Queuing System for Government Offices
Simplify the citizen check-in experience, shorten the waiting time, and facilitate your staff’s work.
After the demo, you are also eligible for a 14-day trial.
Decrease wait times up to
50%
Reduce no-shows up to
75%
Increase CSAT up to
97%
Bring your visitor check-in and queue management system into the digital age
Public service departments are often busy places.
Automate citizen queues to improve the speed and quality of public service and save time for visitors and employees.
Automate check-in
Save your visitors time by letting them check in on their own. Either via an iPad in your lobby or remotely via your website or a QR code.
Inform visitors
Make waiting more pleasant by informing your visitors when it’s their turn. Both on a waiting room TV and by automated SMS notifications.
Serve visitors
Give your staff an overview of upcoming service requests, the visitor history, and let them forward and reassign visitors.
Innovating the Public Service Together
Qminder is GDPR-, SOC 2 Type II & HIPAA‑compliant.
Queue management benefits many types of government facilities
Serve more citizens, keep your staff happy, and increase efficiency
For a detailed overview of the features, see our Pricing page.
Calm, informed citizens
Turn your visitor check-in kiosk digital
Provide self-check-in via iPad or web
Show information on waiting room TV
Inform visitors about their turn via SMS
Less stress for staff
Seamlessly organize the waitlist
Label & prioritise visitors in queue
Move, forward and reassign visitors
Chat with visitors via SMS
Data-driven management
Monitor popular requests and visit duration
Analyze peak days and hours
Plan staff schedule with confidence
Automate post-visit follow-up for feedback
Custom integrations, branding & much more
Integrate Qminder with other software and POS systems via Zapier or API.
Get custom branding for a seamless experience.
No installation fees
80+ million visitors served
GDPR-, SOC 2 Type II & HIPAA‑ready
10+ years of experience with government facilities
Qminder helps significantly reduce government agency spending and achieve cost reduction targets without worrying about budgetary restraints and skill shortages.
City of Richland
On any given day, the City of Richland experiences hundreds of visitors, all wanting to resolve their particular problems.
City of Manhattan Beach
The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.
City of Torrance
The City of Torrance puts many of Qminder’s features to good use — from real-time reporting to two-way SMS communications.
City of Richland
On any given day, the City of Richland experiences hundreds of visitors, all wanting to resolve their particular problems.
City of Manhattan Beach
The city of Manhattan Beach is a close-knit community that has prospered thanks in no small part to their understanding of what makes experiences great.
City of Torrance
The City of Torrance puts many of Qminder’s features to good use — from real-time reporting to two-way SMS communications.
Ready improve the citizen experience?
Schedule a 45-minute call with our team to discuss the best check-in options for your facility.
After the demo, you are also eligible for a 14-day trial.
