Queue Management System for governments

A stress-free government queuing system

Keep your government offices crowd-free

Easy to set up, ready to use in 5 minutes

Taking the paper out of paperwork

Outstanding customer experience

Automate citizen queue management

Automating queues not only improves the speed of service, saving time for visitors and employees, but also its quality, by offering clearer visitors guidance.

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Gather data and feedback

Gather actionable data points

All the queue management tools you need to create a one-stop shop for government services. Stress-free visitors plus hassle-free maintenance equals pain-free experience for all.

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Your citizens will love it

Municipalities, local governments, embassies and city halls all play a crucial role in our lives but rarely keep up with the times and technologies. Something as simple as applying for a permit or renewing documents becomes a nightmare due to poor wait line and wait room planning.

Qminder is a digital tool for public service offices that cuts both wait times and costs.

Shorter wait times

Shorter wait times

Improved communication

Improved communication

Clear navigation

Clear navigation

Easy to use

Easy to use

How does it work?

When citizens queue up to get a consultation or renew their documents, they want a one-destination office that offers all of the public services — fast, fair and stress-free. Qminder takes care of that by breaking down the queuing process into three simple steps.

Visitor sign-in

Citizens sign in electronically via an iPad, placed near the entrance or at key points in your office, and fill out the personal and contact information as well as identify the service needed.

welcome
Virtual queue

Once signed in, your visitors do not have to worry about missing their turn. They can check their queue status on the screen.

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Quick service

When their turn comes, your visitors receive an SMS notification. Providing quick, painless service relieves not only visitors but also government employees.

Macbook

Get started now. Free 14 days trial.

No contract. Cancel any time.

Your government offices will love it even more

Queue management is not exclusive to retailers or banks. Even public-sector offices with no emphasis on customer service will benefit from queue management and, as a result, greater efficiency.

Put “service” in “public service” by offering a one-stop shop for government services.

Smooth waiting experience

Smoothen waiting experience

Automated visitor service

Automated visitor service

Reduced operational costs

Reduced operational costs

Improved efficiency

Improved efficiency

Take advantage of data

Visitor queue management systems help collect data that measures peak traffic times and average wait times.

By generating authoritative data, government wait line management systems keep employees informed, enabling greater engagement and productivity.

checkmarkMeasure valuable service stats to predict staffing needs.

checkmarkGet in-depth data on visitor behavior and staff performance.

checkmarkIdentify key areas for improvement.

Automate patient queuing

Get started now. Free 14 days trial.

No contract. Cancel any time.

Easy integration

With API integration, you can connect our system to a large number of other databases, greatly expanding both the quantity and quality of your service insights. Use a web-based queue management system to always stay on top of your data game.

Manhattan Beach
City of Manhattan Beach

City of Manhattan Beach Visitor Management

The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.

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City of Alameda
City of Alameda

City of Alameda Government Visitor Queue Management

Managing visitors in city permit center with Qminder. Learn how local governments can use Qminder to manage the queue.

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Take a lesson from these government offices

Qminder is a scalable queue management system that has been put to good use by institutions of all sizes to reduce the operations, space and manpower costs of running a government agency.

Get started now. Free 14 days trial.

No contract. Cancel any time.