Queue Management System for Government

A stress-free government queuing system

Keep your government offices crowd-free

Easy to set up, ready to use in 5 minutes

Taking the paper out of paperwork
Taking the paper out of paperwork
Automate citizen queuing

Automate citizen queuing

Government offices are notorious for their slow processes. Automating your queues can greatly improve service times and quality.

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Gather actionable data points

Gather actionable data points

All the tools you need to serve citizens packaged in one easy-to-use solution. Hassle-free maintenance. No technical training needed.

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Your citizens will love it
Your citizens will love it

Every day, millions of citizens around the globe visit government offices to apply for permits, collect licenses, renew documents or receive consultations. Municipalities, local governments, embassies and city halls all play an important role in our lives, but they rarely keep up with the times and technologies.

Qminder is a quick, paperless queue management system that saves you time and resources.

Shorter wait times

Shorter wait times

Improved communication

Improved communication

Clear navigation

Clear navigation

Easy to use

Easy to use

How does it work?
How does it work?

When citizens line up for consultations or to renew their documents, they want it done as quickly and painlessly as possible. Qminder takes care of that by breaking down the queuing process into three simple steps.

Visitor sign-in

Citizens sign in on an iPad, filling out all the necessary information. You can place the queue stand near the entrance or at a key point in your office.

Virtual queue

Once signed in, your visitors do not have to worry about missing their turn. They can check their queue status on the screen.

Quick service

When their turn comes, your visitors receive a notification. Providing quick, painless service relieves not only visitors but also government employees.

Get started now. Free 14 days trial. No credit card required.

No contract. Cancel any time.

Your government offices will love it even more

Queue management is not exclusive to retailers or banks. Even public-sector offices with no emphasis on customer service will benefit from queue management and, as a result, greater efficiency.

Smooth waiting experience

Smoothen waiting experience

Automated visitor service

Automated visitor service

Reduced operational costs

Reduced operational costs

Improved efficiency

Improved efficiency

Take advantage of data

Visitor flow management systems help collect data that measures peak traffic times and average wait times.

By generating objective data, the government queue system keeps employees up to date, allowing greater engagement and productivity.

checkmarkMeasure valuable service stats for later use

checkmarkGet in-depth data on visitor behavior and staff activity.

checkmarkIdentify key areas for improvement.

Automate patient queuing

Get started now. Free 14 days trial. No credit card required.

No contract. Cancel any time.

Easy integration

With API integration, you can connect our system to a range of other databases, greatly expanding the quantity as well as the quality of your business insights. Use web-based queue management system to always stay on top of your data game.

Trusted by governments and communities of all sizes
The city of Windsor Camden The city of Ottawa Haringey London Mid Sussex District Council City of West Hollywood Okaloosa County Clerk Circuit Court City of Alameda City of Manhattan Beach
Serving millions of people every month

Qminder allows us to keep a personal touch with our visitors in our small permit center.

It’s been incredibly helpful to have it! We are talking about a huge number of people coming in everyday. Everyone has been really happy with the service.

The process has been seamless. We really like that we don’t have to call tech support every day – it’s easy to create new users, change the lines and services.

Qminder provided us an easy setup with a low cost. We just connected an iPad and Smart TV wirelessly to the Internet and that’s it.

Qminder brought transparency and efficiency to our check-in process. With the new performance data, we are meeting key internal metrics and successfully manage staffing at several locations at once.

Simple, straightforward, had the features that we were looking for initially but also, there’s no install, and didn’t have interference with our system.

Compared to last year, when we had two-hour wait times pretty much every day, with Qminder we were able to bring it down to 50%.

After implementing Qminder, the sales representatives’ incentive to improve customer service has increased significantly. I find that an additional and remarkable bonus we obtained by choosing Qminder.

Allen Tai Planning Services Manager City of Alameda
Gary Morgan CLR Supervisor Ravensbourne University London
Catherine Sainte-Marie Manager of Customer Service La Cité Collégiale
Allen Tai Planning Services Manager City of Alameda
Mark Hylen Vice President Beacon Occupational Health and Safety Services
Bryan Lords Business Analyst St. John Medical Center
Catherine Sainte-Marie Manager of Customer Service La Cité Collégiale
Sten Senkel Denmark Region Manager Tavex Group
City of Manhattan Beach

City of Manhattan Beach Visitor Management

The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.

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City of Alameda

City of Alameda Government Visitor Queue Management

Managing visitors in city permit center with Qminder. Learn how local governments can use Qminder to manage the queue.

Read more

Take a lesson from these government offices

Qminder is a scalable queue management system that has been put to good use by institutions of all sizes to reduce the operations, space and manpower costs of running a government agency.

Get started now. Free 14 days trial. No credit card required.

No contract. Cancel any time.