Queue Management Blog

By Kirill Tšernov Kirill Tšernov ·

Numbers Do Lie, or a Story of the Most Patient Visitor Ever

Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.

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By Kirill Tšernov Kirill Tšernov ·

Why You Hate Waiting in Line

Do you hate queues? Well, get in line! Though hating queues is natural, people don't usually address why they feel this way about waiting. Let's find out.

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By Kirill Tšernov Kirill Tšernov ·

8 HIPAA Myths, Explained and Debunked

HIPAA is surrounded by many misunderstandings and myths. Why don't we debunk some of them? Welcome to the first episode of Mythbusters: the HIPAA edition!

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By Kirill Tšernov Kirill Tšernov ·

Easy Steps for Good Retail Experience

What makes retail experience good? Is it just great products and nice prices? Or are there certain steps you can take to take your business to a next level?

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By Kirill Tšernov Kirill Tšernov ·

Qminder Is Now HIPAA-Compliant

Now that Qminder is HIPAA-compliant, the question is... What is HIPAA? It's something we need to explore to explain how it may benefit your business.

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By Kirill Tšernov Kirill Tšernov ·

How Queue Management Works in Education

Can queue management system benefit schools and universities? The short answer is, yes. For a longer answer, full of examples and stats, take a look inside.

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By Kirill Tšernov Kirill Tšernov ·

Queue Barriers — The Good, the Bad and the Ugly

We're no strangers to queue barriers. We see them everywhere: airports, theaters, banks... But how effective they really are? Should you keep using them?

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By Kirill Tšernov Kirill Tšernov ·

How to Make Queues Feel Shorter

It's not just about making queues shorter — it's about making them feel shorter. But how to achieve that? Here's your plan to superior queue management.

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By Kirill Tšernov Kirill Tšernov ·

The Features of a Queue Management System

Think queue solutions only improve your queuing? Think again! The benefits of a queue management system are too many to count — but let's try, anyway.

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By Kirill Tšernov Kirill Tšernov ·

How to Reduce Queues in Banks

Nowhere are queues more apparent and aggressive than in banks. But the solution to this poor customer service epidemic is easier than you may think...

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By Kirill Tšernov Kirill Tšernov ·

Overworked Nurses Are Killing Your Healthcare Business

Working hard is hardly working: The only thing overloading your nurses will get you is a failed hospital. But there is a cure for this business killer...

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By Kirill Tšernov Kirill Tšernov ·

Why the Other Line Always Moves Faster Than Yours

Have you ever felt the other queues moved faster than yours? Are you just that unlucky or is it a trick of your mind? Let's get to the bottom of this...

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By Kirill Tšernov Kirill Tšernov ·

Back in the USSR — The Art of Soviet Queues

You think you have it bad with long queues? Let's go a few decades back, to the Soviet Union bread lines. Today's essay is "Customer service in the USSR".

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By Kirill Tšernov Kirill Tšernov ·

Qualities of Good Queue Design

Modern times are all about good, sleek design. Queue management is no different: designing your waiting experience is a crucial step towards success.

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By Kirill Tšernov Kirill Tšernov ·

How to Manage Queues in Restaurants

"Stay hungry" is a good slogan for startups, but not your restaurant. Without queue management, you risk losing clients after making them wait for too long.

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By Kirill Tšernov Kirill Tšernov ·

Why Great Customer Service Begins With a Smile

There's no better way to know that your customer service is working than see your customer smile. But should you too turn your frown upside down?

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By Kirill Tšernov Kirill Tšernov ·

5 Easy Steps to Better Waiting Line Experience

Every customer wants to have a better waiting line experience. But what steps you need to take to provide them with this experience? Tune in to find out.

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By Kirill Tšernov Kirill Tšernov ·

Long Waiting Times Cost You Sales

Long waiting times and their effect on sales: why customers' boredom equals less profit for your business, and how to improve your failing queuing strategy.

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By Kirill Tšernov Kirill Tšernov ·

12 Dos and Don’ts of Effective Queuing

Queuing would be so much easier if there was a list of rules on what (not) to do. Oh wait, there it is — our manual for effective customer queuing.

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By Kirill Tšernov Kirill Tšernov ·

Can a Queue System Improve Customer Experience?

For all the talk about the uses of queue management system... Can it help you improve customer experience? Find out in our article! (But the answer is yes.)

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By Kirill Tšernov Kirill Tšernov ·

Disney and the Art of Queuing

As an entertainment empire, Disney knows a thing or two on how to keep customers happy and engaged despite long wait times. Take a cue from the Big Mouse.

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By Kirill Tšernov Kirill Tšernov ·

How to Make Customer Service Personal

Each customer is an individual, with their own preferences. How do you adapt your services to their needs and make their customer experiences feel personal?

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By Kirill Tšernov Kirill Tšernov ·

How to Manage Heavy Footfall

Wanting as many customers as possible to visit your store is a monkey's paw wish. You can't handle heavy foot traffic — unless you follow these steps.

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By Kirill Tšernov Kirill Tšernov ·

4 Signs Your Queue Strategy Is Working

How can you tell whether your queue strategy is working? There are at least 4 clear signs you should look out for, which show you're on the right track.

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By Kirill Tšernov Kirill Tšernov ·

How Technology Can Improve Queue Management

Want to make your customers experience good queuing? Thing is, you can't improve queue management without the helping hand of technology.

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By Kirill Tšernov Kirill Tšernov ·

The Survivor’s Guide to Black Friday Sales

Black Friday is coming! To help you not only live through this shopping season but also come out on top, we present The Survivor's Guide to Black Friday.

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By H.P. Queuecraft H.P. Queuecraft ·

🎃 Tales From the Queue, Volume 1

Fork of lightning, roll of thunder... Fear not, for the true horror is yet to begin. Thumb through our Necronomicon of gripping stories of queuing horrors.

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By Hyun Lee Hyun Lee ·

How the In-Store Customer Experience Affects the Bottom Line

The in-store customer experience can make or break a business. Learn how you can drive more sales and get customers to return with these tips.

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By Kirill Tšernov Kirill Tšernov ·

The Language of Queuing

Is is "queue" or is it "que"? Is it "in line" or is it "on line"? Figure out the correct use of queuing terms by studying the language of queue management.

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By Kirill Tšernov Kirill Tšernov ·

How to Improve Customer Impulse Purchasing Behavior

One in three shoppers make one impulse purchase each week. How can you capitalize on this sales opportunity? Make it easier to impulse buy at your location.

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By Kirill Tšernov Kirill Tšernov ·

Why You Should Switch Away From a Take-a-Number System

A look at a take-a-number queue system — how it works and why it's outdated. Treat your customers as they deserve by switching away from ticket machines.

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By Kirill Tšernov Kirill Tšernov ·

3 Signs You Need to Update Your Queuing Strategy

Like other aspects of your business, queuing strategy needs constant updates to be effective. Look out for these 3 signs to know when to update your queues.

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By Kirill Tšernov Kirill Tšernov ·

Queuing Theory as Applied to Customer Service

What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.

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By Kirill Tšernov Kirill Tšernov ·

What’s a Queuing System?

What is a queuing system and does your business need one? You can answer both questions once you read our guide to queue management systems.

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By Kirill Tšernov Kirill Tšernov ·

Customer Feedback as a Way to Great Customer Experience

For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.

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By Kirill Tšernov Kirill Tšernov ·

Millennials and Your Next Queuing Strategy

Millennials are the largest generation of customers in the US. If a business wants to succeed, it needs to understand how millennials queue up.

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By Kirill Tšernov Kirill Tšernov ·

Why Schools Need Queue Management

From enrollment to admission office, schools have problems with managing queues. Can a queuing solution help with that? It's time for a lesson on queuing.

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By Kirill Tšernov Kirill Tšernov ·

5 Reasons Why Your Customers Leave for Competitors

39% of consumers will avoid your shop after one negative experience. Want to know what makes them leave? Here are 5 main reasons to take into account...

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By Kirill Tšernov Kirill Tšernov ·

How to Implement a Queue Management System for Retail

How to implement a queue management system in retail — everything you wanted to know about queuing solutions and customer service but were afraid to ask.

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By Hyun Lee Hyun Lee ·

The Impact of Poor Customer Service on Retail

89% of consumers stop doing business with a company due to bad customer service. Still think you can keep ignoring the impact of poor customer service?

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By Kirill Tšernov Kirill Tšernov ·

How Retail Benefits From Amazing Customer Experience

Why should you reduce wait time and build amazing experiences for your customers? There are two major benefits to improving your customer loyalty...

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By Kirill Tšernov Kirill Tšernov ·

Psychology of Queuing As a Key to Reducing Wait Time

How to reduce wait time for your customers? First, understand the psychology of queues. There are a lot of unspoken rules about queuing...

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By Kirill Tšernov Kirill Tšernov ·

4 Ways to Reduce Wait Time

Reducing wait time is a necessity, especially for retail. Making queues shorter is easy if you make them enjoyable too. Here are 4 simple ways to do so...

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By Kirill Tšernov Kirill Tšernov ·

5 Reasons Why Hospital Queues Are So Long

Ever wondered why it takes you a lot of time to receive treatment in a hospital? Here are 5 reasons why hospital queues are so long and how to fix them.

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By Kirill Tšernov Kirill Tšernov ·

7 Types of People in a Queue

What makes queues attract all kinds of weirdos? There's always a slow one, a grumpy one, a sneaky one... Have you seen all 7 types of queuing people?

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By Hyun Lee Hyun Lee ·

How to Reduce Anxiety in Your Patients

Wondering how you can reduce anxiety in patients? Here are some easy ways to improve patient experience and reduce patient anxiety.

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By Kirill Tšernov Kirill Tšernov ·

Are Walk-Ins More Efficient Than Appointments?

Appointments are widespread in healthcare. But are they as efficient as people think? Research suggests that walk-ins may have an edge in queue management.

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By Hyun Lee Hyun Lee ·

What Are the Worst Times to Visit a Hospital?

What are the worst times to visit a hospital? Just like retail, hospitals can experience an overflow of visitors. But there is a way to solve this...

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By Hyun Lee Hyun Lee ·

Make Any Time the Best Time to Visit Your Hospital

Instead of keeping your patients guessing the best time to visit your hospital, make every hospital visit pleasant with great patient experience.

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By Kirill Tšernov Kirill Tšernov ·

The Importance of Patient Satisfaction

Customer always comes first. Does the same apply to healthcare? There's a reason why hospitals with high patient satisfaction enjoy the biggest success...

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By Kirill Tšernov Kirill Tšernov ·

The Best Times to Visit a Hospital

What are the best times to visit a hospital? Your patients don't want to spend their time in long queues, so make your hospital a better place to visit.

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By Kirill Tšernov Kirill Tšernov ·

Visitor Experience 101 for Hospitals

Visitor experience is as important in healthcare as it is in retail. How can hospitals be made better for patients? Time to take a cue from businesses.

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By Kirill Tšernov Kirill Tšernov ·

The Importance of Greeting Your Patients

First impressions matter. All it takes to improve hospital experience is to treat your patients with respect, by greeting them using their first name.

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By Kirill Tšernov Kirill Tšernov ·

The Effect of No-Shows on Patients and Hospitals

Missed appointments cost healthcare 150 billion dollars a year. How does it happen and how to stop hospitals from losing money? The system needs to change.

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By Hyun Lee Hyun Lee ·

How to Implement a Queue Management System for Hospitals

How does implementing a queue management system benefit healthcare? It does help with managing heavy patient flow, but there is another advantage to QMS...

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By Hyun Lee Hyun Lee ·

Why Hospital Sign-In Sheets Are Not Effective

Many hospitals are still using sign-in forms for patient registration. Is there a good alternative to paper sign-in sheets? There is a time-saving way...

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By Hyun Lee Hyun Lee ·

How to Reduce Hospital Wait Times

Long patient wait times are a big problem in healthcare. Is there a solution? Find out how queue management systems can save you and your patients time.

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By Hyun Lee Hyun Lee ·

The Benefits of QMS for Hospital Administration

Is there a way to make the work of hospital administration easier? Find out how a simple queuing system can solve many management problems at hospitals.

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By Hyun Lee Hyun Lee ·

Start Managing Your Hospital Queue the Right Way

Are hospital appointments as efficient as we think? See how doctors can save time and give their patient high-quality care with a queue management system.

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By Hyun Lee Hyun Lee ·

The Definitive Guide to Queue Management Systems

What is a queue management system? Here’s everything your business needs to know about queuing systems. A secret tool for any customer service personnel.

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By Hyun Lee Hyun Lee ·

Why Are Hospital Wait Times So Long?

Why are hospital wait times so long? It's ruining the patient experience. Find out how hospitals can reduce their wait times with a simple queuing system.

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By Hyun Lee Hyun Lee ·

Everything Retail Businesses Must Know About QMS

Queue management systems for retail. Business owners and managers can learn about the benefits of a queue management system and how to use one.

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By Hyun Lee Hyun Lee ·

How to set up Qminder at your location?

How to set up Qminder to deliver the best customer experience. Find out how to manage the waiting line and make happy customers, step by step.

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By Hyun Lee Hyun Lee ·

Improve Customer Service via Queue Management System

You and your staff must believe in customer service. Learn how to improve customer service through queue management and increase customer satisfaction.

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By Hyun Lee Hyun Lee ·

How to make the most out of data?

Data is an amazing tool which businesses fail to use. Learn how to use data, and make data-driven business decisions to increase metrics.

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By Hyun Lee Hyun Lee ·

Personal Customer Experience Builds Brand Loyalty

Qminder is all about personal customer service to provide the best customer experience. Learn how to use Qminder to deliver the best experience.

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By Hyun Lee Hyun Lee ·

Using Queue Management System for Sales and Data

Using a Queue Management System can bring amazing sales insights and customer data. Learn how to use the software to bring results.

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By Hyun Lee Hyun Lee ·

7 Ways to Improve Customer Experience in Lines

Here are 7 ways to improve customer experiences at waiting lines. If you operate any location with waiting lines, these tips can make customers happy.

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By Hyun Lee Hyun Lee ·

Web Based Queue Management

Easy to use SaaS web-based queue management system by Qminder. No downloads, no software, easy for everyone.

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By Rauno Rüngas Rauno Rüngas ·

Hello, world! Starting a Queue Management System

Qminder queue management system is available to everybody. Because in the end, everybody freaking hates to wait.

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