queue management system for retail

Queue management system for retail

All the means to greet, inform and interact with your customers at stores, clinics, schools and more.

queue management system for retail success

Good queuing experience is the backbone of retail

9 out of 10 shoppers choose a store with shorter queues.
Wait-related issues lose a sale for 75% of retailers.

It’s time to give your queuing experience a makeover! With a retail queue management system, you’re making changes where it really matters — the waiting experience of your customers.

Customer Experience

The shopping experience makes a lasting impression. You don’t need crowd barriers to create a retail queuing experience your customers will want to come back for.

checkmark Learn the in-store behavior of your customers to better service them.

checkmark Ease customer journey and flow by cutting down on wait time.

checkmark Achieve positive word of mouth through greater service personalization.

Available for Apple iPad. Download Qminder sign-in solution on the App store.

app store
improve customer experience with retail qms

Revenue Opportunities

For retail, less time waiting equals more time shopping. Drive profitable growth through great waiting line experience — while reducing your workload.

checkmark Increase purchasing rates by speeding up customer throughput.

checkmark Drive impulse purchases by freeing up your customers’ wait time.

checkmark Improve business performance through an increase in customer loyalty.

Available for Apple TV. Download Qminder waiting list on the App store.

more revenue in retail

Staff Performance

Take the visitor management load off your employees and let them focus on personalizing the service. Putting retail queuing on autopilot keeps your staff productive and fulfilled.

checkmark Raise employee productivity by smoothing the process of customer arrivals.

checkmark Discover key areas of focus for improving labor employee performance.

checkmark Balance the workload of your employees and improve their morale.

Access via web browser of any computer, tablet or smartphone. Use where and when you need.

Improve retail staff performance

Data Insights

Take the busywork out of your customer experience strategy by capturing accurate retail queuing data. Convert real-time information into tangible results.

checkmark Discover current wait, idle and service times, and act upon hard numbers.

checkmark Measure how your customer experience strategy is performing.

checkmark Learn the needs of your customers before they set foot into your store.

gather retail service data

How Retail Queue Management Works

how retail queue management works

Visitor sign-in

Customers sign in via an iPad, filling out all the necessary information. You can place the queue stand near the entrance or at key points in your store.

Virtual queue

Once signed in, your customers get free time to browse your store. They can easily check or get notified about their status in a queue.

Customer service

Once it’s their turn, your customers come to the reception desk. Giving your customer good service means they’ll come back for more.

Want to Give It a Try? You’re in Good Company

“With Qminder the employee already knows the customer’s name and thus offers a much better client interaction.”

Chris Scott, Showroom Manager
Lancaster Archery Supply

Shelly Graham, Store Manager
Carrier Enterprise

"I cannot begin to tell you how amazing it is to have this data, and we have already been able to positively impact our business!"

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