Customer Service Blog

By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

007 James Bond Skills of a Great Customer Service Agent

Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

7 Easy Tips to Make Customers Fall in Love With Waiting Rooms

What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Service – To Automate, or Not to Automate, That Is the Question

Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Mastering Customer Loyalty in the Digital Era

77% of consumers withdraw their loyalty at a quicker rate than 3 years ago. If you don't want this to happen to you, you need to embrace customer loyalty.

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By Kirill Tšernov Kirill Tšernov ·

Winning Over Angry Customers With Customer Service

As Master Yoda taught, "Anger leads to hate. Hate leads to suffering". Customer anger is the clearest sign that something is wrong with your service.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Satisfaction – Make Your Customer Addicted to Your Business

Of all the songs your customer could be singing, "I Can't Get No Satisfaction" shouldn't be one of them — customer satisfaction is key to customer success.

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By Kirill Tšernov Kirill Tšernov ·

Creating a Customer Empathy Map

Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

8 Customer Service Lessons You Need to Learn

There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.

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By Kirill Tšernov Kirill Tšernov ·

The Art of Comparing Business Locations

Is comparing business locations like comparing apples to oranges? There's a point to looking closely at your locations, to see what's been working and why.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Personalized Customer Experience in Retail

Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.

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By Kirill Tšernov Kirill Tšernov ·

Rocket-Boost Customer Experience [Infographic]

Why customer experience matters? How companies are banking on CX? Learn the ropes of customer experience with our new infographic.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How Technology Enhances Employee Experience

You can't level up your customer service without experience — employee experience, that is. Thankfully, technology can help you enhance their satisfaction.

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By Kirill Tšernov Kirill Tšernov ·

Self-Service as the Future of Customer Service

If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.

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By Kirill Tšernov Kirill Tšernov ·

5 Customer Experience Mistakes to Avoid

Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.

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By Kirill Tšernov Kirill Tšernov ·

What is the Customer Experience Pyramid?

93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.

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By Kirill Tšernov Kirill Tšernov ·

Start Being Loyal to Your Customers

Are your customers loyal to you? Wrong question. The thing you should ask yourself instead is, "Is my business staying loyal to my customers?"

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By Kirill Tšernov Kirill Tšernov ·

Customer Service Lessons From the Airline Industry

If you want to improve customer experience, you look everywhere for inspiration. Even airlines can teach you a thing or two about customer service.

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By Kirill Tšernov Kirill Tšernov ·

4 Knows of Tailored Customer Service

A service tailored to your customers: sounds great, but there are things to know if you want to provide it. In fact, here are 4 knows of personal service.

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By Kirill Tšernov Kirill Tšernov ·

8 Powerful Ways to Empower Your Employees

Power to the people! Want your business to grow and flourish? Then invest in employee empowerment. After all, you and your employees are one team.

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By Kirill Tšernov Kirill Tšernov ·

How to Win Back the Hearts of Customers

Is there a rewind button when it comes to customer service? Can you really win back your lost customers? You might, if you follow these guidelines.

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By Kirill Tšernov Kirill Tšernov ·

Customer Service Strategy, as Taught by Star Wars

Star Wars and customer service. Could these two things be farther from each other? Turns out, there are many good customer service advices in these movies.

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By Lucy Benton Lucy Benton ·

How to Ask Questions to Get Customer Feedback

Getting customer feedback is not only about questions, but asking the right questions at the right time. Want valuable feedback? Follow these guidelines.

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By Kirill Tšernov Kirill Tšernov ·

23 Customer Service Quotes That Will Inspire You

Don't have time to read up on customer service? While we encourage constant service self-improvement, these 23 quotes on customer service can help you out.

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By Kirill Tšernov Kirill Tšernov ·

Why You Should Listen to Your Customers (And Why You Shouldn’t)

Listening to customers is a vital skill. Or is it? Time for us to explore a controversial topic: why you both should and shouldn't listen to your customers.

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By Eva Wislow Eva Wislow ·

7 Customer Retention Strategies That Really Work

Getting customers is one thing, but how do you retain them? Customer retention is no easy task, unless you try these 7 tested and proven strategies.

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By Kirill Tšernov Kirill Tšernov ·

Use Location Data for Better Customer Experience

To improve your customer service, you should take full advantage of location data. Analyze what your location are doing right and replicate the effect.

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By Kirill Tšernov Kirill Tšernov ·

9 Healthy Habits of Customer Service Agents

Customer service is something you can always get better at. As long as you stick to these healthy habits of customer service, you should enjoy success.

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By Kirill Tšernov Kirill Tšernov ·

Do You Really Provide Great Customer Service?

You probably think you already provide great customer service, but how can you tell? There are several signs you're on the right track with your service.

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By Kirill Tšernov Kirill Tšernov ·

4 Simple Strategies to Improve Customer Satisfaction

Improving customer satisfaction is just a matter of choosing the right strategy. For those just starting out with customer experience, here's a quick guide.

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By Kirill Tšernov Kirill Tšernov ·

5 Questions to Ask Your Customers

Any great development starts with the right question. And what better way to ask this question than during a customer survey?

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By Kirill Tšernov Kirill Tšernov ·

The Future is Here — New Qminder Feature

Greeting customers is important but also tedious. If only there was someone to do it for you... No worries, your savior is here — and his name is Steve.

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By Gloria Kopp Gloria Kopp ·

7 Ways to Make Customers Happy With Your Writing Skills

Is writing important to customer service? If you don't want to scare potential customers away, you need to learn this 7 valuable writing skills.

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By Kirill Tšernov Kirill Tšernov ·

How to Show Empathy to Customers

Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.

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By Kirill Tšernov Kirill Tšernov ·

How to Train Your Employees in Customer Service

"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.

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By Kirill Tšernov Kirill Tšernov ·

The Benefits of Service Intelligence for Your Business

It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.

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By Kirill Tšernov Kirill Tšernov ·

37 Stats You Didn’t Know About Customer Service

Ever wanted to tell someone about the importance of customer service but didn't know how? Our handy guide with 37 quick stats about CX has got you covered!

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By Kirill Tšernov Kirill Tšernov ·

8 HIPAA Myths, Explained and Debunked

HIPAA is surrounded by many misunderstandings and myths. Why don't we debunk some of them? Welcome to the first episode of Mythbusters: the HIPAA edition!

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By Dr. Q Dr. Q ·

Customer-Business Relationship Advice

No matter how experienced you are, sometimes you need advice on maintaining customer-business relationship. Tune in to our new exclusive Q&A column.

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By Kirill Tšernov Kirill Tšernov ·

Queue Barriers — The Good, the Bad and the Ugly

We're no strangers to queue barriers. We see them everywhere: airports, theaters, banks... But how effective they really are? Should you keep using them?

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By Kirill Tšernov Kirill Tšernov ·

5 Ways to Transform the In-Store Experience

Is it time to transform your in-store customer experience? If you want to achieve great customer service results, follow this simple, five-step blueprint.

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By Kirill Tšernov Kirill Tšernov ·

Back in the USSR — The Art of Soviet Queues

You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".

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By Kirill Tšernov Kirill Tšernov ·

Qualities of Good Queue Design

Modern times are all about good, sleek design. Queue management is no different: designing your waiting experience is a crucial step towards success.

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By Kirill Tšernov Kirill Tšernov ·

How to Manage Queues in Restaurants

"Stay hungry" is a good slogan for startups, but not your restaurant. Without queue management, you risk losing clients after making them wait for too long.

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By Kirill Tšernov Kirill Tšernov ·

The Power of Using Customer Names

What's in a name? If it comes to your customers and your business, then a lot. There is a science to using your customers' names for that personal touch.

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By Kirill Tšernov Kirill Tšernov ·

Why Great Customer Service Begins With a Smile

There's no better way to know that your customer service is working than see your customer smile. But should you too turn your frown upside down?

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By Kirill Tšernov Kirill Tšernov ·

5 Easy Steps to Better Waiting Line Experience

Every customer wants to have a better waiting line experience. But what steps you need to take to provide them with this experience? Tune in to find out.

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By Kirill Tšernov Kirill Tšernov ·

2018 Retail Holiday Calendar

The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday thanks to a retail calendar 2018.

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By Kirill Tšernov Kirill Tšernov ·

Excellent Tasting Experience From Plate by Plate

Plate by Plate, an annual tasting event, not only promotes often-neglected voices of its local community but also offers exceptional visitor experience.

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By Kirill Tšernov Kirill Tšernov ·

How Analytics Improves Customer Experience

Once you get customer data, what do you do with it? Can it really help you improve customer experience and bring your customer service to a new high?

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By Kirill Tšernov Kirill Tšernov ·

7 Ways Qminder Helps Improve Customer Experience

Qminder is not only a queue management tool but also a customer experience solution. Explore 7 ways Qminder can help your business attract new customers.

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By Kirill Tšernov Kirill Tšernov ·

12 Dos and Don’ts of Effective Queuing

Queuing would be so much easier if there was a list of rules on what (not) to do. Oh wait, there it is — our manual for effective customer queuing.

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By Kirill Tšernov Kirill Tšernov ·

3 Things to Keep in Mind When Building a CX Strategy

If you don't want your customer experience efforts to go in vain, you need to build a solid CX strategy. Here are 3 things you should keep in mind!

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By Kirill Tšernov Kirill Tšernov ·

Disney and the Art of Queuing

As an entertainment empire, Disney knows a thing or two on how to keep customers happy and engaged despite long wait times. Take a cue from the Big Mouse.

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By Kirill Tšernov Kirill Tšernov ·

EyeSite Gives You the Best Eye Care Experience

Good customer service is as important in the eye care industry as it is in retail. Is your eye care business ready to provide great patient experience?

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By Kirill Tšernov Kirill Tšernov ·

How to Make Customer Service Personal

Each customer is an individual, with their own preferences. How do you adapt your services to their needs and make their customer experiences feel personal?

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By Kirill Tšernov Kirill Tšernov ·

Improving Business With Service Intelligence

As important as customer service is, can you measure it? Is there a way to analyze your service efforts? Actually, there is — and it's Service Intelligence.

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By Kirill Tšernov Kirill Tšernov ·

4 Signs Your Queue Strategy Is Working

How can you tell whether your queue strategy is working? There are at least 4 clear signs you should look out for, which show you're on the right track.

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By Kirill Tšernov Kirill Tšernov ·

4 Reasons Your Customer Service Strategy Isn’t Working

Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.

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By Kirill Tšernov Kirill Tšernov ·

Which Superhero Are You? A Customer Service Personality Test

Ever wanted to be a superhero? Maybe you are one already — a customer service superhero, that is. Tune in to our channel to find out your secret persona.

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By Kirill Tšernov Kirill Tšernov ·

The Survivor’s Guide to Black Friday Sales

Black Friday is coming! To help you not only live through this shopping season but also come out on top, we present The Survivor's Guide to Black Friday.

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By Kirill Tšernov Kirill Tšernov ·

Make Your Customer Service Unbearable, In 4 Easy Steps

There are so many guides on how to achieve success, but not a single one on how to properly frustrate your customers. Don't worry, we've got your covered!

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By Hyun Lee Hyun Lee ·

How the In-Store Customer Experience Affects the Bottom Line

The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.

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By Kirill Tšernov Kirill Tšernov ·

Customer Satisfaction Metrics You Need to Be Tracking

How to effectively measure customer satisfaction? Kick your business strategy into high gear with customer satisfaction metrics, and drive consistent growth.

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By Kirill Tšernov Kirill Tšernov ·

What It Means to Be Customer-Centric

What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.

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By Kirill Tšernov Kirill Tšernov ·

How to Improve Customer Impulse Purchasing Behavior

One in three shoppers make one impulse purchase each week. How can you capitalize on this sales opportunity? Make it easier to impulse buy at your location.

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By Kirill Tšernov Kirill Tšernov ·

2017 Retail Holiday Calendar

The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with a retail holiday calendar 2017.

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By Kirill Tšernov Kirill Tšernov ·

How to Use Footfall Analytics to Improve Customer Service

Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.

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By Kirill Tšernov Kirill Tšernov ·

How to Deliver Excellent Customer Experience

The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.

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By Kirill Tšernov Kirill Tšernov ·

Queuing Theory as Applied to Customer Service

What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.

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By Kirill Tšernov Kirill Tšernov ·

Customer Feedback as a Way to Great Customer Experience

For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.

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By Kirill Tšernov Kirill Tšernov ·

5 Reasons Why Your Customers Leave for Competitors

39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave? Here are 5 main reasons to take into account...

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By Kirill Tšernov Kirill Tšernov ·

How to Implement a Queue Management System for Retail

How to implement a queue management system in retail — everything you wanted to know about queuing solutions and customer service but were afraid to ask.

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By Hyun Lee Hyun Lee ·

The Impact of Poor Customer Service on Retail

89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?

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By Hyun Lee Hyun Lee ·

Qminder Wins Awards from FinancesOnline

Qminder wins two awards from FinancesOnline - one of the biggest B2B and SaaS review platform. With our exceptional UX, we won the hearts from both our own customers and from the reviewers.

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By Hyun Lee Hyun Lee ·

Best Wine Tasting Experience

Great experience leads to great leads. See how GREAT WINE keeps clients happy and gets leads through word-of-mouth.

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By Hyun Lee Hyun Lee ·

Make Any Time the Best Time to Visit Your Hospital

Instead of keeping your patients guessing the best time to visit your hospital, make every hospital visit pleasant with great patient experience.

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By Kirill Tšernov Kirill Tšernov ·

The Best Times to Visit a Hospital

What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.

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By Kirill Tšernov Kirill Tšernov ·

The Importance of Greeting Your Patients

First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.

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By Hyun Lee Hyun Lee ·

A Hume Makes Online & Offline Shopping Seamless

Customer service values that historically allowed them to compete against countless competitors. Is your business set up to fight for another century?

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By Hyun Lee Hyun Lee ·

Successful Dental Practice with Growth Processes

Smileworks has a 45% referral rate. With customer experience in mind, they’ve become one of the fastest growing dental clinics in the UK.

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By Hyun Lee Hyun Lee ·

How to set up Qminder at your location?

How to set up Qminder to deliver the best customer experience. Find out how to manage the waiting line and make happy customers, step by step.

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By Hyun Lee Hyun Lee ·

How to make the most out of data?

Data is an amazing tool which businesses fail to use. Learn how to use data, and make data-driven business decisions to increase metrics.

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By Hyun Lee Hyun Lee ·

Personal Customer Experience Builds Brand Loyalty

Qminder is all about personal customer service to provide the best customer experience. Learn how to use Qminder to deliver the best experience.

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By Hyun Lee Hyun Lee ·

10 Hacks to Improve Retail Customer Service

10 hacks you didn’t know you need to improve retail customer service. Find out how to use a queue management system to improve CX.

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