A queue management solution for retail

Having over 650,000 driver partners necessitates the need for a smart solution that helps us to ensure the best service at our centres. With Qminder we are able to significantly optimise our driver partner operations.

Qminder is an important part of the day to day process and an amazing tool to analyze traffic and CS rep load. Our waiting times were actually reduced by more than 50%.

Qminder helps us serve our drivers — the cornerstone of the Lyft community — in a human and personal way. Visitors to our Hubs feel welcome and attended to and leave happy, just as they deserve to be.

Our goal is to make five minutes seem like 30 seconds. Qminder helps create that environment.

Qminder has helped us understand our customers better. It is a great tool to gather data and translate it into how we can improve our operations. I don't know how we even managed to survive without Qminder.

Simple, straightforward, had the features that we were looking for initially but also, there’s no install, and didn’t have interference with our system.

After implementing Qminder, the sales representatives’ incentive to improve customer service has increased significantly. I find that an additional and remarkable bonus we obtained by choosing Qminder.

Qminder brought transparency and efficiency to our check-in process. With the new performance data, we are meeting key internal metrics and successfully manage staffing at several locations at once.

It’s been completely positive, to be honest. Everyone has been really happy with the service. All the staff know how to use it properly. Made everything so much more manageable for us.