Queue Management Blog

By Kirill Tšernov Kirill Tšernov ·

Queuing Theory as Applied to Customer Service

What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queueing theory.

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By Kirill Tšernov Kirill Tšernov ·

What’s a Queuing System?

What is a queuing system and does your business need one? You can answer both questions once you read our guide to queue management systems.

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By Kirill Tšernov Kirill Tšernov ·

Customer Feedback as a Way to Great Customer Experience

For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.

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By Kirill Tšernov Kirill Tšernov ·

Millennials and Your Next Queuing Strategy

Millennials are the largest generation of customers in the US. If a business wants to succeed, it needs to understand how millennials queue up.

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By Kirill Tšernov Kirill Tšernov ·

Why Schools Need Queue Management

From enrollment to admission office, schools have problems with managing queues. Can a queuing solution help with that? It's time for a lesson on queuing.

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By Kirill Tšernov Kirill Tšernov ·

5 Reasons Why Your Customers Leave for Competitors

39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave? Here are 5 main reasons to take into account...

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By Kirill Tšernov Kirill Tšernov ·

How to Implement a Queue Management System for Retail

How to implement a queue management system in retail — everything you wanted to know about queuing solutions and customer service but were afraid to ask.

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By Hyun Lee Hyun Lee ·

The Impact of Poor Customer Service on Retail

89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?

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By Kirill Tšernov Kirill Tšernov ·

How Retail Benefits From Amazing Customer Experience

Why should you reduce wait time and build amazing experiences for your customers? There are two major benefits to improving your customer loyalty...

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By Kirill Tšernov Kirill Tšernov ·

Psychology of Queuing As a Key to Reducing Wait Time

How to reduce wait time for your customers? First, understand the psychology of queues. There are a lot of unspoken rules about queuing...

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By Kirill Tšernov Kirill Tšernov ·

4 Ways to Reduce Wait Time

Reducing wait time is a necessity, especially for retail. Making queues shorter is easy if you make them enjoyable too. Here are 4 simple ways to do so...

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By Kirill Tšernov Kirill Tšernov ·

5 Reasons Why Hospital Queues Are So Long

Ever wondered why it takes you a lot of time to receive treatment in a hospital? Here are 5 reasons why hospital queues are so long and how to fix them.

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By Kirill Tšernov Kirill Tšernov ·

7 Types of People in a Queue

What makes queues attract all kinds of weirdos? There's always a slow one, a grumpy one, a sneaky one... Have you seen all 7 types of queuing people?

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By Hyun Lee Hyun Lee ·

How to Reduce Anxiety in Your Patients

Wondering how you can reduce anxiety in patients? Here are some easy ways to improve patient experience and reduce patient anxiety.

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By Kirill Tšernov Kirill Tšernov ·

Are Walk-Ins More Efficient Than Appointments?

Appointments are widespread in healthcare. But are they as efficient as people think? Research suggests that walk-ins may have an edge in queue management.

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By Hyun Lee Hyun Lee ·

What Are the Worst Times to Visit a Hospital?

What are the worst times to visit a hospital? Just like retail, hospitals can experience an overflow of visitors. But there is a way to solve this...

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By Hyun Lee Hyun Lee ·

Make Any Time the Best Time to Visit Your Hospital

What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.

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By Kirill Tšernov Kirill Tšernov ·

The Importance of Patient Satisfaction

Customer always comes first. Does the same apply to healthcare? There's a reason why hospitals with high patient satisfaction enjoy the biggest success...

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By Kirill Tšernov Kirill Tšernov ·

The Best Times to Visit a Hospital

What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.

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By Kirill Tšernov Kirill Tšernov ·

Visitor Experience 101 for Hospitals

Visitor experience is as important in healthcare as it is in retail. How can hospitals be made better for patients? Time to take a cue from businesses.

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By Kirill Tšernov Kirill Tšernov ·

The Importance of Greeting Your Patients

First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.

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By Kirill Tšernov Kirill Tšernov ·

The Effect of No-Shows on Patients and Hospitals

Missed appointments cost healthcare 150 billion dollars a year. How does it happen and how to stop hospitals from losing money? The system needs to change.

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By Hyun Lee Hyun Lee ·

How to Implement a Queue Management System for Hospitals

How does implementing a queue management system benefit healthcare? It does help with managing heavy patient flow, but there is another advantage to QMS...

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By Hyun Lee Hyun Lee ·

Why Hospital Sign-In Sheets Are Not Effective

Many hospitals are still using sign-in forms for patient registration. Is there a good alternative to paper sign-in sheets? There is a time-saving way...

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By Hyun Lee Hyun Lee ·

How to Reduce Hospital Wait Times

Long patient wait times are a big problem in healthcare. Is there a solution? Find out how queue management systems can save you and your patients time.

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By Hyun Lee Hyun Lee ·

The Benefits of QMS for Hospital Administration

Is there a way to make the work of hospital administration easier? Find out how a simple queuing system can solve many management problems at hospitals.

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By Hyun Lee Hyun Lee ·

Start Managing Your Hospital Queue the Right Way

Are hospital appointments as efficient as we think? See how doctors can save time and give their patient high-quality care with a queue management system.

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By Hyun Lee Hyun Lee ·

The Definitive Guide to Queue Management Systems

What is a queue management system? Here’s everything your business needs to know about queuing systems. A secret tool for any customer service personnel.

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By Hyun Lee Hyun Lee ·

Why Are Hospital Wait Times So Long?

Why are hospital wait times so long? It's ruining the patient experience. Find out how hospitals can reduce their wait times with a simple queuing system.

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By Hyun Lee Hyun Lee ·

Everything Retail Businesses Must Know About QMS

Queue management systems for retail. Business owners and managers can learn about the benefits of a queue management system and how to use one.

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By Hyun Lee Hyun Lee ·

How to set up Qminder at your location?

How to set up Qminder to deliver the best customer experience. Find out how to manage the waiting line and make happy customers, step by step.

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By Hyun Lee Hyun Lee ·

Improve Customer Service via Queue Management System

You and your staff must believe in customer service. Learn how to improve customer service through queue management and increase customer satisfaction.

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By Hyun Lee Hyun Lee ·

How to make the most out of data?

Data is an amazing tool which businesses fail to use. Learn how to use data, and make data-driven business decisions to increase metrics.

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By Hyun Lee Hyun Lee ·

Personal Customer Experience Builds Brand Loyalty

Qminder is all about personal customer service to provide the best customer experience. Learn how to use Qminder to deliver the best experience.

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By Hyun Lee Hyun Lee ·

Using Queue Management System for Sales and Data

Using a Queue Management System can bring amazing sales insights and customer data. Learn how to use the software to bring results.

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By Hyun Lee Hyun Lee ·

7 Ways to Improve Customer Experience in Lines

Here are 7 ways to improve customer experiences at waiting lines. If you operate any location with waiting lines, these tips can make customers happy.

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By Hyun Lee Hyun Lee ·

Web Based Queue Management

Easy to use SaaS web-based queue management system by Qminder. No downloads, no software, easy for everyone.

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By Rauno Rüngas Rauno Rüngas ·

Hello, world! Starting a Queue Management System

Qminder queue management system is available to everybody. Because in the end, everybody freaking hates to wait.

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