The waiting line queue management system
Manage lines & queues with the Qminder queuing system.
Line/queue management done right
Balance visitor volume and customer satisfaction
Use service data metrics to improve performance
Personalize and tailor customer experiences
Better experiences through service analytics
Line queue management on a new level
Qminder gives you suite of flexible tools to automate the process of managing lines and queues. Your customers enjoy the convenience of remote check-in, while your employees can focus on improving the quality of customer experiences.
Our goal is to make five minutes seem like 30 seconds. The customer doesn’t mind waiting and can browse through the store. Qminder helps create that environment.
George Frankie McAllister
Store Manager, Sprint Telecom
Self-service check-in
A check-in flow with branching paths
Multilingual service interface
Making service faster and better with in-depth data
Line queue management with Qminder allows you to record, store and analyze all service interactions with customers. By observing trends, you can anticipate bottlenecks and turn them into opportunities for growth.
Qminder helps us identify potential bottlenecks in the ustomer service chain. We can now monitor and compare the results of our customer service representatives, and tackle swiftly all challenges that may occur.
Sten Senkel
Denmark Region Manager, Tavex Group
Real-time service stats
Data at your fingertips
API integrations for every use case
Improved visitor satisfaction
Build a better rapport with your customers by engaging with them on a more personal level. Address them by their names and focus on the quality of every interaction.
The data we get from Qminder helps us improve on areas where we can to fully satisfy our customers. It has brought down the long wait times of our customers and also improved the service times of our employees.
Paul Jun A. Timtiman
Project Lead & IT Support Terminals, Odfjell Ship Management Phils., Inc.
Personalize customer experiences
Identify learning opportunities
Adapt your customer service strategy
See Qminder in action
Line queue managemetn your business needs
Stay on top of your game by improving every aspect of your customer service.
Give visitors the means to self-check in
By allowing customers to self-check in, you put them in a place of control while reducing the workload of your customer-facing employees.
Flexible line queue management
Multilingual interface options
One-stop service dashboard
Guide visitors with line queue signage
Give customers real-time updates about their queue progress, and show them which service area to proceed to next.
Grab attention with notifications
Guide customers to the right service desk
Address customers by their actual name
Use SMS text messaging to communicate
Improve the line queue experience by sending timely updates with customers via SMS, and chatting with them to share relevant info.
Automate SMS text messaging
Set up service alerts and reminders
Stay in touch with customers at all times
Use the service dashboard to manage experiences
Give customer-facing employees the tools to manage and improve customer service experiences.
Manage and serve customers on the go
Name-based line queue management
Monitor team and individual performance
Optimize your business with service analytics
Measure team-based and individual performance, and adapt your service strategy accordingly.
Gather relevant performance and service data
Export service reports to Excel and Google Sheets
Identify opportunities for improvement
Climb to new heights with Qminder
Easy to set up, ready to use in 5 minutes