iShop Guatemala: How to Reduce Wait Times by Half
iShop is the leading Apple Premium reseller in the Republic of Guatemala. The secret to their success? Simple, they care about customer experience.
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Queue Management System
Manage, serve and track your customers across multiple locations.
Service Intelligence
Track service data and measure staff performance.
Success Stories
See how other businesses in your industry are using Qminder.
Qminder API
Use it to integrate with other apps such as CRMs, support software, backend systems, or patient management apps.
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See how Qminder works while talking to one of our queue management experts.
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Contact-free customer experience, safe staff, increased revenue.
Easy to set up, ready to use in 5 minutes
Bringing customer service into the digital age
Make visiting your physical store unnecessary by allowing to check in through a webpage and communicating with SMS messages.
Learn moreAll the tools you need to service your customers, packed into an omnichannel solution. Hassle-free installation and maintenance. No technical training needed.
Learn moreYour clients will love it
Qminder takes care of your on-site visitors and makes every customer interaction personal.
Qminder transforms retail spaces without disrupting the customer flow or disturbing the visitors' peace.
There are three steps in total.
Customers sign in via an iPad, filling out all the necessary information. You can place the queue stand near the entrance or at key points in your store.
Once signed in, your customers get free time to browse your store. They can easily check or get notified about their queue status in real time.
Once it’s their turn, your customers come to the service desk. Giving your customers good service means they’ll come back for more.
Your business will love it even more
For retail, less time waiting equals more time shopping. See how Qminder can increase profitability through great waiting line experience — while reducing your workload.
Take the visitor management load off your employees and let them focus on personalizing the service. Putting retail queuing on autopilot helps you improve supply chain management.
Raise employee productivity by smoothing the process of customer arrivals.
Discover key areas of focus for improving store operations and performance.
Balance the workload of your employees and improve their morale.
With API integration, you can connect our system to a large number of other databases, greatly expanding both the quantity and quality of your data insights. Use a web-based queue management system to always stay on top of your data game.
Fewer walkaways
Shorter wait times
Decrease in customer complaints
iShop is the leading Apple Premium reseller in the Republic of Guatemala. The secret to their success? Simple, they care about customer experience.
Read more
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