35+ Best Waitlist App and Software [2024 edition]
Find and compare the best waitlist app and software for enterprise and medium size businesses in 2024. 1. Qminder 2. Carbonara App 3. TablesReady 4. Waitwhile 5. Flexbooker 6. Pomelo Health
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Best Practices for Healthcare
Many hospitals are slowly realizing that customer service is a path to success. Question is, what are the best healthcare customer service practices?
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4 Easy Ways to Modernize Patient Waiting Room Experience
Waiting is a part of hospital experience, but who said it can't be enjoyable? As medical equipment is being modernized, so should hospital waiting rooms.
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How to Enhance Your Customer Waiting Room Experience: #QminderAsks
Nobody likes waiting, but perhaps there is a way to makes customer waiting experience pleasant? Find out in today's issue of #QminderAsks!
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7 Powerful Customer Service Phrases to Use in 2023
This is a list of 7 powerful customer service phrases. Learn how to make a positive impact on customer experience in 2023 with these simple words.
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4 Levels of Customer Loyalty: How to Keep Your Clients
This is a guide to customer loyalty. Find out the four stages of customer loyalty and learn the steps you need to take to improve customer satisfaction.
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7 Common Customer Service Phrases to Avoid
This is a list of 7 customer service phrases to avoid when talking to customers. Learn which customer service phrases you should never say.
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Why You Should Listen to Your Customers (And Why You Shouldn’t)
This is an article on how listening to customers improves the experience and benefits your business. Learn why you both should, and shouldn't, listen to your customers.
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70 Customer Service Quotes to Keep You Inspired in 2022
This is a list of 70 inspirational and motivational quotes about customer service. Get inspired by these excellent customer service quotes, sayings and proverbs.
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7 Insanely Powerful Strategies to Manage Customer Wait Times
This is a beginner's guide to managing customer wait times. Learn these 7 useful service strategies to reduce waiting times for your customers.
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The Ultimate Retail Marketing Calendar for 2022 [PDF]
This is a complete month-by-month retail holiday marketing calendar for 2022. Plan your monthly marketing around retail holidays with this free printable PDF 2022 calendar.
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Best of 2021: Qminder’s Top Queue Management Articles
These are the top articles from Qminder's blog 2021. Read the best blog posts on queue management, customer service, and more.
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It’s Official: Qminder Is SOC 2 Type II Compliant
Qminder takes your data privacy seriously, and we've got SOC 2 Type II certification to prove it.
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Powerful Examples of Contactless Customer Experience during COVID-19 Pandemic
Ever since "COVID-19" entered our vocabulary, contactless customer experience became a must. Learn the best tips for touch-free service.
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Scan COVID-19 Vaccine Certificates With Qminder
Improve customer experience by letting customers self-scan their COVID-19 vaccine certificates and COVID passes.
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6 Best Strategies to Reduce No-Shows
Learn our six best strategies on how to reduce no-shows in retail, primary care, hotels and other industries.
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10 Steps to Creating a Data-Driven Design Culture
A complete guide to adopting a data-driven design mindset. Collect data about customer's behavior and interactions with your product to inform your design.
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How McDonald’s Self-Service Kiosks Changed the Customer Experience Game
McDonald's invested in self-service technology to achieve even greater profitability. Learn how to benefit your business with self-service kiosks.
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5 Reasons Why Your Customers Leave Your Business
39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave your business? Here are 5 main reasons.
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Consumer Behavior During and After Pandemic: 4 Trends to Watch
One of the casualties of the coronavirus pandemic was consumer behavior. It has changed in both major and subtle ways that businesses need to account with.
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Introducing New Visitor History
Qminder's Visitor History has just got a new upgrade! Manage your visitors even faster with newly-improved dashboard.
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Optimizing Business Through Smart Queue Management Analytics
Queue management isn't really about waiting lines; it's about data. Data provided by queuing solutions can help you optimize your business.
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Retail Strategies to Drive Growth in 2021 (And Beyond)
Retail strategies will change in 2021. What once worked in retail is no longer viable. Learn what your customers expect from you post-pandemic.
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Qminder Is Now SOC 2 Type I Compliant
If you're worried about cyber security, worry no more: Qminder is now SOC 2 Type I compliant. Let's explore what it means to you and your customers.
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Personalized Customer Service: Making Customers Fall in Love With You
Customers seek a stronger, more personal connection with brands. Provide personalized customer service and experience to gain a competitive edge.
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The Ultimate 2021 Retail Holiday Calendar [PDF]
Get a list of key dates for sales opportunities with our month-by-month retail holiday calendar 2021 — with a printable PDF version inside.
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The Problem With Wait Times at Government Offices
Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.
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Social Distancing After COVID-19: Learning From Pandemic
What happens to social distancing after pandemic? Customers are accustomed to increased safety and judge businesses based on whether they provide it.
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How Lancaster Archery Supply Hits the Mark on Customer Safety Amid COVID-19
See the master class from Lancaster Archery Supply on customer safety amind COVID-19 pandemic and strict health regulations.
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Customer Service in a Post-Covid World
What is customer service going to look like after COVID-19? The coronavirus pandemic has changed the way businesses interact with customers.
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How to Improve Customer Communication With SMS Text Messaging
R U GR8 @ TXT SPEAK? Maybe you should be, seeing how SMS is emerging as the best communication channel for customer satisfaction and retention.
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5 Scientific Explanations for How Wait Times Impact Customer Behavior
How checkout lines and wait times affect shoppers, as explained by peer-reviewed studies on queue models, service practices and consumer behavior.
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Best of 2019: Qminder’s Top Articles and Content
In 2019, Qminder published a lot of interesting articles on queue management, customer service, and customer experience. We've picked our favorite ten.
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The Ultimate 2020 Retail Holiday Calendar [PDF]
Take care of sales opportunities with Qminder’s month-by-month retail holiday calendar 2020 — with a printable PDF version inside.
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The Future of CX: 14 Customer Experience Trends for 2020 (And Beyond)
Customer experience is predicted to overtake product and price in 2020. That's next year! Better start preparing for customer experience trends 2020!
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Introducing User Details: A Quick Way to Measure Employee Performance
The ability to measure and compare employee performance is vital. Qminder does labor competition right, with the new User Details employee monitoring page.
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How to Create a Great In-Store Experience: #QminderAsks
What does QminderAsks have in store? Funny you should ask that, because we are talking about in-store experiences and how to make them great.
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A Quick Guide to Queue Management With Visit Planner
Offer remote sign-in and show best the best times for visiting. With Qminder's Visit Planner you can do just that!
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How to Successfully Merge Offline and Online
What's the difference between offline and online, and which one is better? Today we're joined by Larry Kim, who gives tips on merging offline and online.
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The Complete Guide to Queue Management Labels and Input Fields
Everything you wanted to know about how to use Qminder labels and input fields. Master the intuitive tools to better learn your customers.
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How to Overcome the Biggest CX Challenges: #QminderAsks
Customer experience is not a sprint but a marathon, complete with hurdles. In today's #QminderAsks, we review CX challenges and how to overcome them.
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What Game of Thrones Can Teach You About Customer Service
Game of Thrones may be a fantasy series, but its lessons has real life applications. Learn customer service the right way, through the GoT quotes.
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5 Key Takeaways From the X4 Conference
The X4 experience management conference organized by Qualtrics gathers the world's leading experience experts under one roof. Here are 5 lessons from it.
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How to Make Your Business Eco-Friendly: #QminderAsks
QminderAsks comes back just in time for the Earth Day. Learn the best green practices and make your business truly eco-friendly.
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Why You Should Use Customer Names: #QminderAsks
QminderAsks brings you the opinions from the world's best experts on a customer service topic. Our first episode: Why you should use customer names.
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Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience
It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.
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7 Japanese Words That Teach Great Customer Service
What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.
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Dear Customer Service People: A Love Letter From Qminder
It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.
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Helping Customers Help Themselves: The Benefits of Self-Service
Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...
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Correcting 5 Common Customer Service Mistakes
Everybody makes mistakes. The question is, do you learn from them? Customers are harsh critics, so be sure to correct these 5 common service mistakes.
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Make Your Small Business Stand Out With Customer Service
No matter how unique you think your service is, you're bound to come across competitors who do the same thing. How do you stand out? With customer service!
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10 Powerful Customer Experience Leaders to Follow in 2019
Getting great at CX is easy when you know which experts to listen to. Here are 10 customer experience influencers to add to your social feeds.
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Create Happiness in Face-to-Face Customer Service With Data
Is that data really that all-powerful? Here's how to build a closed-loop performance management system and bring your customers happiness.
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Qminder Blog 2018: A Year in Review
2018 is over, and this is a chance for us to look back and see how far we've come. Here are some of the best articles we've written in 2018.
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25 Important Data-Driven Customer Service Tips
There are so many great customer service tips, it's hard to keep them all in your head. But with this new infographic, you will always keep them handy.
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2019 Retail Holiday Calendar
The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with our retail calendar 2019.
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Millennials vs Gen Z: How Their Customer Care Preferences Compare
Does generational gap exist when it comes to customer and marketing? Let's see how the purchasing preferences of Millennials and Generation Z compare.
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It’s a Christmas Miracle: Improving Santa Queues
Santa Claus can fly over the entire world in a single night, but can he handle queues? Find out how to improve the queue experience for mall Santa visitors.
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The Periodic Table of Customer Service Elements
Customer relationship, like all relationships, is built on chemistry. In today's class, we are looking at the periodic table of customer service elements.
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Nurturing Workplace Happiness in Customer Service [Part 2]
What can a manager do to help employees achieve workplace happiness? Find out in the second part of our guide to employee satisfaction.
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Building Workplace Happiness in Customer Service [Part 1]
How does workplace happiness affect employees working in customer service? We are joined by a workplace happiness advocate to answer this question.
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Black Friday 2018 Checklist: Prepare Your Store
Retailers, beware: Black Friday 2018 is almost here! As long as you follow our Black Friday checklist, your store will be prepared for shopping frenzy.
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How to Prepare Your Store for Halloween
Halloween is coming! As you prepare to have good time with your friends, you also need to prepare your store, offline and online, for spooky season.
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How to Optimize Patient Flow in Healthcare
Patient flow, though a small part of healthcare, is the biggest factor affecting patient satisfaction. Hospitals need to start optimizing their flow ASAP.
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Cybersecurity Boosts Customer Loyalty and Sales
Cybersecurity and customer loyalty: at first glance, there's no connection. But experts know that data security can boost sales and customer confidence.
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Customer Experience Is the New Marketing
Is customer experience the new marketing? Spoiler: It is. The question is, how to properly harness all the benefits from investing in customer experience.
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Stress Management Tips for Customer Service Pros
Stress always goes hand in hand with customer service. To help you keep a cool head when talking to customers, follow these stress management tips.
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Survey Results: Stories From Customer Service People
You spoke, and we listened! The results of our very first customer service survey are in. Want to find out all the secrets of CS experts? Take a peek.
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How Nike Can Help Brick-and-Mortar Survive the E-commerce Wave
Nike's famous slogan is the kind of advice that can be applied to almost any situation. Even when improving the customer service, you've got to Just Do It!
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Retail Customer Service Tips, As Told by Customers
What does a customer seek in customer service? What are some tips that any customer could give a retail business so that it would improve its service?
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Customer Service Is a Mindset, Not a Department
Is customer service the responsibility of just one department, or is it a form of a mindset that you need to adopt? Spoiler: it's the latter.
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4 Essential Lessons For Retail Sector From This Non-Profit Organization
Solely providing great service is not enough anymore. Clients are looking for extra value when shopping with retailers and StreetCred happens to have some essential lessons for providing this value.
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Disney’s Customer Experience Excellence
Disney produces not only enjoyable animated features but also delightful visitor experiences. How do they manage to still do this, year after year?
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007 James Bond Skills of a Great Customer Service Agent
Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.
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7 Easy Tips to Make Customers Fall in Love With Waiting Rooms
What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?
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Customer Service – To Automate, or Not to Automate, That Is the Question
Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.
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Mastering Customer Loyalty in the Digital Era
77% of consumers withdraw their loyalty at a quicker rate than 3 years ago. If you don't want this to happen to you, you need to embrace customer loyalty.
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Winning Over Angry Customers With Customer Service
As Master Yoda taught, "Anger leads to hate. Hate leads to suffering". Customer anger is the clearest sign that something is wrong with your service.
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Customer Satisfaction – Make Your Customer Addicted to Your Business
Of all the songs your customer could be singing, "I Can't Get No Satisfaction" shouldn't be one of them — customer satisfaction is key to customer success.
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Creating a Customer Empathy Map
Understanding your customers is a long, exhausting journey. And just like any other journey, you can't take this one without a map — a customer empathy map.
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8 Customer Service Lessons You Need to Learn
There's no shortcut to implementing great customer service, but there are shortcuts to learning about. Take a look at 8 important customer service lessons.
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The Art of Comparing Business Locations
Is comparing business locations like comparing apples to oranges? There's a point to looking closely at your locations, to see what's been working and why.
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Personalized Customer Experience in Retail
Nobody enjoys cold, impersonal customer service. In the age of individuality and diversity, personalization is a key aspect of good customer experience.
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Rocket-Boost Customer Experience [Infographic]
Why customer experience matters? How companies are banking on CX? Learn the ropes of customer experience with our new infographic.
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How Technology Enhances Employee Experience
You can't level up your customer service without experience — employee experience, that is. Thankfully, technology can help you enhance their satisfaction.
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Self-Service as the Future of Customer Service
If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.
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5 Customer Experience Mistakes to Avoid
Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.
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What is the Customer Experience Pyramid?
93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.
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Start Being Loyal to Your Customers
Are your customers loyal to you? Wrong question. The thing you should ask yourself instead is, "Is my business staying loyal to my customers?"
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Customer Service Lessons From the Airline Industry
If you want to improve customer experience, you look everywhere for inspiration. Even airlines can teach you a thing or two about customer service.
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4 Knows of Tailored Customer Service
A service tailored to your customers: sounds great, but there are things to know if you want to provide it. In fact, here are 4 knows of personal service.
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8 Powerful Ways to Empower Your Employees
Power to the people! Want your business to grow and flourish? Then invest in employee empowerment. After all, you and your employees are one team.
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How to Win Back the Hearts of Customers
Is there a rewind button when it comes to customer service? Can you really win back your lost customers? You might, if you follow these guidelines.
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Customer Service Strategy, as Taught by Star Wars
Star Wars and customer service. Could these two things be farther from each other? Turns out, there are many good customer service advices in these movies.
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How to Ask Questions to Get Customer Feedback
Getting customer feedback is not only about questions, but asking the right questions at the right time. Want valuable feedback? Follow these guidelines.
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7 Customer Retention Strategies That Really Work
Getting customers is one thing, but how do you retain them? Customer retention is no easy task, unless you try these 7 tested and proven strategies.
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Use Location Data for Better Customer Experience
To improve your customer service, you should take full advantage of location data. Analyze what your location are doing right and replicate the effect.
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9 Healthy Habits of Customer Service Agents
Customer service is something you can always get better at. As long as you stick to these healthy habits of customer service, you should enjoy success.
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Do You Really Provide Great Customer Service?
You probably think you already provide great customer service, but how can you tell? There are several signs you're on the right track with your service.
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4 Simple Strategies to Improve Customer Satisfaction
Improving customer satisfaction is just a matter of choosing the right strategy. For those just starting out with customer experience, here's a quick guide.
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5 Questions to Ask Your Customers
Any great development starts with the right question. And what better way to ask this question than during a customer survey?
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The Future is Here — New Qminder Feature
Greeting customers is important but also tedious. If only there was someone to do it for you... No worries, your savior is here — and his name is Steve.
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7 Ways to Make Customers Happy With Your Writing Skills
Is writing important to customer service? If you don't want to scare potential customers away, you need to learn this 7 valuable writing skills.
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How to Train Your Employees in Customer Service
"Customer service is important" is not something that needs to be explained. What needs to be done, however, is training your employees in customer service.
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The Benefits of Service Intelligence for Your Business
It's all about data nowadays. Even when improving customer service, you should be constantly checking data — which you can, thanks to Service Intelligence.
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37 Stats You Didn’t Know About Customer Service
Ever wanted to tell someone about the importance of customer service but didn't know how? Our handy guide with 37 quick stats about CX has got you covered!
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Customer-Business Relationship Advice
No matter how experienced you are, sometimes you need advice on maintaining customer-business relationship. Tune in to our new exclusive Q&A column.
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The Power of Using Customer Names
What's in a name? If it comes to your customers and your business, then a lot. There is a science to using your customers' names for that personal touch.
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2018 Retail Holiday Calendar
The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday thanks to a retail calendar 2018.
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How Analytics Improves Customer Experience
Once you get customer data, what do you do with it? Can it really help you improve customer experience and bring your customer service to a new high?
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7 Ways Qminder Helps Improve Customer Experience
Qminder is not only a queue management tool but also a customer experience solution. Explore 7 ways Qminder can help your business attract new customers.
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3 Things to Keep in Mind When Building a CX Strategy
If you don't want your customer experience efforts to go in vain, you need to build a solid CX strategy. Here are 3 things you should keep in mind!
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Improving Business With Service Intelligence
As important as customer service is, can you measure it? Is there a way to analyze your service efforts? Actually, there is — and it's Service Intelligence.
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4 Reasons Your Customer Service Strategy Isn’t Working
Have your customer service efforts been tanking lately? Identify one of 4 reasons why your customer service strategy isn't working anymore.
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Which Superhero Are You? A Customer Service Personality Test
Ever wanted to be a superhero? Maybe you are one already — a customer service superhero, that is. Tune in to our channel to find out your secret persona.
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The Survivor’s Guide to Black Friday Sales
Black Friday 2019 is coming! To help your business put on its best face for the coming shopping holiday, we've prepared this Survivor's Guide to Black Friday Sales.
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Make Your Customer Service Unbearable, In 4 Easy Steps
There are so many guides on how to achieve success, but not a single one on how to properly frustrate your customers. Don't worry, we've got your covered!
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Customer Satisfaction Metrics You Need to Be Tracking
How to effectively measure customer satisfaction? Kick your business strategy into high gear with customer satisfaction metrics, and drive consistent growth.
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What It Means to Be Customer-Centric
What does it truly look like when you put your customer first? What customer wants and what you want is not mutually exclusive when you're customer-centric.
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2017 Retail Holiday Calendar
The holidays are a time of high customer volumes and even higher expectations. Prepare your business for any holiday with a retail holiday calendar 2017.
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How to Use Footfall Analytics to Improve Customer Service
Footfall analytics is a cornerstone of any successful business. How else can you improve your customer service unless you rely on hard numbers.
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How to Deliver Excellent Customer Experience
The importance of customer experience to business success is hard to ignore. To achieve the same level of CX as Tesla, you need to follow these key steps.
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10 Hacks to Improve Retail Customer Service
10 hacks you didn’t know you need to improve retail customer service. Find out how to use a queue management system to improve CX.
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