Queue Management and Customer Success Blog

Qminder makes waiting better

During this summer we have seen hundreds of tweets, complaints and tips about how festivals and other events have horrible queues.

And it is not just the parking, registration, food and toilet queues that we all know!

The examples are ranging from cell phone charging tent, to special attractions, bungee jumping, shower queues and many more.

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Flexible, stylish, and compact – the AsuraCPRNT™ is the result of Star' s experience in developing high quality and reliable hardware solutions combined with its expertise in multi-platform integration.

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Flexible, stylish, and compact – the AsuraCPRNT™ is the result of Star' s experience in developing high quality and reliable hardware solutions combined with its expertise in multi-platform integration.

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On Monday, after presenting how Qminder can help clinics with waiting lines, we heard how somehow the long wait at the doctor's office is being blamed on patients themselves.

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For a queue management system like Qminder, the competition isn't usually another technology, but instead a set of unwritten rules.

„Who is last in line?“ is the common practice when entering a waiting area in a hospital or in any other more quiet queuing situation for that matter.

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Qminder remote queuing and waiting line management in the cloud is amazingly lightweight and easy to take on compared to legacy systems. Queue management used to be available only for public offices and banks that could invest thousands into systems that will become obsolete within a year or are thrown out after a simple office layout redesign. Things have changed!

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Qminder App offers remote queuing from smartphones. It is a convenient way to get a ticket up-front and from a distance or obtain the freedom to be mobile and not be forced to stand in the waiting-room for your number to be called out.

This location-based mobile feature has made quite a few people draw a parallel with “checking-in” with Foursquare.

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Solving the problem of waiting lines with the help of smartphones and tablets has put us into a slightly different state than any of the other queue management systems out there.

Besides the added flexibility that using commodity hardware provides, we are at those amazing stages of our development, where people are suggesting new ideas and asking us for solutions for queuing-problems that have never been addressed before.

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We all mind waiting!

This was the simple idea, that brought six of us together, who shared the pain enough to act on it. Then we hacked together a modern day solution for queue management based on smartphones. Thinking of ourselves as our own customers.

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As many of you might know, Qminder started at a weekend hackathon Garage48.
What is Qminder? Simply put: it's a queue management system.

Since the next event is taking place this weekend and we are getting more and more pings and questions about our experience, we offer a quick overview of Qminder’s first 48h and hopefully some useful tips:

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