Queue management dashboard
A simple yet powerful queue management tool for service clerks and location managers to enhance the customer experience.
Empower clerks with Qminder Dashboard
Offer personalized, name-based customer service
Get a powerful toolkit to deal with walk-ins
Prepare for each visit thanks to customer insights
Speed up the service flow
Boost your service location’s efficiency
All you need to service customers, right on your screen
Personalized customer service
Equipped with valuable customer insights, make a lasting first impression. Address visitors by name to build rapport with them and establish a genuine connection from the get-go.
Greet and address customers by name
Capture each customer’s details and reason for visit
Get customer insights to offer personalized service
Communicate and collaborate
Help your colleagues prepare for visits by exchanging crucial visitor information. Leave notes to share an important detail about individual customers, or take over the other service rep’s clients to speed up the service process.
Shareable notes and insights
Make use of each visitor’s history of prior interactions
Measure and compare each other’s performance
Flexible service flow
Pick and choose how to interact with each customer, on a case-by-case basis. Manage individual visitors in just a few clicks: assign to a new service rep, reorder the waitlist, or add to a different line.
Manage and service customers on the fly
Freely reassign visitors to specific lines or coworkers
Prioritize customers with urgent needs
Manage your location with ease
Optimize your service process
With service performance data at your disposal, figure out the most efficient way to serve your customers. Plan out the entire service process with branching flows to minimize wait times and maximize satisfaction.
Create multi-line service flows
Branching service paths for faster checkout
Service data to help you make management decisions
Real-time overview your location’s performance
Understand how to make the service experiences stand out through live data. Base your service decisions on vital metrics: the amount of customers, average wait time, service time, traffic trends, and more.
Keep track of your location even from a distance
Prevent customer service issues before they occur
Build your workflow around the service trends
Full onboarding in minutes
Qminder service dashboard is intuitive and can be set up in minutes. Mastering dashboard features requires next to no technical knowledge, and is accessible to employees of all backgrounds, ages, languages and levels of expertise.
Intuitive use that requires little to no training
A dedicated customer support manager
Free dedicated support from Qminder
See Qminder service dashboard in action
“Having over 650,000 driver partners requires a smart solution that helps ensure the best service at our centres. With Qminder for walk-ins, we are able to significantly optimise our driver partner operations.”
"It has allowed us to look at volumes, trends, wait times. This has helped us dramatically improve our processes."
“We can see who’s checking in the most people and who is actually doing what. We really like the analytics it’s giving us, and the overall performance of the front desk has been so much better.”
"Customers are now being serviced in an orderly and efficient manner. Customer expectations are set from the moment they wait in queue, and are satisfied with the service times being provided to them. Qminder has brought down the long wait times of our customers and also improved the service times of our employees.”
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Climb to new heights with Qminder
Easy to set up, ready to use in 5 minutes