Customer Experience Blog

customer experience trends in healthcare
By Kirill Tšernov Kirill Tšernov ·

6 Customer Experience Trends in Healthcare

Patient experience becomes more and more important. To help serve patients better, take a look at six main customer experience trends in healthcare.

millennial customer habits
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Inside the Mind of Generation X: Millennial Spending Habits

What makes Millennials tick and stand apart as customers? Time to unravel the mystery that is the mind and spending habits of the Generation X.

customer experience versus product marketing
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Experience Vs. Product: What’s More Important?

Customer experience versus product: what should you invest in to get the most bang for your buck? CX is increasingly more relevant to business success.

medical staff experience
By Kirill Tšernov Kirill Tšernov ·

Leveling Up the Medical Staff Experience

Healthcare puts a huge emphasis on patient experience, but what about medical staff experience? Newsflash: doctors and nurses matter as much as patients.

tv customer service examples
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Examples of Customer Service, As Shown on TV

Your mom probably said that watching too much TV is bad for you. Shows how much she knows! Turns out, movies are great for customer service inspiration.

word of mouth marketing experience
By Richard Nolan Richard Nolan ·

The Impact of Customer Experience on Word-of-Mouth Marketing

What is word-of-mouth marketing and how can investing in customer experience help improve it? In marketing, your best bet is on your own customers.

personalized medical experience
By Kirill Tšernov Kirill Tšernov ·

Personalization in Healthcare

Is personalization in healthcare just a fad or is it a trend that is here to stay? The evidence suggests that you'd better start investing in it, and fast.

customer-centric service in retailer
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Examples of Great Customer Service in Retail

How else can you learn other than by learning from examples? Here are several real-life examples of exceptional customer service for you to learn from.

patient customer experiences
By Kirill Tšernov Kirill Tšernov ·

What Patient Experience Can Learn From Customer Experience

What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.

ceo guide to customer experience
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

The CEO Guide to Customer Experience

Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.

customer experience statistics
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Happy Employees Make Happy Customers

Every business owner wants to make customers happy, but aren't you forgetting about someone? Employees need some love too if you want to achieve success.

tesla customer experience
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Improving Experience Through Data, the Tesla Way

How does Tesla, a car company, manages to excel at customer experience same way as Apple? The two-word answer to that is, data analysis.

customer experience statistics
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Your Guide To Service Design

Whether you are creating a new service or enhancing an old one, understanding every part of your customer's interaction with your business is important. If you are uncertain how to do it, service design is exactly what you need!

customer experience statistics
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

25 Most Important Customer Experience Statistics

Numbers may not tell the entire story, but to understand the importance of customer experience, you need to know these customer experience statistics.

retail success apple
By Kirill Tšernov Kirill Tšernov ·

The Key to Succeeding Like an Apple Store

You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.

customer journey mapping
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

What Customer Journey Mapping Is and How to Create it

A customer experience specialist needs to be somewhat of a cartographer. To truly help your customers, you need to create a customer journey map.

government visitor experience
By Kirill Tšernov Kirill Tšernov ·

Visitor Experience at City Halls, the American Way

On Independence Day, stand up for what's right: freedom, liberty, and pursuit of happiness — for all customers, visitors and guests!

show customers empathy
By Kirill Tšernov Kirill Tšernov ·

How to Show Empathy to Customers

Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.

employee experience
By Kirill Tšernov Kirill Tšernov ·

A Beginner’s Guide to Employee Experience

It's not just your customers who want greater experience. Your staff needs one, too. This guide will give insights into improving employee experience.

transform in-store customer experience
By Kirill Tšernov Kirill Tšernov ·

5 Ways to Transform the In-Store Experience

Is it time to transform your in-store customer experience? If you want to achieve great customer service results, follow this simple, five-step blueprint.

in-store customer experience
By Hyun Lee Hyun Lee ·

How the In-Store Customer Experience Affects the Bottom Line

The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.

hospital benefits patient experience
By Kirill Tšernov Kirill Tšernov ·

The Secret to Hospital Growth Is Patient Experience

“Patient” is another word for “customer”. Why not apply the retail standards of customer experience to healthcare? See your hospital grow as a result.

By Hyun Lee Hyun Lee ·

7 Ways to Improve Customer Experience in Lines

Here are 7 ways to improve customer experiences at waiting lines. If you operate any location with waiting lines, these tips can make customers happy.