Qminder named

the 2020 market leader in queue management

Queuing solution 2020 trophy winner

Queue management has a new face in 2020 — and it’s Qminder.

Our company has been named the Queue Management System Market Leader for the Spring 2020 Customer Success Report.

Qminder's ease of use, powerful statistics, transparent and affordable pricing makes the system stand out and proudly enjoy its well-deserved place in the top queue management category.

Download the report to see why Qminder was chosen and how other queue systems compare.

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queue management 2020 report

Top queue management software, now officially

Published by FeaturedCustomers, the leading B2B customer reference platform, Customer Success Report ranks queue management companies based on:

checkmarkHigh customer success ratings

checkmarkQueue management expertise

checkmarkPositive partnership value

Out of all companies meeting the criteria, few were branded rising stars or top performers, with Qminder taking the Market Leader spot.

best queue management system 2020 qminder

Why Qminder is the best queuing system for you

Smooth customer journey

Make first interactions count, by empowering your customer every step of the way. Reduce wait time and offer uniquely personalized service.

Check-in kiosks

Offer flexible self-service tools to streamline every step of a customer journey.

Digital signage

Display relevant, up-to-date queuing information with attention-grabbing displays.

Customer notifications

Engage your visitors and keep them updated via custom SMS notifications.

Leverage data to improve service

Continuously improve your customer service with access to real-time data. Gain a competitive advantage by making smart business decisions and reducing operational costs.

Custom reports

Automated reports give you an overview of important service metrics, trends and patterns.


Gain insights into your operations and customer experiences to further optimize performance.

Historical insights

Charge up your predictive analytics by comparing data points over a specific period of time.

Tailored for your needs

Qminder quickly becomes an essential part of your business by integrating perfectly with your service environment and adapting to your needs.

Up and running in minutes

Easy setup, low maintenance costs, multilingual support, and no need for extensive staff training.

Integrated with your tech stack

Connect Qminder with your existing tools through APIs to sync data and optimize processes.

Complements your style

Configurable to satisfy your specific needs, with a custom design to match your brand’s feel.

See Qminder in action

50+ million happier visitors and counting

The world’s most successful brands trust Qminder to grow their visitor satisfaction.

case studies lyft

Create Happiness in Face-to-Face Customer Service

We had recently started using Qminder as a way of organizing the queue at retail sites, but it started to become the backbone of our retail operations — with solving queueing as the gateway drug.

Dana Hooshmand
Special Ops Manager at Lyft

case studies girteka

Girteka Logistics: Managing Candidate Visits

After an easy setup, we only spent 20 minutes training the team how to use Qminder. The software is extremely intuitive and simple to use.

Rimantė Vaitkutė
Marketing Project Manager at Girteka

case studies ola

Ola Visitor Management System

Having over 650,000 driver partners requires a smart solution to ensure the best service at our centres. With Qminder for walk-ins, we are able to significantly optimize our driver partner operations.

Sumit Tuteja
Supply Product Head at Ola

See all customers stories

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