Queue Management and Customer Success Blog

Previously we shared how the most valuable company in Latvia, Latvenergo, moved its queue management to the cloud. Now we would like to show how the company is using business intelligence tools integrated with Qminder.

Oracle business intelligence tools with queue management

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Want to see how the fastest growing city in Metro Vancouver, Canada, implemented Qminder in their brand new city hall?

City of Surrey using Qminder

Surrey opened its new city hall on February 17, 2014. It is a modern, energy-efficient building located in the city centre. It serves more than 8,000 visitors every month.
Consequently, it needs a modern queue management system.

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This time we want to show how one of the biggest archery stores in the world improved their customer service and made it personal with help of Qminder iPad app. Lancaster Archery Supply is one of the largest 3D archery shops in the world, and has customers from across the globe.

Qminder managing queues at Lancaster Archery Supply, USA

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This time we will share how the most valuable and biggest company in Latvia Latvenergo adapted Qminder and moved the queue management system to the cloud. The firm was established on 22 December 1939 and operates in electricity segment. All shares of Latvenergo are owned by the State.
They have 10 customer centers all around the Latvia. The monthly visitor count varies between 15,000 and 20,000 visitors.

Latvenergo already had experience with Qmatic, Qnet and EWQ, but were not satisfied with any of the previous services. The time had come for new solution to improve experiences.

The Queue Setup

Qminder in Latvenergo, Latvia

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Qminder has been set up in Verizon retail store with cooperation of Wireless Zone, the largest franchise in the US.

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Carrier Enterprise loves the Qminder provided statistics. Qminder is their choice of line management system.

So how did Qminder resolve the problem? We provided a visitor sign in solution and managed the queues.

Carrier Enterprise is a subsidiary of the largest independent HVAC (heating, ventilation, and air conditioning) distribution company in the world, Watsco, Inc. They distribute air conditioners, as well as a full-line of aftermarket parts, supplies and accessories.

Carrier Enterprise store with queue management system

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Every business should focus on the customer. Queue barriers are ineffective at doing that.
How do we provide the best queue management system across various industries?

Rope barriers at airport ineffective queues

Picture this: you are at the airport, between you and the check-in desk there are miles of rope and barriers - what do you do? You know that you should enter the queue-maze, but there is nobody in it.
Can you approach the desk outside of the queue and take the risk? Or do you have to run left and right for the amusement of the airline employees watching you?

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Every business should focus on the customer. Queue barriers are ineffective at doing that.
How do we provide the best queue management system across various industries?

Rope barriers at airport ineffective queues

Picture this: you are at the airport, between you and the check-in desk there are miles of rope and barriers - what do you do? You know that you should enter the queue-maze, but there is nobody in it.
Can you approach the desk outside of the queue and take the risk? Or do you have to run left and right for the amusement of the airline employees watching you?

Read more


Tele2 AB Group is one of Europe’s fastest growing telecommunications operators, with 15 million customers in 10 countries. In Latvia, Tele2 was the first mobile operator to breach one million customer threshold in 2006 and currently with 46% market share of active voice service customers Tele2 focus is to cement its position as the leader in mobile communications area.

Qminder was chosen for queue management in 6 locations in Latvia and more to be coming this year. With the system being in daily use for more than 6 months the feedback has been positive.

Qminder - Tele2

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Most of us are familiar with queue management system at banks, telecom shops or governmental offices. This has been the status-quo for 20 years, because the cost of these system has been absurd and setup complicated.

This time we want to share light through three use-cases how Qminder is helping new type of customers and has been valuable in different schools around the world.




Qminder at educational facilities

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