Customer Service Blog

By Maris Kund Maris Kund ·

35+ Best Waitlist App and Software [2024 edition]

Find and compare the best waitlist app and software for enterprise and medium size businesses in 2024. 1. Qminder 2. Carbonara App 3. TablesReady 4. Waitwhile 5. Flexbooker 6. Pomelo Health

best healthcare practices
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Best Practices for Healthcare

Many hospitals are slowly realizing that customer service is a path to success. Question is, what are the best healthcare customer service practices?

healthcare waiting room improve
By Kirill Tšernov Kirill Tšernov ·

4 Easy Ways to Modernize Patient Waiting Room Experience

Waiting is a part of hospital experience, but who said it can't be enjoyable? As medical equipment is being modernized, so should hospital waiting rooms.

improve customer waiting experience
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How to Enhance Your Customer Waiting Room Experience: #QminderAsks

Nobody likes waiting, but perhaps there is a way to makes customer waiting experience pleasant? Find out in today's issue of #QminderAsks!

customer service phrases to help your business
By Kirill Tšernov Kirill Tšernov ·

7 Powerful Customer Service Phrases to Use in 2023

This is a list of 7 powerful customer service phrases. Learn how to make a positive impact on customer experience in 2023 with these simple words.

customer loyalty stages
By Maris Kund Maris Kund ·

How to access Qminder’s free trial?

Learn about how to try out Qminder in your organization.

customer loyalty stages
By Kirill Tšernov Kirill Tšernov ·

4 Levels of Customer Loyalty: How to Keep Your Clients

This is a guide to customer loyalty. Find out the four stages of customer loyalty and learn the steps you need to take to improve customer satisfaction.

customer service phrases to avoid
By Kirill Tšernov Kirill Tšernov ·

7 Common Customer Service Phrases to Avoid

This is a list of 7 customer service phrases to avoid when talking to customers. Learn which customer service phrases you should never say.

listening to customers benefits
By Kirill Tšernov Kirill Tšernov ·

Why You Should Listen to Your Customers (And Why You Shouldn’t)

This is an article on how listening to customers improves the experience and benefits your business. Learn why you both should, and shouldn't, listen to your customers.

quotes about customer service
By Kirill Tšernov Kirill Tšernov ·

70 Customer Service Quotes to Keep You Inspired in 2022

This is a list of 70 inspirational and motivational quotes about customer service. Get inspired by these excellent customer service quotes, sayings and proverbs.

how to manage customer wait times
By Kirill Tšernov Kirill Tšernov ·

7 Insanely Powerful Strategies to Manage Customer Wait Times

This is a beginner's guide to managing customer wait times. Learn these 7 useful service strategies to reduce waiting times for your customers.

retail holiday calendar 2022
By Kirill Tšernov Kirill Tšernov ·

The Ultimate Retail Marketing Calendar for 2022 [PDF]

This is a complete month-by-month retail holiday marketing calendar for 2022. Plan your monthly marketing around retail holidays with this free printable PDF 2022 calendar.

best queue management articles 2021
By Kirill Tšernov Kirill Tšernov ·

Best of 2021: Qminder’s Top Queue Management Articles

These are the top articles from Qminder's blog 2021. Read the best blog posts on queue management, customer service, and more.

soc 2 type ii report compliance
By Kirill Tšernov Kirill Tšernov ·

It’s Official: Qminder Is SOC 2 Type II Compliant

Qminder takes your data privacy seriously, and we've got SOC 2 Type II certification to prove it.

contactless customer experience covid-19
By Kirill Tšernov Kirill Tšernov ·

Powerful Examples of Contactless Customer Experience during COVID-19 Pandemic

Ever since "COVID-19" entered our vocabulary, contactless customer experience became a must. Learn the best tips for touch-free service.

scan covid-19 vaccine certificate
By Kirill Tšernov Kirill Tšernov ·

Scan COVID-19 Vaccine Certificates With Qminder

Improve customer experience by letting customers self-scan their COVID-19 vaccine certificates and COVID passes.

how to reduce no-shows
By Kirill Tšernov Kirill Tšernov ·

6 Best Strategies to Reduce No-Shows

Learn our six best strategies on how to reduce no-shows in retail, primary care, hotels and other industries.

adopt data-driven design approach
By Heidi Taperson-Lelumees Heidi Taperson-Lelumees ·

10 Steps to Creating a Data-Driven Design Culture

A complete guide to adopting a data-driven design mindset. Collect data about customer's behavior and interactions with your product to inform your design.

mcdonald's self-service kiosk benefits
By Kirill Tšernov Kirill Tšernov ·

How McDonald’s Self-Service Kiosks Changed the Customer Experience Game

McDonald's invested in self-service technology to achieve even greater profitability. Learn how to benefit your business with self-service kiosks.

reasons customers leave your business
By Kirill Tšernov Kirill Tšernov ·

5 Reasons Why Your Customers Leave Your Business

39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave your business? Here are 5 main reasons.

consumer behavior changes during and after covid-19 pandemic
By Kirill Tšernov Kirill Tšernov ·

Consumer Behavior During and After Pandemic: 4 Trends to Watch

One of the casualties of the coronavirus pandemic was consumer behavior. It has changed in both major and subtle ways that businesses need to account with.

qminder visitor history
By Kirill Tšernov Kirill Tšernov ·

Introducing New Visitor History

Qminder's Visitor History has just got a new upgrade! Manage your visitors even faster with newly-improved dashboard.

queue management analytics
By Kirill Tšernov Kirill Tšernov ·

Optimizing Business Through Smart Queue Management Analytics

Queue management isn't really about waiting lines; it's about data. Data provided by queuing solutions can help you optimize your business.

top retail strategies 2021
By Kirill Tšernov Kirill Tšernov ·

Retail Strategies to Drive Growth in 2021 (And Beyond)

Retail strategies will change in 2021. What once worked in retail is no longer viable. Learn what your customers expect from you post-pandemic.

soc 2 type i report compliance
By Kirill Tšernov Kirill Tšernov ·

Qminder Is Now SOC 2 Type I Compliant

If you're worried about cyber security, worry no more: Qminder is now SOC 2 Type I compliant. Let's explore what it means to you and your customers.

provide personalized customer service and experience
By Kirill Tšernov Kirill Tšernov ·

Personalized Customer Service: Making Customers Fall in Love With You

Customers seek a stronger, more personal connection with brands. Provide personalized customer service and experience to gain a competitive edge.

retail holiday calendar 2021
By Kirill Tšernov Kirill Tšernov ·

The Ultimate 2021 Retail Holiday Calendar [PDF]

Get a list of key dates for sales opportunities with our month-by-month retail holiday calendar 2021 — with a printable PDF version inside.

consumer behavior in checkout lines
By Kirill Tšernov Kirill Tšernov ·

The Problem With Wait Times at Government Offices

Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.

post-covid pandemic social distancing
By Kirill Tšernov Kirill Tšernov ·

Social Distancing After COVID-19: Learning From Pandemic

What happens to social distancing after pandemic? Customers are accustomed to increased safety and judge businesses based on whether they provide it.

customer safety during covid-19 pandemic
By Kirill Tšernov Kirill Tšernov ·

How Lancaster Archery Supply Hits the Mark on Customer Safety Amid COVID-19

See the master class from Lancaster Archery Supply on customer safety amind COVID-19 pandemic and strict health regulations.

post-quarantine customer service
By Kirill Tšernov Kirill Tšernov ·

Customer Service in a Post-Covid World

What is customer service going to look like after COVID-19? The coronavirus pandemic has changed the way businesses interact with customers.

sms message communication with customers
By Kirill Tšernov Kirill Tšernov ·

How to Improve Customer Communication With SMS Text Messaging

R U GR8 @ TXT SPEAK? Maybe you should be, seeing how SMS is emerging as the best communication channel for customer satisfaction and retention.

consumer behavior in checkout lines
By Kirill Tšernov Kirill Tšernov ·

5 Scientific Explanations for How Wait Times Impact Customer Behavior

How checkout lines and wait times affect shoppers, as explained by peer-reviewed studies on queue models, service practices and consumer behavior.

best articles 2019
By Kirill Tšernov Kirill Tšernov ·

Best of 2019: Qminder’s Top Articles and Content

In 2019, Qminder published a lot of interesting articles on queue management, customer service, and customer experience. We've picked our favorite ten.

retail holiday calendar 2020
By Kirill Tšernov Kirill Tšernov ·

The Ultimate 2020 Retail Holiday Calendar [PDF]

Take care of sales opportunities with Qminder’s month-by-month retail holiday calendar 2020 — with a printable PDF version inside.

customer experience trends 2020
By Kirill Tšernov Kirill Tšernov ·

The Future of CX: 14 Customer Experience Trends for 2020 (And Beyond)

Customer experience is predicted to overtake product and price in 2020. That's next year! Better start preparing for customer experience trends 2020!

measure employee performance
By Kirill Tšernov Kirill Tšernov ·

Introducing User Details: A Quick Way to Measure Employee Performance

The ability to measure and compare employee performance is vital. Qminder does labor competition right, with the new User Details employee monitoring page.

immersive retail experiences
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How to Create a Great In-Store Experience: #QminderAsks

What does QminderAsks have in store? Funny you should ask that, because we are talking about in-store experiences and how to make them great.

how to merge offline and online
By Kirill Tšernov Kirill Tšernov ·

A Quick Guide to Queue Management With Visit Planner

Offer remote sign-in and show best the best times for visiting. With Qminder's Visit Planner you can do just that!

how to merge offline and online
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How to Successfully Merge Offline and Online

What's the difference between offline and online, and which one is better? Today we're joined by Larry Kim, who gives tips on merging offline and online.

qminder labels input fields
By Kirill Tšernov Kirill Tšernov ·

The Complete Guide to Queue Management Labels and Input Fields

Everything you wanted to know about how to use Qminder labels and input fields. Master the intuitive tools to better learn your customers.

overcoming customer experience challenges
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How to Overcome the Biggest CX Challenges: #QminderAsks

Customer experience is not a sprint but a marathon, complete with hurdles. In today's #QminderAsks, we review CX challenges and how to overcome them.

improve customer waiting experience
By Kirill Tšernov Kirill Tšernov ·

What Game of Thrones Can Teach You About Customer Service

Game of Thrones may be a fantasy series, but its lessons has real life applications. Learn customer service the right way, through the GoT quotes.

X4 Qualtrics experience management conference
By Kirill Tšernov Kirill Tšernov ·

5 Key Takeaways From the X4 Conference

The X4 experience management conference organized by Qualtrics gathers the world's leading experience experts under one roof. Here are 5 lessons from it.

best business ecofriendly practices
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How to Make Your Business Eco-Friendly: #QminderAsks

QminderAsks comes back just in time for the Earth Day. Learn the best green practices and make your business truly eco-friendly.

addressing customers by first name
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Why You Should Use Customer Names: #QminderAsks

QminderAsks brings you the opinions from the world's best experts on a customer service topic. Our first episode: Why you should use customer names.

wow customer service
By Ester Brierley Ester Brierley ·

Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience

It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.

japan customer service phrases
By Kirill Tšernov Kirill Tšernov ·

7 Japanese Words That Teach Great Customer Service

What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.

how to serve great customer experience
By Kirill Tšernov Kirill Tšernov ·

Dear Customer Service People: A Love Letter From Qminder

It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.

benefits of self-service
By Kirill Tšernov Kirill Tšernov ·

Helping Customers Help Themselves: The Benefits of Self-Service

Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...

correcting customer service mistakes
By Alexandra Reay Alexandra Reay ·

Correcting 5 Common Customer Service Mistakes

Everybody makes mistakes. The question is, do you learn from them? Customers are harsh critics, so be sure to correct these 5 common service mistakes.

customer service stand out
By Ryan Bronson Ryan Bronson ·

Make Your Small Business Stand Out With Customer Service

No matter how unique you think your service is, you're bound to come across competitors who do the same thing. How do you stand out? With customer service!

customer experience influencers
By Harry Southworth Harry Southworth ·

10 Powerful Customer Experience Leaders to Follow in 2019

Getting great at CX is easy when you know which experts to listen to. Here are 10 customer experience influencers to add to your social feeds.

create customer happiness with data
By Dana Hooshmand Dana Hooshmand ·

Create Happiness in Face-to-Face Customer Service With Data

Is that data really that all-powerful? Here's how to build a closed-loop performance management system and bring your customers happiness.

2018 best articles qminder
By Kirill Tšernov Kirill Tšernov ·

Qminder Blog 2018: A Year in Review

2018 is over, and this is a chance for us to look back and see how far we've come. Here are some of the best articles we've written in 2018.

best customer service tips
By Nextiva Nextiva ·

25 Important Data-Driven Customer Service Tips

There are so many great customer service tips, it's hard to keep them all in your head. But with this new infographic, you will always keep them handy.

retail calendar
By Kirill Tšernov Kirill Tšernov ·

2019 Retail Holiday Calendar

The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with our retail calendar 2019.

millennial generation z customers
By Jomel Alos Jomel Alos ·

Millennials vs Gen Z: How Their Customer Care Preferences Compare

Does generational gap exist when it comes to customer and marketing? Let's see how the purchasing preferences of Millennials and Generation Z compare.

santa claus photography queue
By Kirill Tšernov Kirill Tšernov ·

It’s a Christmas Miracle: Improving Santa Queues

Santa Claus can fly over the entire world in a single night, but can he handle queues? Find out how to improve the queue experience for mall Santa visitors.

elements of customer service
By Kirill Tšernov Kirill Tšernov ·

The Periodic Table of Customer Service Elements

Customer relationship, like all relationships, is built on chemistry. In today's class, we are looking at the periodic table of customer service elements.

employee happiness in customer service
By Kirill Tšernov Kirill Tšernov ·

Nurturing Workplace Happiness in Customer Service [Part 2]

What can a manager do to help employees achieve workplace happiness? Find out in the second part of our guide to employee satisfaction.

employee happiness in customer service
By Kirill Tšernov Kirill Tšernov ·

Building Workplace Happiness in Customer Service [Part 1]

How does workplace happiness affect employees working in customer service? We are joined by a workplace happiness advocate to answer this question.

retailer tips black friday 2018
By Kirill Tšernov Kirill Tšernov ·

Black Friday 2018 Checklist: Prepare Your Store

Retailers, beware: Black Friday 2018 is almost here! As long as you follow our Black Friday checklist, your store will be prepared for shopping frenzy.

how to prepare for halloween
By Kirill Tšernov Kirill Tšernov ·

How to Prepare Your Store for Halloween

Halloween is coming! As you prepare to have good time with your friends, you also need to prepare your store, offline and online, for spooky season.

optimize patient flow
By Kirill Tšernov Kirill Tšernov ·

How to Optimize Patient Flow in Healthcare

Patient flow, though a small part of healthcare, is the biggest factor affecting patient satisfaction. Hospitals need to start optimizing their flow ASAP.

cybersecurty boosts sales
By Jamie Cambell Jamie Cambell ·

Cybersecurity Boosts Customer Loyalty and Sales

Cybersecurity and customer loyalty: at first glance, there's no connection. But experts know that data security can boost sales and customer confidence.

customer experience is new marketing
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Experience Is the New Marketing

Is customer experience the new marketing? Spoiler: It is. The question is, how to properly harness all the benefits from investing in customer experience.

customer service stress management
By Scott Matthews Scott Matthews ·

Stress Management Tips for Customer Service Pros

Stress always goes hand in hand with customer service. To help you keep a cool head when talking to customers, follow these stress management tips.

customer service survey results
By Kirill Tšernov Kirill Tšernov ·

Survey Results: Stories From Customer Service People

You spoke, and we listened! The results of our very first customer service survey are in. Want to find out all the secrets of CS experts? Take a peek.

nike retail advice
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How Nike Can Help Brick-and-Mortar Survive the E-commerce Wave

Nike's famous slogan is the kind of advice that can be applied to almost any situation. Even when improving the customer service, you've got to Just Do It!

retail customer service
By Kirill Tšernov Kirill Tšernov ·

Retail Customer Service Tips, As Told by Customers

What does a customer seek in customer service? What are some tips that any customer could give a retail business so that it would improve its service?

customer service mindset
By Kirill Tšernov Kirill Tšernov ·

Customer Service Is a Mindset, Not a Department

Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.

busy retail avenue
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

4 Essential Lessons For Retail Sector From This Non-Profit Organization

Solely providing great service is not enough anymore. Clients are looking for extra value when shopping with retailers and StreetCred happens to have some essential lessons for providing this value.

disney customer experience
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Disney’s Customer Experience Excellence

Disney produces not only enjoyable animated features but also delightful visitor experiences. How do they manage to still do this, year after year?

james bond customer service skills
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

007 James Bond Skills of a Great Customer Service Agent

Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.

waiting room improvements
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

7 Easy Tips to Make Customers Fall in Love With Waiting Rooms

What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?

automated customer service
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Service – To Automate, or Not to Automate, That Is the Question

Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.

technology for customer loyalty
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Mastering Customer Loyalty in the Digital Era

77% of consumers withdraw their loyalty at a quicker rate than 3 years ago. If you don't want this to happen to you, you need to embrace customer loyalty.

solve customer anger
By Kirill Tšernov Kirill Tšernov ·

Winning Over Angry Customers With Customer Service

As Master Yoda taught, "Anger leads to hate. Hate leads to suffering". Customer anger is the clearest sign that something is wrong with your service.

importance customer satisfaction
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Satisfaction – Make Your Customer Addicted to Your Business

Of all the songs your customer could be singing, "I Can't Get No Satisfaction" shouldn't be one of them — customer satisfaction is key to customer success.

By Kirill Tšernov Kirill Tšernov ·

Creating a Customer Empathy Map

Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.

customer service lessons
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

8 Customer Service Lessons You Need to Learn

There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.

business location data
By Kirill Tšernov Kirill Tšernov ·

The Art of Comparing Business Locations

Is comparing business locations like comparing apples to oranges? There's a point to looking closely at your locations, to see what's been working and why.

personalized customer experience in retail
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Personalized Customer Experience in Retail

Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.

By Kirill Tšernov Kirill Tšernov ·

Rocket-Boost Customer Experience [Infographic]

Why customer experience matters? How companies are banking on CX? Learn the ropes of customer experience with our new infographic.

technology for employee experience
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How Technology Enhances Employee Experience

You can't level up your customer service without experience — employee experience, that is. Thankfully, technology can help you enhance their satisfaction.

customer self-service
By Kirill Tšernov Kirill Tšernov ·

Self-Service as the Future of Customer Service

If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.

customer experience mistakes
By Kirill Tšernov Kirill Tšernov ·

5 Customer Experience Mistakes to Avoid

Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.

By Kirill Tšernov Kirill Tšernov ·

What is the Customer Experience Pyramid?

93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.

be loyal to customers
By Kirill Tšernov Kirill Tšernov ·

Start Being Loyal to Your Customers

Are your customers loyal to you? Wrong question. The thing you should ask yourself instead is, "Is my business staying loyal to my customers?"

airline customer service
By Kirill Tšernov Kirill Tšernov ·

Customer Service Lessons From the Airline Industry

If you want to improve customer experience, you look everywhere for inspiration. Even airlines can teach you a thing or two about customer service.

customer tailored service
By Kirill Tšernov Kirill Tšernov ·

4 Knows of Tailored Customer Service

A service tailored to your customers: sounds great, but there are things to know if you want to provide it. In fact, here are 4 knows of personal service.

how to empower employees
By Kirill Tšernov Kirill Tšernov ·

8 Powerful Ways to Empower Your Employees

Power to the people! Want your business to grow and flourish? Then invest in employee empowerment. After all, you and your employees are one team.

how to win back lost customers
By Kirill Tšernov Kirill Tšernov ·

How to Win Back the Hearts of Customers

Is there a rewind button when it comes to customer service? Can you really win back your lost customers? You might, if you follow these guidelines.

By Kirill Tšernov Kirill Tšernov ·

Customer Service Strategy, as Taught by Star Wars

Star Wars and customer service. Could these two things be farther from each other? Turns out, there are many good customer service advices in these movies.

ask customer feedback
By Lucy Benton Lucy Benton ·

How to Ask Questions to Get Customer Feedback

Getting customer feedback is not only about questions, but asking the right questions at the right time. Want valuable feedback? Follow these guidelines.

customer retention strategies
By Eva Wislow Eva Wislow ·

7 Customer Retention Strategies That Really Work

Getting customers is one thing, but how do you retain them? Customer retention is no easy task, unless you try these 7 tested and proven strategies.

location service data
By Kirill Tšernov Kirill Tšernov ·

Use Location Data for Better Customer Experience

To improve your customer service, you should take full advantage of location data. Analyze what your location are doing right and replicate the effect.

good customer service habits
By Kirill Tšernov Kirill Tšernov ·

9 Healthy Habits of Customer Service Agents

Customer service is something you can always get better at. As long as you stick to these healthy habits of customer service, you should enjoy success.

provide great customer service
By Kirill Tšernov Kirill Tšernov ·

Do You Really Provide Great Customer Service?

You probably think you already provide great customer service, but how can you tell? There are several signs you're on the right track with your service.

customer satisfaction strategies
By Kirill Tšernov Kirill Tšernov ·

4 Simple Strategies to Improve Customer Satisfaction

Improving customer satisfaction is just a matter of choosing the right strategy. For those just starting out with customer experience, here's a quick guide.

customer survey questions
By Kirill Tšernov Kirill Tšernov ·

5 Questions to Ask Your Customers

Any great development starts with the right question. And what better way to ask this question than during a customer survey?

By Kirill Tšernov Kirill Tšernov ·

The Future is Here — New Qminder Feature

Greeting customers is important but also tedious. If only there was someone to do it for you... No worries, your savior is here — and his name is Steve.

customer service writing
By Gloria Kopp Gloria Kopp ·

7 Ways to Make Customers Happy With Your Writing Skills

Is writing important to customer service? If you don't want to scare potential customers away, you need to learn this 7 valuable writing skills.

customer service training
By Kirill Tšernov Kirill Tšernov ·

How to Train Your Employees in Customer Service

"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.

customer service data
By Kirill Tšernov Kirill Tšernov ·

The Benefits of Service Intelligence for Your Business

It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.

customer service statistics
By Kirill Tšernov Kirill Tšernov ·

37 Stats You Didn’t Know About Customer Service

Ever wanted to tell someone about the importance of customer service but didn't know how? Our handy guide with 37 quick stats about CX has got you covered!

customer business relationship advice
By Dr. Q Dr. Q ·

Customer-Business Relationship Advice

No matter how experienced you are, sometimes you need advice on maintaining customer-business relationship. Tune in to our new exclusive Q&A column.

importance of using customer name
By Kirill Tšernov Kirill Tšernov ·

The Power of Using Customer Names

What's in a name? If it comes to your customers and your business, then a lot. There is a science to using your customers' names for that personal touch.

retail calendar
By Kirill Tšernov Kirill Tšernov ·

2018 Retail Holiday Calendar

The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday thanks to a retail calendar 2018.

customer analytics improves experience
By Kirill Tšernov Kirill Tšernov ·

How Analytics Improves Customer Experience

Once you get customer data, what do you do with it? Can it really help you improve customer experience and bring your customer service to a new high?

improve customer experience
By Kirill Tšernov Kirill Tšernov ·

7 Ways Qminder Helps Improve Customer Experience

Qminder is not only a queue management tool but also a customer experience solution. Explore 7 ways Qminder can help your business attract new customers.

develop customer experience strategy
By Kirill Tšernov Kirill Tšernov ·

3 Things to Keep in Mind When Building a CX Strategy

If you don't want your customer experience efforts to go in vain, you need to build a solid CX strategy. Here are 3 things you should keep in mind!

service intelligence statistics
By Kirill Tšernov Kirill Tšernov ·

Improving Business With Service Intelligence

As important as customer service is, can you measure it? Is there a way to analyze your service efforts? Actually, there is — and it's Service Intelligence.

customer service failures
By Kirill Tšernov Kirill Tšernov ·

4 Reasons Your Customer Service Strategy Isn’t Working

Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.

customer service personality test
By Kirill Tšernov Kirill Tšernov ·

Which Superhero Are You? A Customer Service Personality Test

Ever wanted to be a superhero? Maybe you are one already — a customer service superhero, that is. Tune in to our channel to find out your secret persona.

black friday guide for retail
By Kirill Tšernov Kirill Tšernov ·

The Survivor’s Guide to Black Friday Sales

Black Friday 2019 is coming! To help your business put on its best face for the coming shopping holiday, we've prepared this Survivor's Guide to Black Friday Sales.

bad customer service
By Kirill Tšernov Kirill Tšernov ·

Make Your Customer Service Unbearable, In 4 Easy Steps

There are so many guides on how to achieve success, but not a single one on how to properly frustrate your customers. Don't worry, we've got your covered!

customer satisfaction metrics
By Kirill Tšernov Kirill Tšernov ·

Customer Satisfaction Metrics You Need to Be Tracking

How to effectively measure customer satisfaction? Kick your business strategy into high gear with customer satisfaction metrics, and drive consistent growth.

customer centric business
By Kirill Tšernov Kirill Tšernov ·

What It Means to Be Customer-Centric

What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.

retail calendar
By Kirill Tšernov Kirill Tšernov ·

2017 Retail Holiday Calendar

The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with a retail holiday calendar 2017.

footfall analytics for retail
By Kirill Tšernov Kirill Tšernov ·

How to Use Footfall Analytics to Improve Customer Service

Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.

how to serve great customer experience
By Kirill Tšernov Kirill Tšernov ·

How to Deliver Excellent Customer Experience

The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.

By Hyun Lee Hyun Lee ·

10 Hacks to Improve Retail Customer Service

10 hacks you didn’t know you need to improve retail customer service. Find out how to use a queue management system to improve CX.