History gives you a quick overview of visitors by showing their names, time when they signed up and their waiting duration.
Sort history by Status.
Sort history by Period.
Sort history by Clerk.
You can export more detailed info on the last 10 000 tickets to Excel format.
Taken – Time when visitor signed in.
New – Visitor is waiting.
Called – Visitor is called for service.
Served – Visitor has been served.
Cancelled – Visitor was removed from queue.
Wait time – How long did visitor wait to be served.
Called – Time when visitor was called to be served.
Service Ended – Time when the service ended.
Service Time – Duration of service.
Clerk – The clerk who served the visitor.
Line – Service provided.
Additional visitor information like First Name, Last Name and Phone Number.
Qminder shows statistics on:
Statistics can be viewed in the time period you choose.
You can sort statistis according to service lines:
All Lines – Shows aggregated info on service lines.
Comparison – Compare statistics based on service lines.
Each service line individually.
Daily Visitors shows the sum of and average visitors during selected period. A chart is created to display how changes occur.
The statistics include visitors waiting and served for different services .
A table with daily visitors is listed right beneath.
Average Hourly visits
Here you see what time period are the busiest during opening hours.
How do visitors sign to queue.
Manual Entry – Visitor is added on Qminder Dahsboard.
Sign-In iPad – Visitors signed in with Qminder iPad application.
Phone App – Visitors signed in with Qminder iPhone application.
Queue length – How many visitors in average do you have in line.
Waiting Times - How long does a visitor need to wait in line before being served (minimum, average and maximum).
Serving Times – How long is the serving time per visitor (minimum, average and maximum).
See how many clients each clerk served during a specific period of time.