Customer service intelligence
Drive customer excellence through precise queue management analytics.
Base decisions on service intelligence insights
Get real-time data from service lines and locations
Gain valuable insights into customer behavior
Identify and eliminate service bottlenecks
Measure and improve your staff’s productivity
Reports to share with team and management
Better customer service, at lower costs
Boost operational efficiency
Gain a deeper understanding of how your locations and employees are performing. Keep an eye on rush hours, wait times, service irregularities and delays to troubleshoot customer service on the go.
Real-time overview of location performance metrics
Keep track of individual employee performance
Ups and downs in foot traffic and engagement
Empower the frontline employees
Equip your service staff to better prepare for customer visits. Plan out staff training and scheduling, and allocate the right service reps to the right service spot, at the right time.
Fine-tune service strategies with visitor data
Optimize staff allocation in real time
Service alerts to seamlessly react to issues
Gain valuable insights into customer behavior
Improve your daily service operations with precise, hard numbers. Get your performance data as granular or as broad as you like, and receive regular reports in time for business meetings.
Collect and compare service data across different locations
Get performance reports delivered to your inbox
Access the full history of interactions with each customer
Eliminate pain points
Identify the shortcomings of your service strategy to account for changes in foot traffic and behavior. Drive customer excellence, based on actionable insights updated in real time.
Pinpoint and predict service trends across multiple locations
Gather individual customer details for later use
Reduce walkaways and no-shows by identifying pain points
Executive analytics reports
Qminder gives you the tools to accurately measure and easily share the performance of your locations. Use key data to keep track of KPIs and see the results of business and service decisions.
Export performance reports to Excel and Google Sheets
Team and location-specific reports
API integration to feed the data into your CRM/BI system
See Qminder service analytics in action
“Qminder increases the overall performance of the front desk. When we pull up the statistics, we can see who’s checking in the most people, and who is actually doing what.”
“The data from Qminder helps us identify all the potential bottlenecks in the customer service chain. We can, on an on-going basis, monitor and compare the results of our customer service representatives, and tackle swiftly all challenges that may occur.”
“Qminder has been our saving grace when organizing queues, monitoring location and staff performance, and adjusting operations accordingly.”
“Qminder has increased visibility from a management level to ensure we are meeting key internal metrics for wait times by providing the data we need to manage staffing levels at our various locations based on patient volumes.”
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Easy to set up, ready to use in 5 minutes