A modern queuing system built for public service excellence

Yes, Qminder is highly customizable and can be tailored to suit the unique needs of various government services, from public service offices to licensing departments. Workflows, check-in options, language settings, and other features can be customized to help each department effectively manage its unique requirements.

Absolutely. Qminder is designed for easy scalability, allowing you to manage multiple departments and locations within a single platform. This centralized management helps maintain consistency across all sites and provides aggregated data for an overview of performance across the board.

Yes, Qminder’s analytics dashboard offers insights into individual and team performance, including metrics such as service time and the number of customers served. This allows management to recognize high-performing staff and identify opportunities for further training or support.

With Qminder’s comprehensive setup, constituents can sign in remotely via Visit Planner or use a self-check-in on an iPad upon arrival. Constituents receive queue updates through two-way text messaging, enabling them to wait for their turn remotely if needed. Digital signage in waiting areas provides queue information and directs constituents to the correct service desk.

Yes, Qminder offers multilingual support on our iPad check-in kiosks, allowing government offices to serve diverse communities more effectively. Multiple languages can be added to the check-in process to ensure customers can access services in their preferred language.

No. Qminder automates and digitizes all processes. All data is automatically recorded within Qminder, and staff can access a complete Visitor History as needed. Qminder’s Service Intelligence feature provides real-time data and reports for advanced analysis and decision-making.

Qminder adheres to industry standards for data protection, such as GDPR, ensuring that all customer and user data is securely stored and encrypted. Access controls are in place to limit who can view and manage data, and we conduct regular security audits to safeguard against potential threats. You can read more details about the security here.

Qminder’s pricing plans support unlimited locations, visitors, and service lines. We recommend contacting us to discuss the best solution for your use case and user volume requirements.
Please reach out to our Sales team or schedule a demo for a tailored overview of your needs.

At its most basic, Qminder requires only a web browser on a computer or smart device. If you want to set up a self-check-in kiosk, you need an iPad and a stand. If you wish to display the waiting list and notifications on a TV, an Apple TV is also required. Here is a comprehensive overview of various available setup options.

Qminder does not provide hardware. Depending on your setup, optional hardware will incur a one-time additional cost and should be purchased separately. Apple devices are available through your preferred provider, such as a local Apple store or reseller. Our team is available to guide hardware selection. For enterprise plans, we can work with trusted hardware providers for delivery and setup.

Visitors are not required to install any apps to interact with you. Based on your envisioned set-up, you may need a Qminder app for TV displays in waiting rooms and/or iPads for self-check-in kiosks. We will guide you through app installation and setup as needed.

Qminder has a straightforward deployment process that typically takes a few days to complete, depending on the scale and specific requirements of your offices. We provide full support during setup, including training for your staff based on your pricing package to ensure a smooth transition.

Qminder offers online support throughout your experience with the Qminder solution, including online chat and dedicated account managers. For Enterprise plans, Qminder provides various SLA tiers to meet corporate needs. You can find all our contacts here.