps Grinbergs · March 17, 2014

Tele2 improves new client centers using Qminder

Latvian telecom Tele 2 uses SaaS queue management system by Qminder. A telecom retail office receives a lot of foot traffic. How do they handle the queues?