Support Main

Qminder App support

Find all support related information and step-by-step setup instructions here. Click on the left sidebar link to read more on each topic.

Creating an Account

Here you can find everything you need to set up your account and manage your waiting lines.

  1. Sign up for an account
    Click Sign Up when you've filled in all the blank fields.

    Qminder Sign Up
  2. Once your account is created, set up a location by naming it (example: Amy’s Bakery) and assigning a physical address.
    Then click Done.

    Business Location Setup
  3. Now you have access to your Qminder dashboard and can start to manage your customer flow right away.
    Find out other features in Features Overview.

    Business Location Overview
  4. Connect iPad for customers to sign-in.
    For your customers to sign in themselves, you need to connect with Qminder Sign-In download from App Store.

    For more info go to Sign-In iPad App.

  5. Connect TV to display queue info.
    You need to connect your account with a TV monitor for queue info display.

    For more info go to TV.

Now you are all set for managing your queue lines.

Features Overview

Go to location setting to customize your use.

Queue Location Overview
  • Service is where you manage the queue by calling the next customer, managing service time, and adding new people to the line.
    For more info go to Service screen.

  • History shows the past 10,000 tickets you served with additional information: name, time the ticket was taken, and overall waiting time. You can export all information to Excel format for further analysis.
    For more info go to Statistics.

  • Location manages the main setting of your waiting lines: from general information to device connection, queue service and user information.
    For more info go to Location Setup.

  • Statistics shows sum of visiters, which line they waited for, individual waiting time, and service time. You can also check your offce performance and individual staff performance.
    For more info go to Statistics.

  • Account section manages your personal settings, billing information and provides you the possibility to work with API.

Payment and Billing

Payment info is available in your Qminder dashboard. Under Account > Billing tab.

When your Free Trial ends, credit card info is required. You can add card info and choose month/annual payment under Billing section. Receipts will be sent to you via email.

Payments are processed by Stripe, Inc. Qminder does not have access to any credit card data.

Available countries

Qminder is not limited to countries or regions. If you can browse our website, you can use Qminder.

Available languages

Qminder is currently available in the following languages: English, French, Spanish, Russian, Portuguese, Swedish, Estonian, Latvian.

Select the working language at the right bottom corner of your dashboard.

If you wish to see Qminder in other languages and can help us with translation, please contact support@qminderapp.com.

How does Qminder work?

It is cloud-based so there is no software to install. Simply sign up for an account, which will create your location and you will have access to your Service screen, from where you can begin managing your customers.

Where can I find Qminder?

Qminder is present at many businesses and locations throughout the world. Our software is used by a variety of clients from Telecoms to clinics and governments. Read about some of our happy customers here.

How to start using Qminder:

You can sign up for a free trial and get started here.

The free trial period is for 14 days. No credit card details are needed for the trial.

When signing up you can pay online with Mastercard, Visa, American Express, via Stripe, or contact sales@qminderapp.com.

What happens when the trial period is over?

If you have noticed the amazing impact managing your waiting lines has had on your customer service during your trial period, you can now purchase a subscription for your account by going to Account > Billing in your account admin area, or by contacting sales@qminderapp.com.

What do I get with signing up?

  • Once you have signed up and set up your location, you can either see your Service screen on the web page Dashboard via a web browser like Chrome or download the Dashboard App for iPhone.
  • Also download the Sign-In App to your iPad so customers can sign themselves in.
  • The software enables self-service, and you can set up Qminder to suit your needs.

Does my sign up expire?

No. You can pay us monthly or yearly. Or you can pay the discounted rate for an annual subscription upfront. Check the payment options here. You cancel your subscription if you decide to stop using Qminder.

What hardware do I need?

A computer or tablet with a web browser installed. Your signed up location can use your web browser to add customers by typing in their names.

Optional, but recommended:

  • An iPad
  • A Bouncepad (iPad stand)
  • A Samsung SmartTV 2014 or newer
  • Chromecast

Read more on Setup Information here.

What software do I need?

None. Really. Once you’ve signed up an account you can use a web browser to access your account Service screen, or simply download the App to your iPad.

Qminder is set up as Software as a Service(SaaS) and is web/ cloud based so there is no software installation beyond signing up an account on the website and setting up your location.

How do I set up my hardware?

A Bouncepad (recommended iPad stand).
Find more information on how to configure your iPad here.

Help and Support

You can find answers here to all your support questions, email support@qminderapp.com or send your queries via the chat window at the bottom of the screen.

What are some of the benefits of using a Qminder App to manage waiting customers?

  • Cutting down waiting time for customers.
  • Increase your sales by converting customer wait time into customer shopping time.
  • Get better customer management intelligence by accessing our analytics and system usage reports.
  • Manage your customers more efficiently.

How do I set up a location?

Locations are set up as the next step after you have signed up your account. Go to Location on your service screen dashboard and add your information. We have customers locations set up all over the world.

How do I pay?

When signing up you can pay online with Mastercard, Visa, American Express, via Stripe, or contact sales@qminderapp.com.

If your trial has expired, log in to your account Service screen and choose the Account menu option and pay with a credit card.