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Queue Management System for retail

A personal click & collect system

With Qminder, you deliver not only products but shareable customer experiences.

Easy to set up, ready to use in 5 minutes

The zen of click & collect service

Outstanding customer experience

Automate customer queuing

A click-and-collect solution that manages foot traffic for you. Make sure your customers always leave your store with smiles on their faces.

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Gather data and feedback

Gather data and feedback

All the tools you need to service your visitors, packed into a multi-channel retail software. Equip yourself with hard data to reach milestones.

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Your visitors will love it

A click & collect queue management system takes care of the “collect” aspect, making sure the collection visit is simple and pleasant.

Shorter wait times

Shorter wait times

Personal touch

Personal touch

Clear navigation

Clear navigation

Easy to use

Easy to use

An outstanding customer experience

Once your customers find and purchase what they want online, your store needs to deliver a smooth collection experience.

Creating an enjoyable click & collect customer experience ensures that your visitors stay loyal to your brand and recommend it to others.

checkmarkReduce actual and perceived waiting times

checkmarkKeep customers informed about the status of their order

checkmarkMatch your customers with the most appropriate employees

How does it work?

When customers buy online and pick up in store, there is a risk of disorderly lines. Qminder takes care of that, by breaking down the queuing process into three simple steps.

Visitor sign-in

Customers sign in via an iPad, filling out all the necessary information. You can place the queue stand near the entrance or at key points in your store.

welcome
Virtual queue

Once signed in, your customers get free time to browse your store. They can easily check or get notified about their queue status in real time.

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Customer service

Once it’s their turn, your customers come to the reception desk. Giving your customers good service means they’ll come back for more.

Macbook

Get started now. Free 14 days trial.

No contract. Cancel any time.

Your business will love it even more

Click & collect pickups are an opportunity to delight visitors with a smooth delivery experience. Drive growth by providing outstanding order fulfillment and delivery options.

Minimize pickup confusion

Minimize pickup confusion

Smoothen waiting experience

Smoothen waiting experience

Increase customer loyalty

Increase customer loyalty

Reduce your workload

Reduce your workload

Improve staff efficiency

Click & collect queuing system allows your stockroom employees to prepare an order as soon as your customer enters the store and checks in.

Keep employees productive and fulfilled by providing them with accessible data and insights about each customer.

checkmarkTake the burden off your staff by making collection easy and stress-free

checkmarkLet your employees engage your customers every step of the way

checkmarkHelp your staff stay informed with timely notifications

Use data insights to drive profitable growth

For retail, less time waiting equals more time shopping. Drive profitable growth through great waiting line experience — while reducing your workload.

checkmarkBack up your decisions with relevant real-time reports and statistics

checkmarkUse visitor information to better understand who and why you are servicing

checkmarkAssess employee efficiency with performance data

Automate patient queuing

Get started now. Free 14 days trial.

No contract. Cancel any time.

Easy integration

With API integration, you can connect our system to a large number of other databases, greatly expanding both the quantity and quality of your data insights. Use a web-based queue management system to always stay on top of your data game.

Join the ranks of customer service champions

75%

Fewer walkaways

51%

Shorter wait times

97%

Decrease in customer complaints

Get started now. Free 14 days trial.

No contract. Cancel any time.