Retail Queue Management System
Retailers across the world use Qminder to improve customer experience, increase revenue, and make data-driven decisions.
![Qminder customer check-in system](/resources/img/generated/resources/img/queuing-solution/retail/qminder-customer-check-in-system-800-7f7c5809a.png)
Decrease wait times up to
50%
Reduce no-shows up to
75%
Increase CSAT up to
97%
Eliminate physical queuing and improve the shopping experience.
In retail, less time waiting means more time for shopping.
See how Qminder can increase profitability through great waiting line experience — while reducing your workload.
![Customer check-in kiosk](/resources/img/generated/resources/img/queuing-solution/retail/customer-check-in-kiosk-2-470-3627d1e35.png)
Automate check-in
Save your customers time by letting them check in on their own. Either via an iPad in your lobby or remotely via your website or a QR code.
![Waiting room TV](/resources/img/generated/resources/img/queuing-solution/retail/waiting-room-tv-312-860a1c9ab.png)
Inform customers
Make waiting more pleasant by informing your customers when it’s their turn. Both on a waiting room TV and by automated SMS notifications.
![Customer queueing system](/resources/img/generated/resources/img/queuing-solution/retail/customer-queueing-system-385-4f9583216.png)
Serve customers
Take the customer management load off your employees and let them focus on personalizing the service.
Trusted by retailers of all sizes
Qminder is GDPR-, SOC 2 Type II & HIPAA‑compliant.
![de Bijenkorf logo](/resources/img/generated/resources/img/logos/bijenkorf-200-f901a737a.png)
![Tavex logo](/resources/img/generated/resources/img/logos/tavex-200-1a392984c.png)
![Sprint logo](/resources/img/generated/resources/img/logos/sprint-301-6e510eff4.png)
![Lancaster logo](/resources/img/generated/resources/img/logos/lancaster-168-e8e9b61c7.png)
Queue management benefits many types of retailers
![Retail queue management system](/resources/img/generated/resources/img/queuing-solution/retail/retail-queue-management-system-800-206cfe58b.png)
Serve more customers, keep your staff happy, and increase sales
For a detailed overview of the features, see our Pricing page.
![Customer check-in kiosk](/resources/img/generated/resources/img/queuing-solution/retail/customer-check-in-kiosk-800-5cbfa24b7.png)
Calm, informed customers
Turn your customer check-in kiosk digital
Provide self-check-in via iPad or web
Show information on waiting room TV
Inform customers about their turn via SMS
![Customer waiting list management](/resources/img/generated/resources/img/queuing-solution/retail/customer-waiting-list-management-800-40e07a6f7.png)
Less stress for staff
Seamlessly organize the waitlist
Label & prioritise visitors in queue
Move, forward and reassign visitors
Chat with customers via SMS
![Retail service intelligence](/resources/img/generated/resources/img/queuing-solution/retail/retail-service-intelligence-800-71ea3a7e5.png)
Data-driven management
Monitor popular requests and visit duration
Analyze peak days and hours
Plan staff schedule with confidence
Automate post-visit follow-up for feedback
Custom integrations, branding & much more
Integrate Qminder with other software and POS systems via Zapier or API.
Get custom branding for a seamless experience.
No installation fees
80+ million visitors served
GDPR-, SOC 2 Type II & HIPAA‑ready
10+ years of experience with the retail industry
Qminder transforms retail spaces without disrupting the customer flow or disturbing the visitors' peace.
![Harvest Cannabis](/resources/img/generated/resources/img/case-studies/harvest-cannabis/harvest-cannabis-store-800-6ef34f021.jpg)
Harvest Cannabis
Qminder has a ton of great features that employees and customers have both enjoyed. We appreciate the ease of looking at analytics.
![Lancaster shopping floor](/resources/img/generated/resources/img/queuing-solution/retail/lancaster-shopping-floor-800-0965863b9.png)
![Lancaster logo](/resources/img/generated/resources/img/logos/lancaster-168-e8e9b61c7.png)
Lancaster Archery
Lancaster Archery Supply understood that, to improve customer service, boost sales, and increase revenue, it needed a visitor management system.
![Takealot visitor waitlist](/resources/img/generated/resources/img/queuing-solution/retail/takealot-visitor-waitlist-800-72689f3ab.png)
Takealot.com
Learn how Takealot, one of the largest ecommerce retailers in Africa, uses Qminder to decrease wait times and improve visitor satisfaction.
Ready to improve the shopping experience?
Schedule a 45-minute call with our team to discuss the best customer check-in options for your facility.
Get started now. Free 14 days trial. No credit card required.
![Customer waitlist management system](/resources/img/generated/resources/img/queuing-solution/retail/harvest-cannabis-new-check-in-system-800-b5d09fa67.jpg)