Customer Satisfaction Metrics You Need to Be Tracking
Learn the top customer satisfaction metrics, how to track them, and how to use the insights to improve service quality and build long-term customer trust.
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How Service Intelligence Helps You Run a Smarter Business
Learn how service intelligence helps businesses improve wait times, staff performance & customer service across all locations with real-time, actionable data.
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How to Improve Customer Communication With SMS Text Messaging
Learn how to improve customer communication with SMS. From real-time updates to feedback collection, discover why Qminder is the tool your team needs.
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Improving CSAT in Local Government Services: Effective Strategies and Tools
Discover how local governments can improve CSAT with better queue management, real-time feedback, and citizen-focused service tools like Qminder.
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7 Strategies to Optimize Patient Flow in Healthcare
Learn how to optimize patient flow in healthcare using digital tools like self check-in kiosks and queue systems to reduce delays and improve care delivery.
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The Problem With Government Office Wait Times And How to Solve It
Struggling with long wait times in government offices? Discover the causes, impact, and smart solutions like Qminder to streamline the visitor experience.
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10+ Best Waitlist App and Software [Updated 2025]
Discover the top waitlist apps in 2025 for restaurants, healthcare, and retail. Compare features and pricing to find the best fit for your business needs.
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7 Ways Personalized Service Can Transform Customer Satisfaction
Discover 7 powerful ways personalized service can boost customer satisfaction, build loyalty, and set your business apart in today’s competitive market.
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Customer Satisfaction – Make Your Customer Addicted to Your Business
Improve customer service with cost-effective solutions, streamline operations, and boost loyalty by addressing common challenges with modern technology
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9 Best Strategies to Reduce No-Shows
Struggling with patient no-shows? Discover 9 actionable strategies to reduce missed appointments, improve attendance, and enhance patient experience.
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How to Enhance Your Customer Waiting Room Experience: #QminderAsks
Nobody likes waiting, but perhaps there is a way to makes customer waiting experience pleasant? Find out in today's issue of #QminderAsks!
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7 Powerful Customer Service Phrases to Use
This is a list of 7 powerful customer service phrases. Learn how to make a positive impact on customer experience with these simple words.
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4 Levels of Customer Loyalty: How to Keep Your Clients
This is a guide to customer loyalty. Find out the four stages of customer loyalty and learn the steps you need to take to improve customer satisfaction.
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7 Common Customer Service Phrases to Avoid
This is a list of 7 customer service phrases to avoid when talking to customers. Learn which customer service phrases you should never say.
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Why You Should Listen to Your Customers (And Why You Shouldn’t)
This is an article on how listening to customers improves the experience and benefits your business. Learn why you both should, and shouldn't, listen to your customers.
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70 Customer Service Quotes to Keep You Inspired
This is a list of 70 inspirational and motivational quotes about customer service. Get inspired by these excellent customer service quotes, sayings and proverbs.
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7 Insanely Powerful Strategies to Manage Customer Wait Times
This is a beginner's guide to managing customer wait times. Learn these 7 useful service strategies to reduce waiting times for your customers.
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How McDonald’s Self-Service Kiosks Changed the Customer Experience Game
McDonald's invested in self-service technology to achieve even greater profitability. Learn how to benefit your business with self-service kiosks.
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5 Reasons Why Your Customers Leave Your Business
39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave your business? Here are 5 main reasons.
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Consumer Behavior During and After Pandemic: 4 Trends to Watch
One of the casualties of the coronavirus pandemic was consumer behavior. It has changed in both major and subtle ways that businesses need to account with.
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Optimizing Business Through Smart Queue Management Analytics
Queue management isn't really about waiting lines; it's about data. Data provided by queuing solutions can help you optimize your business.
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How to Successfully Merge Offline and Online
What's the difference between offline and online, and which one is better? Today we're joined by Larry Kim, who gives tips on merging offline and online.
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5 Key Takeaways From the X4 Conference
The X4 experience management conference organized by Qualtrics gathers the world's leading experience experts under one roof. Here are 5 lessons from it.
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Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience
It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.
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7 Japanese Words That Teach Great Customer Service
What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.
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The Periodic Table of Customer Service Elements
Customer relationship, like all relationships, is built on chemistry. In today's class, we are looking at the periodic table of customer service elements.
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How Nike Can Help Brick-and-Mortar Survive the E-commerce Wave
Nike's famous slogan is the kind of advice that can be applied to almost any situation. Even when improving the customer service, you've got to Just Do It!
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Customer Service – To Automate, or Not to Automate, That Is the Question
Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.
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Creating a Customer Empathy Map
Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.
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8 Customer Service Lessons You Need to Learn
There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.
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Personalized Customer Experience in Retail
Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.
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Self-Service as the Future of Customer Service
If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.
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5 Customer Experience Mistakes to Avoid
Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.
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What is the Customer Experience Pyramid?
93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.
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How to Ask Questions to Get Customer Feedback
Getting customer feedback is not only about questions, but asking the right questions at the right time. Want valuable feedback? Follow these guidelines.
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7 Customer Retention Strategies That Really Work
Getting customers is one thing, but how do you retain them? Customer retention is no easy task, unless you try these 7 tested and proven strategies.
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9 Healthy Habits of Customer Service Agents
Customer service is something you can always get better at. As long as you stick to these healthy habits of customer service, you should enjoy success.
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7 Ways to Make Customers Happy With Your Writing Skills
Is writing important to customer service? If you don't want to scare potential customers away, you need to learn this 7 valuable writing skills.
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How to Train Your Employees in Customer Service
"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.
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37 Stats You Didn't Know About Customer Service
Ever wanted to tell someone about the importance of customer service but didn't know how? Our handy guide with 37 quick stats about CX has got you covered!
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The Power of Using Customer Names
What's in a name? If it comes to your customers and your business, then a lot. There is a science to using your customers' names for that personal touch.
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4 Reasons Your Customer Service Strategy Isn't Working
Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.
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What It Means to Be Customer-Centric
What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.
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How to Use Footfall Analytics to Improve Customer Service
Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.
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A Hume Makes Online & Offline Shopping Seamless
Customer service values that historically allowed them to compete against countless competitors. Is your business set up to fight for another century?
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Why Do People Queue Before Boarding Flights
Why do people queue up before boarding flights? Airlines can manage waiting lines better for everyone.
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