Customer Experience Blog

Kirill Tšernov · November 19, 2022

The Secret to Hospital Growth Is Patient Experience

“Patient” is another word for “customer”. Why not apply the retail standards of customer experience to healthcare? See your hospital grow as a result.

customer experience trends in healthcare

Kirill Tšernov · November 21, 2018

6 Customer Experience Trends in Healthcare

Patient experience becomes more and more important. To help serve patients better, take a look at six main customer experience trends in healthcare.

Giorgi Lobzhanidze · October 18, 2018

Inside the Mind of Generation X: Millennial Spending Habits

What makes Millennials tick and stand apart as customers? Time to unravel the mystery that is the mind and spending habits of the Generation X.

customer experience versus product marketing

Giorgi Lobzhanidze · October 16, 2018

Customer Experience Vs. Product: What’s More Important?

Customer experience versus product: what should you invest in to get the most bang for your buck? CX is increasingly more relevant to business success.

Kirill Tšernov · September 18, 2018

Leveling Up the Medical Staff Experience

Healthcare puts a huge emphasis on patient experience, but what about medical staff experience? Newsflash: doctors and nurses matter as much as patients.

Giorgi Lobzhanidze · September 12, 2018

Examples of Customer Service, As Shown on TV

Your mom probably said that watching too much TV is bad for you. Shows how much she knows! Turns out, movies are great for customer service inspiration.

Richard Nolan · September 6, 2018

The Impact of Customer Experience on Word-of-Mouth Marketing

What is word-of-mouth marketing and how can investing in customer experience help improve it? In marketing, your best bet is on your own customers.

Kirill Tšernov · September 5, 2018

Personalization in Healthcare

Is personalization in healthcare just a fad or is it a trend that is here to stay? The evidence suggests that you'd better start investing in it, and fast.

Giorgi Lobzhanidze · August 28, 2018

Examples of Great Customer Service in Retail

How else can you learn other than by learning from examples? Here are several real-life examples of exceptional customer service for you to learn from.

Kirill Tšernov · August 27, 2018

What Patient Experience Can Learn From Customer Experience

What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.

Giorgi Lobzhanidze · August 24, 2018

The CEO Guide to Customer Experience

Customer experience is not just some extra value you give to customers; it's a philosophy you need to adopt. Even as a CEO, you need to understand CX.

Giorgi Lobzhanidze · August 8, 2018

Happy Employees Make Happy Customers

Every business owner wants to make customers happy, but aren't you forgetting about someone? Employees need some love too if you want to achieve success.

Giorgi Lobzhanidze · August 6, 2018

Improving Experience Through Data, the Tesla Way

How does Tesla, a car company, manages to excel at customer experience same way as Apple? The two-word answer to that is, data analysis.

Giorgi Lobzhanidze · August 1, 2018

Your Guide To Service Design

Whether you are creating a new service or enhancing an old one, understanding every part of your customer's interaction with your business is important. If you are uncertain how to do it, service design is exactly what you need!

Giorgi Lobzhanidze · July 25, 2018

25 Most Important Customer Experience Statistics

Numbers may not tell the entire story, but to understand the importance of customer experience, you need to know these customer experience statistics.

Kirill Tšernov · July 6, 2018

The Key to Succeeding Like an Apple Store

You're only as good as your teacher, so who better to learn retail success from than Apple? It's not about product anymore, it's about customer experience.

Giorgi Lobzhanidze · July 5, 2018

What Customer Journey Mapping Is and How to Create it

A customer experience specialist needs to be somewhat of a cartographer. To truly help your customers, you need to create a customer journey map.

Kirill Tšernov · March 22, 2018

How to Show Empathy to Customers

Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.

Kirill Tšernov · March 20, 2018

A Beginner’s Guide to Employee Experience

It's not just your customers who want greater experience. Your staff needs one, too. This guide will give insights into improving employee experience.

Kirill Tšernov · January 19, 2018

5 Ways to Transform the In-Store Experience

Is it time to transform your in-store customer experience? If you want to achieve great customer service results, follow this simple, five-step blueprint.

Hyun Lee · October 23, 2017

How the In-Store Customer Experience Affects the Bottom Line

The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.

Hyun Lee · February 3, 2017

7 Ways to Improve Customer Experience in Lines

Here are 7 ways to improve customer experiences at waiting lines. If you operate any location with waiting lines, these tips can make customers happy.