Customer Experience Blog

By Kirill Tšernov Kirill Tšernov ·

6 Customer Experience Trends in Healthcare

Patient experience becomes more and more important. To help serve patients better, take a look at six main customer experience trends in healthcare.

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By Jamie Cambell Jamie Cambell ·

Cybersecurity Boosts Customer Loyalty and Sales

Cybersecurity and customer loyalty: at first glance, there's no connection. But experts know that data security can boost sales and customer confidence.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Inside the Mind of Generation X: Millennial Spending Habits

What makes Millennials tick and stand apart as customers? Time to unravel the mystery that is the mind and spending habits of the Generation X.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Experience Vs. Product: What’s More Important?

Customer experience versus product: what should you invest in to get the most bang for your buck? CX is increasingly more relevant to business success.

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By Kirill Tšernov Kirill Tšernov ·

Leveling Up the Medical Staff Experience

Healthcare puts a huge emphasis on patient experience, but what about medical staff experience? Newsflash: doctors and nurses matter as much as patients.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Examples of Customer Service, As Shown on TV

Your mom probably said that watching too much TV is bad for you. Shows how much she knows! Turns out, movies are great for customer service inspiration.

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By Richard Nolan Richard Nolan ·

The Impact of Customer Experience on Word-of-Mouth Marketing

What is word-of-mouth marketing and how can investing in customer experience help improve it? In marketing, your best bet is on your own customers.

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By Kirill Tšernov Kirill Tšernov ·

Personalization in Healthcare

Is personalization in healthcare just a fad or is it a trend that is here to stay? The evidence suggests that you'd better start investing in it, and fast.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Examples of Great Customer Service in Retail

How else can you learn other than by learning from examples? Here are several real-life examples of exceptional customer service for you to learn from.

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By Kirill Tšernov Kirill Tšernov ·

What Patient Experience Can Learn From Customer Experience

What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

The CEO Guide to Customer Experience

Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.

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By Kirill Tšernov Kirill Tšernov ·

Customer Service Is a Mindset, Not a Department

Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.

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By Jessica Gross Jessica Gross ·

How to Measure Customer Experience

With the right tools and mindset, you can measure even such abstract concepts as customer experience. In fact, measuring CX and its effectiveness is a must.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Happy Employees Make Happy Customers

Every business owner wants to make customers happy, but aren't you forgetting about someone? Employees need some love too if you want to achieve success.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Improving Experience Through Data, the Tesla Way

How does Tesla, a car company, manages to excel at customer experience same way as Apple? The two-word answer to that is, data analysis.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Your Guide To Service Design

Whether you are creating a new service or enhancing an old one, understanding every part of your customer's interaction with your business is important. If you are uncertain how to do it, service design is exactly what you need!

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

4 Essential Lessons For Retail Sector From This Non-Profit Organization

Solely providing great service is not enough anymore. Clients are looking for extra value when shopping with retailers and StreetCred happens to have some essential lessons for providing this value.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

25 Most Important Customer Experience Statistics

Numbers may not tell the entire story, but to understand the importance of customer experience, you need to know these customer experience statistics.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Disney’s Customer Experience Excellence

Disney produces not only enjoyable animated features but also delightful visitor experiences. How do they manage to still do this, year after year?

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

7 Easy Tips to Make Customers Fall in Love With Waiting Rooms

What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?

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By Kirill Tšernov Kirill Tšernov ·

The Key to Succeeding Like an Apple Store

You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

What Customer Journey Mapping Is and How to Create it

A customer experience specialist needs to be somewhat of a cartographer. To truly help your customers, you need to create a customer journey map.

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By Kirill Tšernov Kirill Tšernov ·

Visitor Experience at City Halls, the American Way

On Independence Day, stand up for what's right: freedom, liberty, and pursuit of happiness — for all customers, visitors and guests!

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Mastering Customer Loyalty in the Digital Era

77% of consumers withdraw their loyalty at a quicker rate than 3 years ago. If you don't want this to happen to you, you need to embrace customer loyalty.

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By Kirill Tšernov Kirill Tšernov ·

Winning Over Angry Customers With Customer Service

As Master Yoda taught, "Anger leads to hate. Hate leads to suffering". Customer anger is the clearest sign that something is wrong with your service.

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By Kirill Tšernov Kirill Tšernov ·

Creating a Customer Empathy Map

Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Personalized Customer Experience in Retail

Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.

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By Kirill Tšernov Kirill Tšernov ·

Rocket-Boost Customer Experience [Infographic]

Why customer experience matters? How companies are banking on CX? Learn the ropes of customer experience with our new infographic.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How Technology Enhances Employee Experience

You can't level up your customer service without experience — employee experience, that is. Thankfully, technology can help you enhance their satisfaction.

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By Kirill Tšernov Kirill Tšernov ·

Self-Service as the Future of Customer Service

If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.

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By Kirill Tšernov Kirill Tšernov ·

5 Customer Experience Mistakes to Avoid

Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.

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By Kirill Tšernov Kirill Tšernov ·

What is the Customer Experience Pyramid?

93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.

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By Kirill Tšernov Kirill Tšernov ·

Start Being Loyal to Your Customers

Are your customers loyal to you? Wrong question. The thing you should ask yourself instead is, "Is my business staying loyal to my customers?"

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By Kirill Tšernov Kirill Tšernov ·

Customer Service Lessons From the Airline Industry

If you want to improve customer experience, you look everywhere for inspiration. Even airlines can teach you a thing or two about customer service.

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By Kirill Tšernov Kirill Tšernov ·

4 Knows of Tailored Customer Service

A service tailored to your customers: sounds great, but there are things to know if you want to provide it. In fact, here are 4 knows of personal service.

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By Kirill Tšernov Kirill Tšernov ·

8 Powerful Ways to Empower Your Employees

Power to the people! Want your business to grow and flourish? Then invest in employee empowerment. After all, you and your employees are one team.

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By Kirill Tšernov Kirill Tšernov ·

Customer Service Strategy, as Taught by Star Wars

Star Wars and customer service. Could these two things be farther from each other? Turns out, there are many good customer service advices in these movies.

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By Kirill Tšernov Kirill Tšernov ·

Why You Should Listen to Your Customers (And Why You Shouldn’t)

Listening to customers is a vital skill. Or is it? Time for us to explore a controversial topic: why you both should and shouldn't listen to your customers.

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By Eva Wislow Eva Wislow ·

7 Customer Retention Strategies That Really Work

Getting customers is one thing, but how do you retain them? Customer retention is no easy task, unless you try these 7 tested and proven strategies.

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By Kirill Tšernov Kirill Tšernov ·

4 Simple Strategies to Improve Customer Satisfaction

Improving customer satisfaction is just a matter of choosing the right strategy. For those just starting out with customer experience, here's a quick guide.

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By Kirill Tšernov Kirill Tšernov ·

How to Show Empathy to Customers

Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.

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By Kirill Tšernov Kirill Tšernov ·

A Beginner’s Guide to Employee Experience

It's not just your customers who want greater experience. Your staff needs one, too. This guide will give insights into improving employee experience.

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By Kirill Tšernov Kirill Tšernov ·

The Benefits of Service Intelligence for Your Business

It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.

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By Kirill Tšernov Kirill Tšernov ·

37 Stats You Didn’t Know About Customer Service

Ever wanted to tell someone about the importance of customer service but didn't know how? Our handy guide with 37 quick stats about CX has got you covered!

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By Kirill Tšernov Kirill Tšernov ·

Easy Steps for Good Retail Experience

What makes retail experience good? Is it just great products and nice prices? Or are there certain steps you can take to take your business to a next level?

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By Dr. Q Dr. Q ·

Customer-Business Relationship Advice

No matter how experienced you are, sometimes you need advice on maintaining customer-business relationship. Tune in to our new exclusive Q&A column.

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By Kirill Tšernov Kirill Tšernov ·

5 Ways to Transform the In-Store Experience

Is it time to transform your in-store customer experience? If you want to achieve great customer service results, follow this simple, five-step blueprint.

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By Kirill Tšernov Kirill Tšernov ·

Long Waiting Times Cost You Sales

Long waiting times and their effect on sales: why customers' boredom equals less profit for your business, and how to improve your failing queuing strategy.

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By Kirill Tšernov Kirill Tšernov ·

Excellent Tasting Experience From Plate by Plate

Plate by Plate, an annual tasting event, not only promotes often-neglected voices of its local community but also offers exceptional visitor experience.

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By Kirill Tšernov Kirill Tšernov ·

How Analytics Improves Customer Experience

Once you get customer data, what do you do with it? Can it really help you improve customer experience and bring your customer service to a new high?

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By Kirill Tšernov Kirill Tšernov ·

7 Ways Qminder Helps Improve Customer Experience

Qminder is not only a queue management tool but also a customer experience solution. Explore 7 ways Qminder can help your business attract new customers.

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By Kirill Tšernov Kirill Tšernov ·

Can a Queue System Improve Customer Experience?

For all the talk about the uses of queue management system... Can it help you improve customer experience? Find out in our article! (But the answer is yes.)

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By Kirill Tšernov Kirill Tšernov ·

3 Things to Keep in Mind When Building a CX Strategy

If you don't want your customer experience efforts to go in vain, you need to build a solid CX strategy. Here are 3 things you should keep in mind!

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By Kirill Tšernov Kirill Tšernov ·

EyeSite Gives You the Best Eye Care Experience

Good customer service is as important in the eye care industry as it is in retail. Is your eye care business ready to provide great patient experience?

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By Hyun Lee Hyun Lee ·

How the In-Store Customer Experience Affects the Bottom Line

The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.

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By Kirill Tšernov Kirill Tšernov ·

How to Deliver Excellent Customer Experience

The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.

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By Kirill Tšernov Kirill Tšernov ·

Customer Feedback as a Way to Great Customer Experience

For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.

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By Kirill Tšernov Kirill Tšernov ·

The Secret to Hospital Growth Is Patient Experience

“Patient” is another word for “customer”. Why not apply the retail standards of customer experience to healthcare? See your hospital grow as a result.

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By Hyun Lee Hyun Lee ·

The Impact of Poor Customer Service on Retail

89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?

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By Hyun Lee Hyun Lee ·

Qminder Wins Awards from FinancesOnline

Qminder wins two awards from FinancesOnline - one of the biggest B2B and SaaS review platform. With our exceptional UX, we won the hearts from both our own customers and from the reviewers.

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By Kirill Tšernov Kirill Tšernov ·

How Retail Benefits From Amazing Customer Experience

Why should you reduce wait time and build amazing experiences for your customers? There are two major benefits to improving your customer loyalty...

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By Hyun Lee Hyun Lee ·

Best Wine Tasting Experience

Great experience leads to great leads. See how GREAT WINE keeps clients happy and gets leads through word-of-mouth.

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By Hyun Lee Hyun Lee ·

How to Reduce Anxiety in Your Patients

Wondering how you can reduce anxiety in patients? Here are some easy ways to improve patient experience and reduce patient anxiety.

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By Hyun Lee Hyun Lee ·

Make Any Time the Best Time to Visit Your Hospital

Instead of keeping your patients guessing the best time to visit your hospital, make every hospital visit pleasant with great patient experience.

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By Kirill Tšernov Kirill Tšernov ·

The Importance of Patient Satisfaction

Customer always comes first. Does the same apply to healthcare? There's a reason why hospitals with high patient satisfaction enjoy the biggest success...

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By Kirill Tšernov Kirill Tšernov ·

The Best Times to Visit a Hospital

What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.

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By Kirill Tšernov Kirill Tšernov ·

The Importance of Greeting Your Patients

First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.

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By Hyun Lee Hyun Lee ·

How to Implement a Queue Management System for Hospitals

How does implementing a queue management system benefit healthcare? It does help with managing heavy patient flow, but there is another advantage to QMS...

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By Hyun Lee Hyun Lee ·

A Hume Makes Online & Offline Shopping Seamless

Customer service values that historically allowed them to compete against countless competitors. Is your business set up to fight for another century?

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By Hyun Lee Hyun Lee ·

Why Hospital Sign-In Sheets Are Not Effective

Many hospitals are still using sign-in forms for patient registration. Is there a good alternative to paper sign-in sheets? There is a time-saving way...

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By Hyun Lee Hyun Lee ·

Best Fulfillment Center Client Onboarding Process

ShipMonk is a fulfillment center with client experience in mind. Meetings to providing great on-site visits, they provide great visitor experiences.

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By Hyun Lee Hyun Lee ·

Successful Dental Practice with Growth Processes

Smileworks has a 45% referral rate. With customer experience in mind, they’ve become one of the fastest growing dental clinics in the UK.

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By Hyun Lee Hyun Lee ·

Why Are Hospital Wait Times So Long?

Why are hospital wait times so long? It's ruining the patient experience. Find out how hospitals can reduce their wait times with a simple queuing system.

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By Hyun Lee Hyun Lee ·

7 Ways to Improve Customer Experience in Lines

Here are 7 ways to improve customer experiences at waiting lines. If you operate any location with waiting lines, these tips can make customers happy.

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By Hyun Lee Hyun Lee ·

10 Hacks to Improve Retail Customer Service

10 hacks you didn’t know you need to improve retail customer service. Find out how to use a queue management system to improve CX.

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