Customer Service Blog

By Kirill Tšernov Kirill Tšernov ·

Improving Business With Service Intelligence

As important as customer service is, can you measure it? Is there a way to analyze your service efforts? Actually, there is — and it's Service Intelligence.

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By Kirill Tšernov Kirill Tšernov ·

4 Signs Your Queue Strategy Is Working

How can you tell whether your queue strategy is working? There are at least 4 clear signs you should look out for, which show you're on the right track.

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By Kirill Tšernov Kirill Tšernov ·

4 Reasons Your Customer Service Strategy Isn’t Working

Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.

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By Kirill Tšernov Kirill Tšernov ·

Which Superhero Are You? A Customer Service Personality Test

Ever wanted to be a superhero? Maybe you are one already — a customer service superhero, that is. Tune in to our channel to find out your secret persona.

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By Kirill Tšernov Kirill Tšernov ·

The Survivor’s Guide to Black Friday Sales

Black Friday is coming! To help you not only live through this shopping season but also come out on top, we present The Survivor's Guide to Black Friday.

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By Kirill Tšernov Kirill Tšernov ·

Make Your Customer Service Unbearable, In 4 Easy Steps

There are so many guides on how to achieve success, but not a single one on how to properly frustrate your customers. Don't worry, we've got your covered!

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By Hyun Lee Hyun Lee ·

How the In-Store Customer Experience Affects the Bottom Line

The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.

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By Kirill Tšernov Kirill Tšernov ·

Customer Satisfaction Metrics You Need to Be Tracking

How to effectively measure customer satisfaction? Kick your business strategy into high gear with customer satisfaction metrics, and drive consistent growth.

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By Kirill Tšernov Kirill Tšernov ·

What It Means to Be Customer-Centric

What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.

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By Kirill Tšernov Kirill Tšernov ·

How to Improve Customer Impulse Purchasing Behavior

One in three shoppers make one impulse purchase each week. How can you capitalize on this sales opportunity? Make it easier to impulse buy at your location.

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By Kirill Tšernov Kirill Tšernov ·

2017 Retail Holiday Calendar

The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with a retail holiday calendar 2017.

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By Kirill Tšernov Kirill Tšernov ·

How to Use Footfall Analytics to Improve Customer Service

Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.

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By Kirill Tšernov Kirill Tšernov ·

How to Deliver Excellent Customer Experience

The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.

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By Kirill Tšernov Kirill Tšernov ·

Queuing Theory as Applied to Customer Service

What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.

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By Kirill Tšernov Kirill Tšernov ·

Customer Feedback as a Way to Great Customer Experience

For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.

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By Kirill Tšernov Kirill Tšernov ·

5 Reasons Why Your Customers Leave for Competitors

39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave? Here are 5 main reasons to take into account...

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By Kirill Tšernov Kirill Tšernov ·

How to Implement a Queue Management System for Retail

How to implement a queue management system in retail — everything you wanted to know about queuing solutions and customer service but were afraid to ask.

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By Hyun Lee Hyun Lee ·

The Impact of Poor Customer Service on Retail

89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?

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By Hyun Lee Hyun Lee ·

Qminder Wins Awards from FinancesOnline

Qminder wins two awards from FinancesOnline - one of the biggest B2B and SaaS review platform. With our exceptional UX, we won the hearts from both our own customers and from the reviewers.

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By Hyun Lee Hyun Lee ·

Best Wine Tasting Experience

Great experience leads to great leads. See how GREAT WINE keeps clients happy and gets leads through word-of-mouth.

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By Hyun Lee Hyun Lee ·

Make Any Time the Best Time to Visit Your Hospital

Instead of keeping your patients guessing the best time to visit your hospital, make every hospital visit pleasant with great patient experience.

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By Kirill Tšernov Kirill Tšernov ·

The Best Times to Visit a Hospital

What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.

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By Kirill Tšernov Kirill Tšernov ·

The Importance of Greeting Your Patients

First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.

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By Hyun Lee Hyun Lee ·

A Hume Makes Online & Offline Shopping Seamless

Customer service values that historically allowed them to compete against countless competitors. Is your business set up to fight for another century?

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By Hyun Lee Hyun Lee ·

Successful Dental Practice with Growth Processes

Smileworks has a 45% referral rate. With customer experience in mind, they’ve become one of the fastest growing dental clinics in the UK.

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By Hyun Lee Hyun Lee ·

How to set up Qminder at your location?

How to set up Qminder to deliver the best customer experience. Find out how to manage the waiting line and make happy customers, step by step.

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By Hyun Lee Hyun Lee ·

How to make the most out of data?

Data is an amazing tool which businesses fail to use. Learn how to use data, and make data-driven business decisions to increase metrics.

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By Hyun Lee Hyun Lee ·

Personal Customer Experience Builds Brand Loyalty

Qminder is all about personal customer service to provide the best customer experience. Learn how to use Qminder to deliver the best experience.

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By Hyun Lee Hyun Lee ·

10 Hacks to Improve Retail Customer Service

10 hacks you didn’t know you need to improve retail customer service. Find out how to use a queue management system to improve CX.

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