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OVERVIEW
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The waiting line queue management system

Manage lines & queues with the Qminder queuing system.

best queuing solution

Line/queue management done right

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Balance visitor volume and customer satisfaction

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Use service data metrics to improve performance

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Personalize and tailor customer experiences

Better experiences through service analytics

Line queue management on a new level

Qminder gives you suite of flexible tools to automate the process of managing lines and queues. Your customers enjoy the convenience of remote check-in, while your employees can focus on improving the quality of customer experiences.

Our goal is to make five minutes seem like 30 seconds. The customer doesn’t mind waiting and can browse through the store. Qminder helps create that environment.

George Frankie McAllister
Store Manager, Sprint Telecom

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Self-service check-in

A check-in flow with branching paths

Multilingual service interface

Making service faster and better with in-depth data

Line queue management with Qminder allows you to record, store and analyze all service interactions with customers. By observing trends, you can anticipate bottlenecks and turn them into opportunities for growth.

Qminder helps us identify potential bottlenecks in the ustomer service chain. We can now monitor and compare the results of our customer service representatives, and tackle swiftly all challenges that may occur.

Sten Senkel
Denmark Region Manager, Tavex Group

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Real-time service stats

Data at your fingertips

API integrations for every use case

Improved visitor satisfaction

Build a better rapport with your customers by engaging with them on a more personal level. Address them by their names and focus on the quality of every interaction.

The data we get from Qminder helps us improve on areas where we can to fully satisfy our customers. It has brought down the long wait times of our customers and also improved the service times of our employees.

Paul Jun A. Timtiman
Project Lead & IT Support Terminals, Odfjell Ship Management Phils., Inc.

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Personalize customer experiences

Identify learning opportunities

Adapt your customer service strategy

See Qminder in action

Line queue managemetn your business needs

Stay on top of your game by improving every aspect of your customer service.

Give visitors the means to self-check in

By allowing customers to self-check in, you put them in a place of control while reducing the workload of your customer-facing employees.

Flexible line queue management

Multilingual interface options

One-stop service dashboard

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Guide visitors with line queue signage

Give customers real-time updates about their queue progress, and show them which service area to proceed to next.

Grab attention with notifications

Guide customers to the right service desk

Address customers by their actual name

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Use SMS text messaging to communicate

Improve the line queue experience by sending timely updates with customers via SMS, and chatting with them to share relevant info.

Automate SMS text messaging

Set up service alerts and reminders

Stay in touch with customers at all times

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Use the service dashboard to manage experiences

Give customer-facing employees the tools to manage and improve customer service experiences.

Manage and serve customers on the go

Name-based line queue management

Monitor team and individual performance

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Optimize your business with service analytics

Measure team-based and individual performance, and adapt your service strategy accordingly.

Gather relevant performance and service data

Export service reports to Excel and Google Sheets

Identify opportunities for improvement

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Climb to new heights with Qminder

Easy to set up, ready to use in 5 minutes