Queue Management System for retail

A personal click & collect system

With Qminder, you deliver not only products but shareable customer experiences.

Easy to set up, ready to use in 5 minutes

The zen of click & collect service
The zen of click & collect service
Automate customer queuing

Automate customer queuing

A click-and-collect solution that manages foot traffic for you. Make sure your customers always leave your store with smiles on their faces.

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Gather data and feedback

Gather data and feedback

All the tools you need to service your visitors, packed into a multi-channel retail software. Equip yourself with hard data to reach milestones.

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Your visitors will love it
Your visitors will love it

A click & collect queue management system takes care of the “collect” aspect, making sure the collection visit is simple and pleasant.

Shorter wait times

Shorter wait times

Personal touch

Personal touch

Clear navigation

Clear navigation

Easy to use

Easy to use

An outstanding customer experience

Once your customers find and purchase what they want online, your store needs to deliver a smooth collection experience.

Creating an enjoyable click & collect customer experience ensures that your visitors stay loyal to your brand and recommend it to others.

checkmarkReduce actual and perceived waiting times

checkmarkKeep customers informed about the status of their order

checkmarkMatch your customers with the most appropriate employees

How does it work?
How does it work?

When customers buy online and pick up in store, there is a risk of disorderly lines. Qminder takes care of that, by breaking down the queuing process into three simple steps.

Visitor sign-in

Customers sign in via an iPad, filling out all the necessary information. You can place the queue stand near the entrance or at key points in your store.

Virtual queue

Once signed in, your customers get free time to browse your store. They can easily check or get notified about their queue status in real time.

Customer service

Once it’s their turn, your customers come to the reception desk. Giving your customers good service means they’ll come back for more.

Your business will love it even more

Click & collect pickups are an opportunity to delight visitors with a smooth delivery experience. Drive growth by providing outstanding order fulfillment and delivery options.

Minimize pickup confusion

Minimize pickup confusion

Smoothen waiting experience

Smoothen waiting experience

Increase customer loyalty

Increase customer loyalty

Reduce your workload

Reduce your workload

Improve staff efficiency

Click & collect queuing system allows your stockroom employees to prepare an order as soon as your customer enters the store and checks in.

Keep employees productive and fulfilled by providing them with accessible data and insights about each customer.

checkmarkTake the burden off your staff by making collection easy and stress-free

checkmarkLet your employees engage your customers every step of the way

checkmarkHelp your staff stay informed with timely notifications

Use data insights to drive profitable growth

For retail, less time waiting equals more time shopping.

Drive profitable growth through great waiting line experience — while reducing your workload.

checkmarkBack up your decisions with relevant real-time reports and statistics

checkmarkUse visitor information to better understand who and why you are servicing

checkmarkAssess employee efficiency with performance data

Automate patient queuing

Easy integration

With API integration, you can connect our system to a large number of other databases, greatly expanding both quantity and quality of your business insights. Use web-based queue management system to always stay on top of your data game.

Join the ranks of customer service champions
75%

Fewer walkaways

51%

Shorter wait times

97%

Decrease in customer complaints

Trusted by the world’s fastest-growing businesses
Sprint Apple Premium Reseller Verizon AT&T de Bijenkorf Lancaster Archery Supply GeekHampton Tavex Group
Serving millions of people every month

Having over 650,000 driver partners necessitates the need for a smart solution that helps us to ensure the best service at our centres. With Qminder we are able to significantly optimise our driver partner operations.

Qminder is an important part of the day to day process and an amazing tool to analyze traffic and CS rep load. Our waiting times were actually reduced by more than 50%.

Qminder helps us serve our drivers — the cornerstone of the Lyft community — in a human and personal way. Visitors to our Hubs feel welcome and attended to and leave happy, just as they deserve to be.

Our goal is to make five minutes seem like 30 seconds. Qminder helps create that environment.

Simple, straightforward, had the features that we were looking for initially but also, there’s no install, and didn’t have interference with our system.

After implementing Qminder, the sales representatives’ incentive to improve customer service has increased significantly. I find that an additional and remarkable bonus we obtained by choosing Qminder.

Qminder brought transparency and efficiency to our check-in process. With the new performance data, we are meeting key internal metrics and successfully manage staffing at several locations at once.

It’s been completely positive, to be honest. Everyone has been really happy with the service. All the staff know how to use it properly. Made everything so much more manageable for us.

Sumit Tuteja Supply product head Ola
Fred Rosal Business Strategist Apple Premium Reseller Guatemala
Dana Hooshmand Special Ops Manager Lyft
George Frankie McAllister Store Manager Sprint Telecom
Bryan Lords Business Analyst St. John Medical Center
Sten Senkel Denmark Region Manager Tavex Group
Mark Hylen Vice President Beacon Occupational Health and Safety Services
Gary Morgan CLR Supervisor Ravensbourne University London

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