Queue Management System for retail

A queue management solution for retail

Better customer experience, happier staff, increased revenue.

Easy to set up, ready to use in 5 minutes

Bringing customer service into the digital age
Bringing customer service into the digital age
Outstanding customer experience

Outstanding customer experience

Make visiting your physical store rewarding by accelerating checkout and creating engaging, fully-connected retail experiences.

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Gather data and feedback

Gather data and feedback

All the tools you need to service your customers, packed into an easy-to-use solution. Hassle-free installation and maintenance. No technical training needed.

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Your clients will love it
Your clients will love it

Qminder takes care of your on-site visitors and makes every customer interaction personal.

Shorter wait times

Shorter wait times

Personal touch

Personal touch

Streamlined customer experiences

Streamlined customer experiences

Easy to use

Easy to use

How does it work?
How does it work?

Qminder transforms retail spaces without disrupting the customer flow or disturbing the visitors' peace.

There are three steps in total.

Visitor sign-in

Customers sign in via an iPad, filling out all the necessary information. You can place the queue stand near the entrance or at key points in your store.

Virtual queue

Once signed in, your customers get free time to browse your store. They can easily check or get notified about their queue status in real time.

Customer service

Once it’s their turn, your customers come to the reception desk. Giving your customers good service means they’ll come back for more.

Your business will love it even more

For retail, less time waiting equals more time shopping. See how Qminder can increase profitability through great waiting line experience — while reducing your workload.

Multiply purchasing rates

Multiply purchasing rates

Drive impulse purchases

Drive impulse purchases

Reduce your workload

Reduce your workload

Increase customer loyalty

Increase customer loyalty

Increase staff performance

Take the visitor management load off your employees and let them focus on personalizing the service. Putting retail queuing on autopilot keeps your staff productive and fulfilled.

checkmarkRaise employee productivity by smoothing the process of customer arrivals.

checkmarkDiscover key areas of focus for improving labor employee performance.

checkmarkBalance the workload of your employees and improve their morale.

Automate patient queuing

Use data insights to drive profitable growth

Qminder lets you capture and analyze data that helps with tracking KPIs. Identify pain points of your customers to offer them a better, data-backed experience.

checkmarkDiscover current wait, idle and service times, and act upon hard numbers.

checkmarkMeasure how your customer experience strategy is performing.

checkmarkLearn the needs of your customers before they set foot in your store.

Use data insights

Easy integration

With API integration, you can connect our system to a large number of other databases, greatly expanding both quantity and quality of your business insights. Use web-based queue management system to always stay on top of your data game.

Join the ranks of customer service champions
75%

Fewer walkaways

51%

Shorter wait times

97%

Decrease in customer complaints

Trusted by the world’s fastest-growing businesses
Sprint Apple Premium Reseller Verizon AT&T Tavex Group Uber GeekHampton Lancaster Archery Supply de Bijenkorf
Serving millions of people every month

Having over 650,000 driver partners necessitates the need for a smart solution that helps us to ensure the best service at our centres. With Qminder we are able to significantly optimise our driver partner operations.

Qminder is an important part of the day to day process and an amazing tool to analyze traffic and CS rep load. Our waiting times were actually reduced by more than 50%.

Qminder helps us serve our drivers — the cornerstone of the Lyft community — in a human and personal way. Visitors to our Hubs feel welcome and attended to and leave happy, just as they deserve to be.

Our goal is to make five minutes seem like 30 seconds. Qminder helps create that environment.

Simple, straightforward, had the features that we were looking for initially but also, there’s no install, and didn’t have interference with our system.

After implementing Qminder, the sales representatives’ incentive to improve customer service has increased significantly. I find that an additional and remarkable bonus we obtained by choosing Qminder.

Qminder brought transparency and efficiency to our check-in process. With the new performance data, we are meeting key internal metrics and successfully manage staffing at several locations at once.

It’s been completely positive, to be honest. Everyone has been really happy with the service. All the staff know how to use it properly. Made everything so much more manageable for us.

Sumit Tuteja Supply product head Ola
Fred Rosal Business Strategist Apple Premium Reseller Guatemala
Dana Hooshmand Special Ops Manager Lyft
George Frankie McAllister Store Manager Sprint Telecom
Bryan Lords Business Analyst St. John Medical Center
Sten Senkel Denmark Region Manager Tavex Group
Mark Hylen Vice President Beacon Occupational Health and Safety Services
Gary Morgan CLR Supervisor Ravensbourne University London
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