Customer Service Blog

Maris Kund · January 11, 2024

35+ Best Waitlist App and Software [2024 edition]

Find and compare the best waitlist app and software for enterprise and medium size businesses in 2024. 1. Qminder 2. Carbonara App 3. TablesReady 4. Waitwhile 5. Flexbooker 6. Pomelo Health

Giorgi Lobzhanidze · March 27, 2023

Best Practices for Healthcare

Many hospitals are slowly realizing that customer service is a path to success. Question is, what are the best healthcare customer service practices?

Kirill Tšernov · March 7, 2023

4 Easy Ways to Modernize Patient Waiting Room Experience

Waiting is a part of hospital experience, but who said it can't be enjoyable? As medical equipment is being modernized, so should hospital waiting rooms.

Giorgi Lobzhanidze · November 10, 2022

How to Enhance Your Customer Waiting Room Experience: #QminderAsks

Nobody likes waiting, but perhaps there is a way to makes customer waiting experience pleasant? Find out in today's issue of #QminderAsks!

customer service phrases to help your business

Kirill Tšernov · October 28, 2022

7 Powerful Customer Service Phrases to Use in 2023

This is a list of 7 powerful customer service phrases. Learn how to make a positive impact on customer experience in 2023 with these simple words.

Kirill Tšernov · March 7, 2022

4 Levels of Customer Loyalty: How to Keep Your Clients

This is a guide to customer loyalty. Find out the four stages of customer loyalty and learn the steps you need to take to improve customer satisfaction.

Kirill Tšernov · February 23, 2022

7 Common Customer Service Phrases to Avoid

This is a list of 7 customer service phrases to avoid when talking to customers. Learn which customer service phrases you should never say.

Kirill Tšernov · February 15, 2022

Why You Should Listen to Your Customers (And Why You Shouldn’t)

This is an article on how listening to customers improves the experience and benefits your business. Learn why you both should, and shouldn't, listen to your customers.

Kirill Tšernov · January 14, 2022

70 Customer Service Quotes to Keep You Inspired in 2022

This is a list of 70 inspirational and motivational quotes about customer service. Get inspired by these excellent customer service quotes, sayings and proverbs.

Kirill Tšernov · January 12, 2022

7 Insanely Powerful Strategies to Manage Customer Wait Times

This is a beginner's guide to managing customer wait times. Learn these 7 useful service strategies to reduce waiting times for your customers.

Kirill Tšernov · January 5, 2022

The Ultimate Retail Marketing Calendar for 2022 [PDF]

This is a complete month-by-month retail holiday marketing calendar for 2022. Plan your monthly marketing around retail holidays with this free printable PDF 2022 calendar.

contactless customer experience covid-19

Kirill Tšernov · September 24, 2021

Powerful Examples of Contactless Customer Experience during COVID-19 Pandemic

Ever since "COVID-19" entered our vocabulary, contactless customer experience became a must. Learn the best tips for touch-free service.

Kirill Tšernov · September 10, 2021

6 Best Strategies to Reduce No-Shows

Learn our six best strategies on how to reduce no-shows in retail, primary care, hotels and other industries.

Heidi Taperson-Lelumees · August 26, 2021

10 Steps to Creating a Data-Driven Design Culture

A complete guide to adopting a data-driven design mindset. Collect data about customer's behavior and interactions with your product to inform your design.

Kirill Tšernov · August 16, 2021

How McDonald’s Self-Service Kiosks Changed the Customer Experience Game

McDonald's invested in self-service technology to achieve even greater profitability. Learn how to benefit your business with self-service kiosks.

Kirill Tšernov · July 29, 2021

5 Reasons Why Your Customers Leave Your Business

39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave your business? Here are 5 main reasons.

consumer behavior changes during and after covid-19 pandemic

Kirill Tšernov · July 21, 2021

Consumer Behavior During and After Pandemic: 4 Trends to Watch

One of the casualties of the coronavirus pandemic was consumer behavior. It has changed in both major and subtle ways that businesses need to account with.

Kirill Tšernov · May 18, 2021

Optimizing Business Through Smart Queue Management Analytics

Queue management isn't really about waiting lines; it's about data. Data provided by queuing solutions can help you optimize your business.

Kirill Tšernov · April 27, 2021

Retail Strategies to Drive Growth in 2021 (And Beyond)

Retail strategies will change in 2021. What once worked in retail is no longer viable. Learn what your customers expect from you post-pandemic.

provide personalized customer service and experience

Kirill Tšernov · February 12, 2021

Personalized Customer Service: Making Customers Fall in Love With You

Customers seek a stronger, more personal connection with brands. Provide personalized customer service and experience to gain a competitive edge.

Kirill Tšernov · January 7, 2021

The Ultimate 2021 Retail Holiday Calendar [PDF]

Get a list of key dates for sales opportunities with our month-by-month retail holiday calendar 2021 — with a printable PDF version inside.

Kirill Tšernov · September 5, 2020

The Problem With Wait Times at Government Offices

Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.

Kirill Tšernov · July 23, 2020

Social Distancing After COVID-19: Learning From Pandemic

What happens to social distancing after pandemic? Customers are accustomed to increased safety and judge businesses based on whether they provide it.

customer safety during covid-19 pandemic

Kirill Tšernov · July 8, 2020

How Lancaster Archery Supply Hits the Mark on Customer Safety Amid COVID-19

See the master class from Lancaster Archery Supply on customer safety amind COVID-19 pandemic and strict health regulations.

Kirill Tšernov · June 29, 2020

Customer Service in a Post-Covid World

What is customer service going to look like after COVID-19? The coronavirus pandemic has changed the way businesses interact with customers.

sms message communication with customers

Kirill Tšernov · May 14, 2020

How to Improve Customer Communication With SMS Text Messaging

R U GR8 @ TXT SPEAK? Maybe you should be, seeing how SMS is emerging as the best communication channel for customer satisfaction and retention.

Kirill Tšernov · May 7, 2020

5 Scientific Explanations for How Wait Times Impact Customer Behavior

How checkout lines and wait times affect shoppers, as explained by peer-reviewed studies on queue models, service practices and consumer behavior.

Kirill Tšernov · December 6, 2019

The Ultimate Retail Holiday Calendar [PDF]

Take care of sales opportunities with Qminder’s month-by-month retail holiday calendar — with a printable PDF version inside.

Kirill Tšernov · November 28, 2019

The Future of CX: 14 Customer Experience Trends for 2020 (And Beyond)

Customer experience is predicted to overtake product and price in 2020. That's next year! Better start preparing for customer experience trends 2020!

Giorgi Lobzhanidze · August 7, 2019

How to Create a Great In-Store Experience: #QminderAsks

What does QminderAsks have in store? Funny you should ask that, because we are talking about in-store experiences and how to make them great.

Kirill Tšernov · July 18, 2019

A Quick Guide to Queue Management With Visit Planner

Offer remote sign-in and show best the best times for visiting. With Qminder's Visit Planner you can do just that!

Giorgi Lobzhanidze · July 16, 2019

How to Successfully Merge Offline and Online

What's the difference between offline and online, and which one is better? Today we're joined by Larry Kim, who gives tips on merging offline and online.

Kirill Tšernov · July 12, 2019

The Complete Guide to Queue Management Labels and Input Fields

Everything you wanted to know about how to use Qminder labels and input fields. Master the intuitive tools to better learn your customers.

overcoming customer experience challenges

Giorgi Lobzhanidze · May 22, 2019

How to Overcome the Biggest CX Challenges: #QminderAsks

Customer experience is not a sprint but a marathon, complete with hurdles. In today's #QminderAsks, we review CX challenges and how to overcome them.

Kirill Tšernov · May 13, 2019

What Game of Thrones Can Teach You About Customer Service

Game of Thrones may be a fantasy series, but its lessons has real life applications. Learn customer service the right way, through the GoT quotes.

X4 Qualtrics experience management conference

Kirill Tšernov · April 22, 2019

5 Key Takeaways From the X4 Conference

The X4 experience management conference organized by Qualtrics gathers the world's leading experience experts under one roof. Here are 5 lessons from it.

Giorgi Lobzhanidze · April 22, 2019

How to Make Your Business Eco-Friendly: #QminderAsks

QminderAsks comes back just in time for the Earth Day. Learn the best green practices and make your business truly eco-friendly.

Giorgi Lobzhanidze · March 5, 2019

Why You Should Use Customer Names: #QminderAsks

QminderAsks brings you the opinions from the world's best experts on a customer service topic. Our first episode: Why you should use customer names.

Ester Brierley · March 4, 2019

Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience

It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.

Kirill Tšernov · February 15, 2019

7 Japanese Words That Teach Great Customer Service

What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.

Kirill Tšernov · February 13, 2019

Dear Customer Service People: A Love Letter From Qminder

It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.

Kirill Tšernov · February 12, 2019

Helping Customers Help Themselves: The Benefits of Self-Service

Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...

Kirill Tšernov · December 13, 2018

2019 Retail Holiday Calendar

The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with our retail calendar 2019.

Jomel Alos · December 12, 2018

Millennials vs Gen Z: How Their Customer Care Preferences Compare

Does generational gap exist when it comes to customer and marketing? Let's see how the purchasing preferences of Millennials and Generation Z compare.

Kirill Tšernov · December 5, 2018

It’s a Christmas Miracle: Improving Santa Queues

Santa Claus can fly over the entire world in a single night, but can he handle queues? Find out how to improve the queue experience for mall Santa visitors.

Kirill Tšernov · November 23, 2018

The Periodic Table of Customer Service Elements

Customer relationship, like all relationships, is built on chemistry. In today's class, we are looking at the periodic table of customer service elements.

Kirill Tšernov · November 20, 2018

Nurturing Workplace Happiness in Customer Service [Part 2]

What can a manager do to help employees achieve workplace happiness? Find out in the second part of our guide to employee satisfaction.

Kirill Tšernov · November 15, 2018

Building Workplace Happiness in Customer Service [Part 1]

How does workplace happiness affect employees working in customer service? We are joined by a workplace happiness advocate to answer this question.

Kirill Tšernov · November 6, 2018

Black Friday 2018 Checklist: Prepare Your Store

Retailers, beware: Black Friday 2018 is almost here! As long as you follow our Black Friday checklist, your store will be prepared for shopping frenzy.

Kirill Tšernov · October 30, 2018

How to Prepare Your Store for Halloween

Halloween is coming! As you prepare to have good time with your friends, you also need to prepare your store, offline and online, for spooky season.

Kirill Tšernov · October 25, 2018

How to Optimize Patient Flow in Healthcare

Patient flow, though a small part of healthcare, is the biggest factor affecting patient satisfaction. Hospitals need to start optimizing their flow ASAP.

Giorgi Lobzhanidze · October 12, 2018

Customer Experience Is the New Marketing

Is customer experience the new marketing? Spoiler: It is. The question is, how to properly harness all the benefits from investing in customer experience.

Scott Matthews · October 10, 2018

Stress Management Tips for Customer Service Pros

Stress always goes hand in hand with customer service. To help you keep a cool head when talking to customers, follow these stress management tips.

Kirill Tšernov · October 2, 2018

Survey Results: Stories From Customer Service People

You spoke, and we listened! The results of our very first customer service survey are in. Want to find out all the secrets of CS experts? Take a peek.

Giorgi Lobzhanidze · September 20, 2018

How Nike Can Help Brick-and-Mortar Survive the E-commerce Wave

Nike's famous slogan is the kind of advice that can be applied to almost any situation. Even when improving the customer service, you've got to Just Do It!

Kirill Tšernov · September 13, 2018

Retail Customer Service Tips, As Told by Customers

What does a customer seek in customer service? What are some tips that any customer could give a retail business so that it would improve its service?

Kirill Tšernov · August 13, 2018

Customer Service Is a Mindset, Not a Department

Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.

Giorgi Lobzhanidze · July 26, 2018

4 Essential Lessons For Retail Sector From This Non-Profit Organization

Solely providing great service is not enough anymore. Clients are looking for extra value when shopping with retailers and StreetCred happens to have some essential lessons for providing this value.

Giorgi Lobzhanidze · July 20, 2018

Disney’s Customer Experience Excellence

Disney produces not only enjoyable animated features but also delightful visitor experiences. How do they manage to still do this, year after year?

Giorgi Lobzhanidze · July 17, 2018

007 James Bond Skills of a Great Customer Service Agent

Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.

Giorgi Lobzhanidze · July 13, 2018

7 Easy Tips to Make Customers Fall in Love With Waiting Rooms

What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?

Giorgi Lobzhanidze · July 10, 2018

Customer Service – To Automate, or Not to Automate, That Is the Question

Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.

Giorgi Lobzhanidze · June 29, 2018

Mastering Customer Loyalty in the Digital Era

77% of consumers withdraw their loyalty at a quicker rate than 3 years ago. If you don't want this to happen to you, you need to embrace customer loyalty.

Kirill Tšernov · June 27, 2018

Winning Over Angry Customers With Customer Service

As Master Yoda taught, "Anger leads to hate. Hate leads to suffering". Customer anger is the clearest sign that something is wrong with your service.

Giorgi Lobzhanidze · June 26, 2018

Customer Satisfaction – Make Your Customer Addicted to Your Business

Of all the songs your customer could be singing, "I Can't Get No Satisfaction" shouldn't be one of them — customer satisfaction is key to customer success.

Kirill Tšernov · June 22, 2018

Creating a Customer Empathy Map

Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.

Giorgi Lobzhanidze · June 21, 2018

8 Customer Service Lessons You Need to Learn

There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.

Kirill Tšernov · June 19, 2018

The Art of Comparing Business Locations

Is comparing business locations like comparing apples to oranges? There's a point to looking closely at your locations, to see what's been working and why.

personalized customer experience in retail

Giorgi Lobzhanidze · June 18, 2018

Personalized Customer Experience in Retail

Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.

Giorgi Lobzhanidze · June 14, 2018

How Technology Enhances Employee Experience

You can't level up your customer service without experience — employee experience, that is. Thankfully, technology can help you enhance their satisfaction.

Kirill Tšernov · June 7, 2018

Self-Service as the Future of Customer Service

If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.

Kirill Tšernov · May 30, 2018

5 Customer Experience Mistakes to Avoid

Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.

Kirill Tšernov · May 25, 2018

What is the Customer Experience Pyramid?

93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.

Kirill Tšernov · May 24, 2018

Start Being Loyal to Your Customers

Are your customers loyal to you? Wrong question. The thing you should ask yourself instead is, "Is my business staying loyal to my customers?"

Kirill Tšernov · May 22, 2018

Customer Service Lessons From the Airline Industry

If you want to improve customer experience, you look everywhere for inspiration. Even airlines can teach you a thing or two about customer service.

Kirill Tšernov · May 18, 2018

4 Knows of Tailored Customer Service

A service tailored to your customers: sounds great, but there are things to know if you want to provide it. In fact, here are 4 knows of personal service.

Kirill Tšernov · May 11, 2018

8 Powerful Ways to Empower Your Employees

Power to the people! Want your business to grow and flourish? Then invest in employee empowerment. After all, you and your employees are one team.

Kirill Tšernov · May 10, 2018

How to Win Back the Hearts of Customers

Is there a rewind button when it comes to customer service? Can you really win back your lost customers? You might, if you follow these guidelines.

Kirill Tšernov · May 4, 2018

Customer Service Strategy, as Taught by Star Wars

Star Wars and customer service. Could these two things be farther from each other? Turns out, there are many good customer service advices in these movies.

Lucy Benton · May 3, 2018

How to Ask Questions to Get Customer Feedback

Getting customer feedback is not only about questions, but asking the right questions at the right time. Want valuable feedback? Follow these guidelines.

Eva Wislow · April 18, 2018

7 Customer Retention Strategies That Really Work

Getting customers is one thing, but how do you retain them? Customer retention is no easy task, unless you try these 7 tested and proven strategies.

Kirill Tšernov · April 13, 2018

Use Location Data for Better Customer Experience

To improve your customer service, you should take full advantage of location data. Analyze what your location are doing right and replicate the effect.

Kirill Tšernov · April 12, 2018

9 Healthy Habits of Customer Service Agents

Customer service is something you can always get better at. As long as you stick to these healthy habits of customer service, you should enjoy success.

Kirill Tšernov · April 10, 2018

Do You Really Provide Great Customer Service?

You probably think you already provide great customer service, but how can you tell? There are several signs you're on the right track with your service.

Kirill Tšernov · April 4, 2018

4 Simple Strategies to Improve Customer Satisfaction

Improving customer satisfaction is just a matter of choosing the right strategy. For those just starting out with customer experience, here's a quick guide.

Kirill Tšernov · April 2, 2018

5 Questions to Ask Your Customers

Any great development starts with the right question. And what better way to ask this question than during a customer survey?

Gloria Kopp · March 26, 2018

7 Ways to Make Customers Happy With Your Writing Skills

Is writing important to customer service? If you don't want to scare potential customers away, you need to learn this 7 valuable writing skills.

Kirill Tšernov · March 13, 2018

How to Train Your Employees in Customer Service

"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.

Kirill Tšernov · March 9, 2018

The Benefits of Service Intelligence for Your Business

It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.

Kirill Tšernov · March 2, 2018

37 Stats You Didn’t Know About Customer Service

Ever wanted to tell someone about the importance of customer service but didn't know how? Our handy guide with 37 quick stats about CX has got you covered!

Kirill Tšernov · January 8, 2018

The Power of Using Customer Names

What's in a name? If it comes to your customers and your business, then a lot. There is a science to using your customers' names for that personal touch.

Kirill Tšernov · January 2, 2018

2018 Retail Holiday Calendar

The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday thanks to a retail calendar 2018.

Kirill Tšernov · December 15, 2017

How Analytics Improves Customer Experience

Once you get customer data, what do you do with it? Can it really help you improve customer experience and bring your customer service to a new high?

Kirill Tšernov · December 5, 2017

3 Things to Keep in Mind When Building a CX Strategy

If you don't want your customer experience efforts to go in vain, you need to build a solid CX strategy. Here are 3 things you should keep in mind!

Kirill Tšernov · November 17, 2017

Improving Business With Service Intelligence

As important as customer service is, can you measure it? Is there a way to analyze your service efforts? Actually, there is — and it's Service Intelligence.

Kirill Tšernov · November 10, 2017

4 Reasons Your Customer Service Strategy Isn’t Working

Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.

Kirill Tšernov · November 8, 2017

Which Superhero Are You? A Customer Service Personality Test

Ever wanted to be a superhero? Maybe you are one already — a customer service superhero, that is. Tune in to our channel to find out your secret persona.

Kirill Tšernov · November 1, 2017

The Survivor’s Guide to Black Friday Sales

Black Friday 2019 is coming! To help your business put on its best face for the coming shopping holiday, we've prepared this Survivor's Guide to Black Friday Sales.

Kirill Tšernov · October 30, 2017

Make Your Customer Service Unbearable, In 4 Easy Steps

There are so many guides on how to achieve success, but not a single one on how to properly frustrate your customers. Don't worry, we've got your covered!

Kirill Tšernov · October 19, 2017

Customer Satisfaction Metrics You Need to Be Tracking

How to effectively measure customer satisfaction? Kick your business strategy into high gear with customer satisfaction metrics, and drive consistent growth.

Kirill Tšernov · October 16, 2017

What It Means to Be Customer-Centric

What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.

Kirill Tšernov · October 3, 2017

2017 Retail Holiday Calendar

The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with a retail holiday calendar 2017.

Kirill Tšernov · September 25, 2017

How to Use Footfall Analytics to Improve Customer Service

Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.

Kirill Tšernov · September 20, 2017

How to Deliver Excellent Customer Experience

The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.

Hyun Lee · June 1, 2017

A Hume Makes Online & Offline Shopping Seamless

Customer service values that historically allowed them to compete against countless competitors. Is your business set up to fight for another century?

best fulfillment center customer experience

Hyun Lee · May 30, 2017

Best Fulfillment Center Client Onboarding Process

ShipMonk is a fulfillment center with client experience in mind. Meetings to providing great on-site visits, they provide great visitor experiences.

Hyun Lee · July 20, 2015

10 Hacks to Improve Retail Customer Service

10 hacks you didn’t know you need to improve retail customer service. Find out how to use a queue management system to improve CX.