Queue Management and Customer Success Blog

Qminder helps homeless queue

Qminder is a great tool in every location where there are people waiting in line. Here's how we helped manage the line at Project Homeless Connect.

On September 19, 2013, volunteers at United Way of Central Maryland's Project Homeless Connect helped change the odds for more than 2,000 homeless and low-income people in central Maryland.
Qminder was there to help with the waiting lines and make the event more efficient.

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Queue management system using desk monitor

A waiting line consists of two parts. Firstly entering the queue and secondly being notified about your turn.

Qminder has multiple options to queue up:

  • Entering your name on a on-site tablet.
  • Taking a ticket from your smartphone remotely.
  • Taking a paper ticket from the printer.

This time it is about but the second step: how to guide the visitors to the right person.

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The National Blood Service of Latvia is using Qminder and this is how they are set up. The donors usually walked in with no prior appointments.

Qminder stand

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With Qminder there is no software to download, server to maintain nor specific hardware at your work station. You can log in from your browser and manage the line from there.

Just to showcase how flexible and easy it is, we wanted to go over couple of great features that you can use right now.

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Christmas is coming and shopping malls will once again be filled with waiting lines. If you manage a shop, gift wrapping station or Santa himself, then Qminder might be for you!

Line up for Christmas

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Apple recently introduced world with their newest iOS version. The user interface has changed completely. Now all applications must pick up this new look and feel as well. The new conception is created to concentrate more on content and make design flatter and easy to understand for users.

Qminder iOS7 line-up app

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Apple recently introduced world with their newest iOS version. The user interface has changed completely. Now all applications must pick up this new look and feel as well. The new conception is created to concentrate more on content and make design flatter and easy to understand for users.

Qminder iOS7 line-up app

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This is not a story about the long waiting times for the new iPhone versions, but an example how easy it is to setup Qminder.

Qminder setup for Apple employees

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This is not a story about the long waiting times for the new iPhone versions, but an example how easy it is to setup Qminder.

Qminder setup for Apple employees

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Waiting-lines are something that many branch managers overlook.

A queue management system like Qminder does not only increase your customer satisfaction tremendously, but also provides you an amazing dataset to improve your locations performance.

We do not complicate things with licenses and limiting access. It’s your data, it’s there, it’s useful and its beautiful!

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