The Fundamentals of Queue Management

Each year, people spend roughly 37 billion hours waiting in line in the United States alone. This book not only explores the reason behind this number, but also provides actionable tips on how to bring it down for your customers.

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What’s inside

The Fundamental of Queue Management is a compilation of Qminder's best articles. It outlines both the science of queuing and the best practices needed to deliver superior customer experience.

You will learn:

checkmark the psychology of waiting in line

checkmark the different approaches to managing queues

checkmark how a queue management strategy improves your bottom line

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A smart queue management system for an outstanding patient experience

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Qminder brought transparency and efficiency to our check-in process. With the new performance data, we are meeting key internal metrics and successfully manage staffing at several locations at once.

Qminder has been the perfect solution. It helps us accurately identify the time between when patients actually walk in the door to when they finish their paperwork.

Simple, straightforward, had the features that we were looking for initially but also, there’s no install, and didn’t have interference with our system.

Qminder has drastically improved the workflow of our phlebotomy draw station. No more patients waiting in line for a sign-in sheet, and no need to manually check the sheet to see who's next.

The day when a special needs customer was able, for the first time, to sign in by themselves is something we still treasure. The look of pride on their face still keeps us going.

Work flow is so much easier. No more tripping over people to get to a clipboard, and no more patients waiting to sign in. No more struggling to figure out who the patient was because you could not read their writing. It has allowed us to triage.

Qminder has made checking in patients so easy. We can monitor patient wait time far more efficiently, and as a result, no patient is missed.

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