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Queue Management Blog

worlds longest queues waiting lines
By Kirill Tšernov Kirill Tšernov ·

The World’s Most Famous and Longest Queues

The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...

consumer behavior in checkout lines
By Kirill Tšernov Kirill Tšernov ·

The Problem With Wait Times at Government Offices

Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.

improve operational efficiency
By Kirill Tšernov Kirill Tšernov ·

How Electronic Queuing Systems Improve Operational Efficiency

How important can an electronic queue management system be to your operational efficiency? Managing customer expectations starts with managing crowds.

best queue management system features
By Kirill Tšernov Kirill Tšernov ·

7 Queue Management System Features Your Business Needs

What separates a good queuing system from a great one? Let's take a look at the list of 7 most important queue management system features.

social distancing queues in schools
By Kirill Tšernov Kirill Tšernov ·

How Social Distancing Can Work in Schools, Colleges and Universities

As schools, colleges and universities plan to reopen, the question is how to provide safety to students. Digital queue management is the answer.

post-covid pandemic social distancing
By Kirill Tšernov Kirill Tšernov ·

Social Distancing After COVID-19: Learning From Pandemic

What happens to social distancing after pandemic? Customers are accustomed to increased safety and judge businesses based on whether they provide it.

post-quarantine customer service
By Kirill Tšernov Kirill Tšernov ·

Customer Service in a Post-Covid World

What is customer service going to look like after COVID-19? The coronavirus pandemic has changed the way businesses interact with customers.

sms message communication with customers
By Kirill Tšernov Kirill Tšernov ·

How to Improve Customer Communication With SMS Text Messaging

R U GR8 @ TXT SPEAK? Maybe you should be, seeing how SMS is emerging as the best communication channel for customer satisfaction and retention.

consumer behavior in checkout lines
By Kirill Tšernov Kirill Tšernov ·

5 Scientific Explanations for How Wait Times Impact Customer Behavior

How checkout lines and wait times affect shoppers, as explained by peer-reviewed studies on queue models, service practices and consumer behavior.

people counting technology social distancing
By Kirill Tšernov Kirill Tšernov ·

Using People-Counting Systems for Social Distancing

Due to the COVID-19 pandemic, businesses have to comply with restricting the number of visitors. See how people counters can aid in social distancing.

workplace safety checklist covid-19
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Safe Workplace Checklist: Prevent the Spread of Coronavirus at Work

It is the duty of business owners to keep both visitors and staff safe amid COVID-19. To help you out, we've come up with the workplace safety checklist.

curbside pickup coronavirus shopping
By Kirill Tšernov Kirill Tšernov ·

Curbside Pickup: A Contactless Solution to Coronavirus Shopping

To ensure the safety of shoppers and employees amid coronavirus, businesses need to implement curbside pickup — a contactless solution to order delivery.

stop covid-19 spread by reducing patient wait time
By Kirill Tšernov Kirill Tšernov ·

Reduce Patient Wait Times to Stop COVID-19 Spread

COVID-19 outbreak made it clear: healthcare requires a safe queuing system. Both staff and patients need to feel secure during coronavirus quarantine.

queue workplace safety guidelines covid-19
By Kirill Tšernov Kirill Tšernov ·

COVID-19 Safety Guidelines: 7 Tips on Safe Queuing and Workplace Practices

COVID-19 has forced us to adopt remote working practices. What about queuing practices? Let's go over 7 tips to achieve customer and staff safety.

safety tips queuing quarantine
By Kirill Tšernov Kirill Tšernov ·

Tips on Safe Queue Management During Quarantine

In light of the COVID-19 outbreak, here's how you can protect yourself and your visitors by adapting your queue management to the new circumstances.

make customers love your brand
By Kirill Tšernov Kirill Tšernov ·

11 Steps to Make Customers Fall in Love With Your Brand

How do you make customers fall in love with your brand? With these concrete 11 tips on how to win the affection and influence people!

self-service kiosk queue management
By Kirill Tšernov Kirill Tšernov ·

How Investing in Self-Service Kiosks Helps Queuing

Want to give your customers the proper queuing experience? Achieve customer excellence through queue management powered by self-service kiosks.

install google sheets integration
By Kirill Tšernov Kirill Tšernov ·

Qminder Introduces Improved Google Sheets Integration

Qminder's improved Google Sheets integration enhances customer data analytics, giving you tools for more accurate service decisions. See how to upgrade now.

queues in video games
By Kirill Tšernov Kirill Tšernov ·

What Retail Can Learn About Queuing From Video Games

Queues are everywhere around us: work, shops, even entertainment. Let's see what we can learn from how the video game industry handles queuing.

benefits of online queue management systems
By Kirill Tšernov Kirill Tšernov ·

9 Proven Benefits of Online Queue Management Systems

From reducing wait times to boosting revenues, there are a lot of benefits of using a queue management system. Here are 9 biggest benefits.

virtual queuing and virtual queues
By Kirill Tšernov Kirill Tšernov ·

What Is Virtual Queuing? A Guide to Virtual Queues

Virtual queuing systems are an important tool when it comes to managing not only customer crowds but also visitor expectations.

improve waiting room experience
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

The Ultimate Waiting Room Checklist for 2020 [PDF]

Download Qminder's ultimate checklist for 65+ tips and best practices on how to improve the waiting room experience in 2020.

best articles 2019
By Kirill Tšernov Kirill Tšernov ·

Best of 2019: Qminder’s Top Articles and Content

In 2019, Qminder published a lot of interesting articles on queue management, customer service, and customer experience. We've picked our favorite ten.

measure employee performance
By Kirill Tšernov Kirill Tšernov ·

Introducing User Details: A Quick Way to Measure Employee Performance

The ability to measure and compare employee performance is vital. Qminder does labor competition right, with the new User Details employee monitoring page.

small business saturday 2019 tips
By Kirill Tšernov Kirill Tšernov ·

21 Tips to Get the Most out of Small Business Saturday 2019

Millions of shoppers now turn out for Small Business Saturday each year. 21 practical tips to help make Small Business Saturday 2019 a success for you.

government waitlist app
By Kirill Tšernov Kirill Tšernov ·

9 Ways Digital Queue Management Helps Government Offices

We associate public service with long wait times, but it doesn't have to be this way. A digital queue system can set things right for government offices.

black friday queue management
By Kirill Tšernov Kirill Tšernov ·

Retail Checklist: Tips for Managing Crowds on Black Friday

Are your ready for shopper crowds on Black Friday? We bring you a retail checklist to make sure Black Friday 2019 will be your most successful day yet.

staff training peak times
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How to Train Service Staff for Peak Hours

Does your staff have everything it needs to provide great service? What about during peak times? Learn what you can do to make your staff's life easier.

click and collect automation
By Kirill Tšernov Kirill Tšernov ·

Balancing Automation and the Human Touch in Click & Collect

To automate or not automate? Is it worth it to sacrifice the human touch to maximize the effectiveness of click & collect? Wait for a second opinion.

footfall analytics benefits
By Kirill Tšernov Kirill Tšernov ·

Using the Data From People Counters to Boost Service

People counters help measure footfall, i.e. the number of visitors, but they also help you measure the effectiveness of your customer service strategy.

application of queuing theory
By Kirill Tšernov Kirill Tšernov ·

What Are You Waiting For: The Queuing Theory in Practice

Queues surround us wherever we go and whatever we do. At home, work or in our free time, there's no escape. But are all queues truly made equal?

waiting cost queuing theory
By Kirill Tšernov Kirill Tšernov ·

The Cost of Queues: How Improper Queue Management Affects Your Bottom Line

Time for some queuing theory: what is the cost of waiting in customer service? You'd be surprised how much revenue you miss out on by not fixing queues.

solving queue jumping problem
By Kirill Tšernov Kirill Tšernov ·

Weighing the Options: Can Queue-Jumping Be Fair?

Just imagine: you're standing in line for hours and as your turn is coming, somebody jumps in. Is queue-jumping ever called for? You may be surprised...

queue management pyramid
By Kirill Tšernov Kirill Tšernov ·

Building the Queue Management Pyramid, From the Top Down

What is the queue management pyramid and how is it connected to customer experience? Find out how you can up your game by implementing a queuing solution.

cannabis dispensary queue management
By Kirill Tšernov Kirill Tšernov ·

How Cannabis Retail Benefits From Queue Management

The cannabis industry is a new cool kid on the block. The only thing that would let cannabis retail grow even faster is queue management.

improve customer waiting experience
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How to Enhance Your Customer Waiting Room Experience: #QminderAsks

Nobody likes waiting, but perhaps there is a way to makes customer waiting experience pleasant? Find out in today's issue of #QminderAsks!

build queuing system
By Kirill Tšernov Kirill Tšernov ·

Why You Shouldn’t Build Your Own Queuing System

To build or not to build? When it comes to queuing systems, you'd better trust the already-existing products. They're faster, stronger and... cheaper, too.

experience soviet queues
By Kirill Tšernov Kirill Tšernov ·

Qfinder: A Blast From the Past

Down with the future; past is the new sexy! With our newest product, you can relive what it was like to stand in the world-famous Soviet lines.

wow customer service
By Ester Brierley Ester Brierley ·

Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience

It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.

digital queue management in healthcare
By Kirill Tšernov Kirill Tšernov ·

Qminder Ebook Is Here! Digitizing Queue Management in Healthcare

You asked for it, and now it's here — Qminder's book on healthcare queue management, full of tips on patient experience, staff management, and much more!

how to solve queuing problem
By Kirill Tšernov Kirill Tšernov ·

11 Queue Strategy Tips, Explained in Fewer Than 140 Characters

Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.

retailer tips black friday 2018
By Kirill Tšernov Kirill Tšernov ·

Black Friday 2018 Checklist: Prepare Your Store

Retailers, beware: Black Friday 2018 is almost here! As long as you follow our Black Friday checklist, your store will be prepared for shopping frenzy.

cons of using queue ticket printers
By Kirill Tšernov Kirill Tšernov ·

Why Take-a-Number Systems Suck: A Comprehensive Analysis

Many companies ask us, What are the cons of take-a-number machines? The correct question is, What are the advantages? Truth is, there are none.

guide to queuing etiquette
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

A Gentleman’s Guide to Queuing Etiquette

Queues are already stressful, so why needlessly escalate the tension? Learn proper queuing manners, with A Gentleman's Guide to Queuing Etiquette.

best healthcare practices
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Best Practices for Healthcare

Many hospitals are slowly realizing that customer service is a path to success. Question is, what are the best healthcare customer service practices?

wait times in healthcare
By Kirill Tšernov Kirill Tšernov ·

The Effects of Waiting in Healthcare

Waiting seems a natural part of visiting a hospital, but what are the negative consequences of it? One thing for sure, hospitals need to fix this ASAP.

customer wait times
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Solving Customer Wait Times

Nobody likes waiting, so why force your customers to waste their precious time? There are 4 easy ways to make them forget about how long they're waiting.

waiting room improvements
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

7 Easy Tips to Make Customers Fall in Love With Waiting Rooms

What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?

By Kirill Tšernov Kirill Tšernov ·

Numbers Do Lie, or a Story of the Most Patient Visitor Ever

Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.

hate waiting lines
By Kirill Tšernov Kirill Tšernov ·

Why You Hate Waiting in Line

Do you hate queues? Well, get in line! Though hating queues is natural, people don't usually address why they feel this way about waiting. Let's find out.

HIPAA myths debunked
By Kirill Tšernov Kirill Tšernov ·

8 HIPAA Myths, Explained and Debunked

HIPAA is surrounded by many misunderstandings and myths. Why don't we debunk some of them? Welcome to the first episode of Mythbusters: the HIPAA edition!

improve retail customer experience
By Kirill Tšernov Kirill Tšernov ·

Easy Steps for Good Retail Experience

What makes retail experience good? Is it just great products and nice prices? Or are there certain steps you can take to take your business to a next level?

hipaa compliance certification
By Kirill Tšernov Kirill Tšernov ·

Qminder Is Now HIPAA-Compliant

Now that Qminder is HIPAA-compliant, the question is... What is HIPAA? It's something we need to explore to explain how it may benefit your business.

queue management system in education
By Kirill Tšernov Kirill Tšernov ·

How Queue Management Works in Education

Can queue management system benefit schools and universities? The short answer is, yes. For a longer answer, full of examples and stats, take a look inside.

queue barriers pros and cons
By Kirill Tšernov Kirill Tšernov ·

Queue Barriers — The Good, the Bad and the Ugly

We're no strangers to queue barriers. We see them everywhere: airports, theaters, banks... But how effective they really are? Should you keep using them?

make queues feel shorter
By Kirill Tšernov Kirill Tšernov ·

How to Make Queues Feel Shorter

It's not just about making queues shorter — it's about making them feel shorter. But how to achieve that? Here's your plan to superior queue management.

queue management system features
By Kirill Tšernov Kirill Tšernov ·

The Features of a Queue Management System

Think queue solutions only improve your queuing? Think again! The benefits of a queue management system are too many to count — but let's try, anyway.

bank queues
By Kirill Tšernov Kirill Tšernov ·

How to Reduce Queues in Banks

Nowhere are queues more apparent and aggressive than in banks. But the solution to this poor customer service epidemic is easier than you may think...

overworked nurses at hospitals
By Kirill Tšernov Kirill Tšernov ·

Overworked Nurses Are Killing Your Healthcare Business

Working hard is hardly working: The only thing overloading your nurses will get you is a failed hospital. But there is a cure for this business killer...

other waiting line moves faster
By Kirill Tšernov Kirill Tšernov ·

Why the Other Line Always Moves Faster Than Yours

Have you ever felt the other queues moved faster than yours? Are you just that unlucky or is it a trick of your mind? Let's get to the bottom of this...

queues in soviet union
By Kirill Tšernov Kirill Tšernov ·

Back in the USSR: The Art of Soviet Queues

You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".

good queue design principles
By Kirill Tšernov Kirill Tšernov ·

Qualities of Good Queue Design

Modern times are all about good, sleek design. Queue management is no different: designing your waiting experience is a crucial step towards success.

restaurant queue management
By Kirill Tšernov Kirill Tšernov ·

How to Manage Queues in Restaurants

"Stay hungry" is a good slogan for startups, but not your restaurant. Without queue management, you risk losing clients after making them wait for too long.

smile in customer service
By Kirill Tšernov Kirill Tšernov ·

Why Great Customer Service Begins With a Smile

There's no better way to know that your customer service is working than see your customer smile. But should you too turn your frown upside down?

improve waiting line experience
By Kirill Tšernov Kirill Tšernov ·

5 Easy Steps to Better Waiting Line Experience

Every customer wants to have a better waiting line experience. But what steps you need to take to provide them with this experience? Tune in to find out.

long waiting times sales
By Kirill Tšernov Kirill Tšernov ·

Long Waiting Times Cost You Sales

Long waiting times and their effect on sales: why customers' boredom equals less profit for your business, and how to improve your failing queuing strategy.

effective queuing strategy for business
By Kirill Tšernov Kirill Tšernov ·

12 Dos and Don’ts of Effective Queuing

Queuing would be so much easier if there was a list of rules on what (not) to do. Oh wait, there it is — our manual for effective customer queuing.

improve customer experience
By Kirill Tšernov Kirill Tšernov ·

Can a Queue System Improve Customer Experience?

For all the talk about the uses of queue management system... Can it help you improve customer experience? Find out in our article! (But the answer is yes.)

disney queueing tactics
By Kirill Tšernov Kirill Tšernov ·

Disney and the Art of Queuing

As an entertainment empire, Disney knows a thing or two on how to keep customers happy and engaged despite long wait times. Take a cue from the Big Mouse.

make customer service personal
By Kirill Tšernov Kirill Tšernov ·

How to Make Customer Service Personal

Each customer is an individual, with their own preferences. How do you adapt your services to their needs and make their customer experiences feel personal?

manage heavy foot traffic
By Kirill Tšernov Kirill Tšernov ·

How to Manage Heavy Footfall

Wanting as many customers as possible to visit your store is a monkey's paw wish. You can't handle heavy foot traffic — unless you follow these steps.

queuing strategy working
By Kirill Tšernov Kirill Tšernov ·

4 Signs Your Queue Strategy Is Working

How can you tell whether your queue strategy is working? There are at least 4 clear signs you should look out for, which show you're on the right track.

technology improve queue management
By Kirill Tšernov Kirill Tšernov ·

How Technology Can Improve Queue Management

Want to make your customers experience good queuing? Thing is, you can't improve queue management without the helping hand of technology.

black friday guide for retail
By Kirill Tšernov Kirill Tšernov ·

The Survivor’s Guide to Black Friday Sales

Black Friday 2019 is coming! To help your business put on its best face for the coming shopping holiday, we've prepared this Survivor's Guide to Black Friday Sales.

queue horror stories
By H.P. Queuecraft H.P. Queuecraft ·

🎃 Tales From the Queue, Volume 1

Fork of lightning, roll of thunder... Fear not, for the true horror is yet to begin. Thumb through our Necronomicon of gripping stories of queuing horrors.

in-store customer experience
By Hyun Lee Hyun Lee ·

How the In-Store Customer Experience Affects the Bottom Line

The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.

queue management language
By Kirill Tšernov Kirill Tšernov ·

The Language of Queuing

Is is "queue" or is it "que"? Is it "in line" or is it "on line"? Figure out the correct use of queuing terms by studying the language of queue management.

improve customer impulse purchase
By Kirill Tšernov Kirill Tšernov ·

How to Improve Customer Impulse Purchasing Behavior

One in three shoppers make one impulse purchase each week. How can you capitalize on this sales opportunity? Make it easier to impulse buy at your location.

take-a-number queue system issues
By Kirill Tšernov Kirill Tšernov ·

Why You Should Switch Away From a Take-a-Number System

A look at a take-a-number queue system — how it works and why it's outdated. Treat your customers as they deserve by switching away from ticket machines.

update queuing strategy
By Kirill Tšernov Kirill Tšernov ·

3 Signs You Need to Update Your Queuing Strategy

Like other aspects of your business, queuing strategy needs constant updates to be effective. Look out for these 3 signs to know when to update your queues.

queuing theory customer service
By Kirill Tšernov Kirill Tšernov ·

Queuing Theory as Applied to Customer Service

What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.

By Kirill Tšernov Kirill Tšernov ·

What Is a Queuing System?

What is a queuing system and does your business need one? You can answer both questions once you read our guide to queue management systems.

improve business with customer feedback
By Kirill Tšernov Kirill Tšernov ·

Customer Feedback as a Way to Great Customer Experience

For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.

retail queuing strategy millennials
By Kirill Tšernov Kirill Tšernov ·

Millennials and Your Next Queuing Strategy

Millennials are the largest generation of customers in the US. If a business wants to succeed, it needs to understand how millennials queue up.

queue management system at school
By Kirill Tšernov Kirill Tšernov ·

Why Schools Need Queue Management

From enrollment to admission office, schools have problems with managing queues. Can a queuing solution help with that? It's time for a lesson on queuing.

reasons retail customers leave
By Kirill Tšernov Kirill Tšernov ·

5 Reasons Why Your Customers Leave for Competitors

39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave? Here are 5 main reasons to take into account...

queue management system in retail
By Kirill Tšernov Kirill Tšernov ·

How to Implement a Queue Management System for Retail

How to implement a queue management system in retail — everything you wanted to know about queuing solutions and customer service but were afraid to ask.

impact of poor customer service
By Hyun Lee Hyun Lee ·

The Impact of Poor Customer Service on Retail

89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?

improving sales customer loyalty
By Kirill Tšernov Kirill Tšernov ·

How Retail Benefits From Amazing Customer Experience

Why should you reduce wait time and build amazing experiences for your customers? There are two major benefits to improving your customer loyalty...

waiting line management and customer service
By Kirill Tšernov Kirill Tšernov ·

The Psychology of Queuing As a Key to Reducing Wait Time

How to reduce wait time for your customers? First, understand the psychology of queues. There are a lot of unspoken rules about queuing...

how to solve queuing problems
By Kirill Tšernov Kirill Tšernov ·

4 Ways to Solve Queuing Problems

The key to reducing wait time and making queues shorter is to make them enjoyable. Here are 4 simple ways to solve queuing problems.

By Kirill Tšernov Kirill Tšernov ·

5 Reasons Why Hospital Queues Are So Long

Ever wondered why it takes you a lot of time to receive treatment in a hospital? Here are 5 reasons why hospital queues are so long and how to fix them.

By Kirill Tšernov Kirill Tšernov ·

7 Types of People in a Queue

What makes queues attract all kinds of weirdos? There's always a slow one, a grumpy one, a sneaky one... Have you seen all 7 types of queuing people?

reduce patient anxiety
By Hyun Lee Hyun Lee ·

How to Reduce Anxiety in Your Patients

Wondering how you can reduce anxiety in patients? Here are some easy ways to improve patient experience and reduce patient anxiety.

hospital appointments walkins comparison
By Kirill Tšernov Kirill Tšernov ·

Are Walk-Ins More Efficient Than Appointments?

Appointments are widespread in healthcare. But are they as efficient as people think? Research suggests that walk-ins may have an edge in queue management.

worst times for hospital visit
By Hyun Lee Hyun Lee ·

What Are the Worst Times to Visit a Hospital?

What are the worst times to visit a hospital? Just like retail, hospitals can experience an overflow of visitors. But there is a way to solve this...

best times to visit hospital
By Hyun Lee Hyun Lee ·

Make Any Time the Best Time to Visit Your Hospital

Instead of keeping your patients guessing the best time to visit your hospital, make every hospital visit pleasant with great patient experience.

importance patient satisfaction at hospital
By Kirill Tšernov Kirill Tšernov ·

The Importance of Patient Satisfaction

Customer always comes first. Does the same apply to healthcare? There's a reason why hospitals with high patient satisfaction enjoy the biggest success...

best times to visit hospital
By Kirill Tšernov Kirill Tšernov ·

The Best Times to Visit a Hospital

What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.

visitor experience for hospital patients
By Kirill Tšernov Kirill Tšernov ·

Visitor Experience 101 for Hospitals

Visitor experience is as important in healthcare as it is in retail. How can hospitals be made better for patients? Time to take a cue from businesses.

personal greeting effects for patients
By Kirill Tšernov Kirill Tšernov ·

The Importance of Greeting Your Patients

First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.

appointments effects queue management hospital
By Kirill Tšernov Kirill Tšernov ·

The Effect of No-Shows on Patients and Hospitals

Missed appointments cost healthcare 150 billion dollars a year. How does it happen and how to stop hospitals from losing money? The system needs to change.

medicine at hospital
By Hyun Lee Hyun Lee ·

How to Implement a Queue Management System for Hospitals

How does implementing a queue management system benefit healthcare? It does help with managing heavy patient flow, but there is another advantage to QMS...

hospital sign in sheet not effective
By Hyun Lee Hyun Lee ·

Why Hospital Sign-In Sheets Are Not Effective

Many hospitals are still using sign-in forms for patient registration. Is there a good alternative to paper sign-in sheets? There is a time-saving way...

reduce hospital patient wait times
By Hyun Lee Hyun Lee ·

How to Reduce Hospital Wait Times

Long patient wait times are a big problem in healthcare. Is there a solution? Find out how queue management systems can save you and your patients time.

qms benefits for hospital managers
By Hyun Lee Hyun Lee ·

The Benefits of QMS for Hospital Administration

Is there a way to make the work of hospital administration easier? Find out how a simple queuing system can solve many management problems at hospitals.

qminder management system for healthcare
By Hyun Lee Hyun Lee ·

Start Managing Your Hospital Queue the Right Way

Are hospital appointments as efficient as we think? See how doctors can save time and give their patient high-quality care with a queue management system.

ultimate guide queue management
By Hyun Lee Hyun Lee ·

The Definitive Guide to Queue Management Systems

What is a queue management system? Here’s everything your business needs to know about queuing systems. A secret tool for any customer service personnel.

managing the queue at hospitals and clinics
By Hyun Lee Hyun Lee ·

Why Are Hospital Wait Times So Long?

Why are hospital wait times so long? It's ruining the patient experience. Find out how hospitals can reduce their wait times with a simple queuing system.

retail queue management system
By Hyun Lee Hyun Lee ·

Everything Retail Businesses Must Know About QMS

Queue management systems for retail. Business owners and managers can learn about the benefits of a queue management system and how to use one.

queue and line management
By Hyun Lee Hyun Lee ·

How to set up Qminder at your location?

How to set up Qminder to deliver the best customer experience. Find out how to manage the waiting line and make happy customers, step by step.

queue and line management
By Hyun Lee Hyun Lee ·

Improve Customer Service via Queue Management System

You and your staff must believe in customer service. Learn how to improve customer service through queue management and increase customer satisfaction.

By Hyun Lee Hyun Lee ·

How to make the most out of data?

Data is an amazing tool which businesses fail to use. Learn how to use data, and make data-driven business decisions to increase metrics.

By Hyun Lee Hyun Lee ·

Personal Customer Experience Builds Brand Loyalty

Qminder is all about personal customer service to provide the best customer experience. Learn how to use Qminder to deliver the best experience.

queue management system for sales and data
By Hyun Lee Hyun Lee ·

Using Queue Management System for Sales and Data

Using a Queue Management System can bring amazing sales insights and customer data. Learn how to use the software to bring results.

By Hyun Lee Hyun Lee ·

7 Ways to Improve Customer Experience in Lines

Here are 7 ways to improve customer experiences at waiting lines. If you operate any location with waiting lines, these tips can make customers happy.

web-based queue management system
By Kirill Tšernov Kirill Tšernov ·

Web-Based Queue Management

Easy to use SaaS web-based queue management system by Qminder. No downloads, no software, easy for everyone.

By Rauno Rüngas Rauno Rüngas ·

Hello, world! Starting a Queue Management System

Qminder queue management system is available to everybody. Because in the end, everybody freaking hates to wait.