Queuing System for Government Offices

Simplify the citizen check-in experience, shorten the waiting time, and facilitate your staff’s work.

Book a Demo Book a Demo

After the demo, you are also eligible for a 14-day trial.

Qminder customer check-in system

Decrease wait times up to

50%

Reduce no-shows up to

75%

Increase CSAT up to

97%

Bring your visitor check-in and queue management system into the digital age

Public service departments are often busy places.
Automate citizen queues to improve the speed and quality of public service and save time for visitors and employees.

Customer check-in kiosk

Automate check-in

Save your visitors time by letting them check in on their own. Either via an iPad in your lobby or remotely via your website or a QR code.

Waiting room TV

Inform visitors

Make waiting more pleasant by informing your visitors when it’s their turn. Both on a waiting room TV and by automated SMS notifications.

Customer queueing system

Serve visitors

Give your staff an overview of upcoming service requests, the visitor history, and let them forward and reassign visitors.

Innovating the Public Service Together

Qminder is GDPR-, SOC 2 Type II & HIPAA‑compliant.

Book a Demo Book a Demo

Queue management benefits many types of government facilities

✅ City Halls
✅ Permit centres
✅ Courthouses
✅ Housing Authorities
✅ DMVs
✅ Immigration Services
✅ Building Departments
Government queue management system

Serve more citizens, keep your staff happy, and increase efficiency

For a detailed overview of the features, see our Pricing page.

Customer check-in kiosk

Calm, informed citizens

Turn your visitor check-in kiosk digital

Provide self-check-in via iPad or web

Show information on waiting room TV

Inform visitors about their turn via SMS

Customer waiting list management

Less stress for staff

Seamlessly organize the waitlist

Label & prioritise visitors in queue

Move, forward and reassign visitors

Chat with visitors via SMS

Retail service intelligence

Data-driven management

Monitor popular requests and visit duration

Analyze peak days and hours

Plan staff schedule with confidence

Automate post-visit follow-up for feedback

Custom integrations, branding & much more

Integrate Qminder with other software and POS systems via Zapier or API.
Get custom branding for a seamless experience.

4.8 stars on Capterra

4.6 stars on G2

4.8 stars on GetApp

No installation fees

80+ million visitors served

GDPR-, SOC 2 Type II & HIPAA‑ready

10+ years of experience with government facilities

Qminder helps significantly reduce government agency spending and achieve cost reduction targets without worrying about budgetary restraints and skill shortages.

City of Richland

City of Richland

On any given day, the City of Richland experiences hundreds of visitors, all wanting to resolve their particular problems.

Read the Case Study
City of Manhattan Beach visitor management

City of Manhattan Beach

The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.

Read the Case Study
City of Torrance

City of Torrance

The City of Torrance puts many of Qminder’s features to good use — from real-time reporting to two-way SMS communications.

Read the Case Study
City of Richland

City of Richland

On any given day, the City of Richland experiences hundreds of visitors, all wanting to resolve their particular problems.

Read the Case Study
City of Manhattan Beach visitor management

City of Manhattan Beach

The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.

Read the Case Study
City of Torrance

City of Torrance

The City of Torrance puts many of Qminder’s features to good use — from real-time reporting to two-way SMS communications.

Read the Case Study

Ready improve the citizen experience?

Schedule a 45-minute call with our team to discuss the best check-in options for your facility.

Book a Demo
Book a Demo

After the demo, you are also eligible for a 14-day trial.

Visitor waitlist management system