Queue Management System
Manage, serve and track your customers across multiple locations.
Service Intelligence
Track service data and measure staff performance.
Appointment Scheduling
Easily receive bookings and manage changes in real-time.
Success Stories
See how other businesses in your industry are using Qminder.
List of Features
Learn about Qminder’s features and pricing options.
Qminder API
Use it to integrate with other apps such as CRMs, support software, backend systems, or patient management apps.
Book a live demo
See how Qminder works while talking to one of our queue management experts.
Healthcare
Patient Check-in for hospitals, clinics, test centres, and more.
Government
Visitor Management for City Halls, DMVs, courthouses, and more.
Education
Queuing for students and student admission offices in colleges, high schools, and more.
Retail
Customer queue management for wholesale, tech shops, dispensaries, and more.
Finance
Customer queueing for banks, credit unions, and more.
Click and Collect
Remote queuing for curbside pick up, click and collect, and e-commerce businesses.
Help Center
Learn how to install, configure, and use Qminder.
Service Intelligence Podcast
Listen to our podcast and learn from some of the top customer service experts in the world.
Book a live demo
See how Qminder works while talking to one of our queue management experts.
Customer story
Managing safety and experience of walk-ins at a nonprofit animal shelter
Industry:
Veterinary and pet shelter
Locations:
1
Employees:
> 60
As the only animal shelter in Washtenaw County, the Humane Society of Huron Valley has the highest save and adoption rates among Michigan animal shelters. It manages to find home for thousands of lost and abandoned animals — a feat made possible thanks to HSHV’s use of Qminder’s queue software.
years of operation
animals rescued a year
pets adopted annually
The people at HSHV pride themselves on offering affordable, compassionate care, which is a tall order due to the sheer number of animals needing help.
In addition to their adoption program and taking in animals from struggling shelters, the Humane Society of Huron Valley has a high-volume, non-profit veterinary clinic.
In 2020, things took a turn for the worse. As Michigan was one of the first areas in the US to be hit hard by the pandemic, HSHV needed to find ways to adhere to the CDC, state and local guidelines.
To stay afloat and keep their mission in tact, HSHV required a queue management system that would help them:
The Humane Society’s partnership with Qminder has brought about changes in their check-in process.
The new sign-in flow requires HSHV visitors to scan a QR code to join the queue. The visitors share their info (name and phone number) and are then instructed to wait in their cars until they receive a text message.
This makes visitation a lot easier for potential adopters, as there’s no more crowded lobbies, and waiting is entirely contact-free.
The workers at HSHV have also found it easy to communicate with visitors via text messages. SMS allows them to quickly update customers on their wait progress, delays, cancellations or any other changes that occurred.
Sign-in kiosk
SMS messaging
Service dashboard
Analytics
The impact from implementing Qminder was significant and immediate.
Using virtual queuing, HSHV was able to pivot to curbside check-in and service, eliminating the need for physical proximity and reducing crowds. The new tool has helped maintain vital services within the new, challenging environment.
Moreover, the setup required no new hardware, and the Qminder software proved to be intuitive and easy to learn. This ensured quick deployment and frictionless team onboarding, with both visitors and employees liking the new, faster approach.
The way the Humane Society of Huron Valley managed to rethink and reorganize the way they operate should be nothing short of inspirational for other veterinary clinics and adoption centers.
Armed with robust queue management software just like HSHV, businesses can weather the storm and provide a safer, faster waiting environment for their customers, visitors and, of course, employees.
Easy to set up, ready to use in 5 minutes
“Qminder is definitely an upgrade from our old system.”
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“Qminder is user-friendly and provides a better customer experience.”
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“There were two main factors for choosing Qminder: cost and ease of user interface. Qminder is extremely simple to use from an end-user standpoint and we were really impressed with the ease of setup to go-live compared to other solutions.”
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