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Queue Management System

Manage, serve and track your customers across multiple locations.

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Track service data and measure staff performance.

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Use it to integrate with other apps such as CRMs, support software, backend systems, or patient management apps.

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A contact-free
queuing system for maximizing safety

Put customers and staff out of harm's way with planned visits, online check-in and SMS queuing.

Start 14-day free trial

Easy to get started, ready to use in minutes

social distancing in queues
social distancing in queues social distancing in queues social distancing in queues social distancing in queues social distancing in queues social distancing in queues social distancing in queues

Keep your locations safely open during COVID-19 quarantine

Safe visits, planned ahead

Let people see your peak hours and visitor capacity. Customers will make decisions on when to visit, based on concrete service data. Use queue management to avoid crowded waiting rooms from the first step.

Virtual visitor queuing

Help your customers practice social distancing, by giving them the means to self check in remotely. Let customers sign in by a call, online or by scanning a QR code and then wait from the safety of their homes or cars.

Connect from a safe distance

Send SMS messages to visitors with status updates. Share any changes or delays in service over the phone to prepare for service and minimize visit time.

Safe waiting experience

The best time to visit
Remote sign-in
Chat with customers
Scan COVID pass
Location visit
>Greet & serve
Location management
The best time to visit

The best time to visit

Customers check, in real time, the wait times and visitor capacity of your locations. This allows to avoid peak hours and reduce the burden on your staff.

Remote sign-in

Remote sign-in

Customers join a virtual queue, without the need to be physically present at the location.

Chat with customers

Chat with customers

Customers get status updates and other relevant information from service clerks via SMS messages.

Scan COVID-19 certificate

Scan COVID-19 certificate

Customers can scan their COVID-19 vaccine certificates, negative PCR test results or day pass results with a QR code, and join the virtual queue directly via a self-check-in kiosk.

Location visit

Location visit

Customers only visit the location once they’re called in. This eliminates the need for crowded lobbies and helps practice social distancing.

Greet & serve

Greet & serve

Customers receive service, according to the general safety guidelines.

Read suggestions in our blog.

Location management in crisis

Location management

Make crisis management decisions based on real-time data about your locations. Qminder data helps you manage workflow, reorganize waiting list and distribute work between staff.

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No contract. Cancel any time.

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Take a look at how our customer Lancaster Archery uses Qminder for social distance queuing

Contactless waiting line management for essential services

Hospitals, clinics and pharmacies

The healthcare industry bears the brunt of the impact from COVID-19. Hospitals need to juggle patient safety, critical care bed capacity and staff stress levels at the same time.

Helping optimize the patient flow while respecting the safety regulations is the way to combat this crisis.

checkmarkSimple, plug & play setup

checkmarkNo on-site maintenance required

checkmarkHIPAA-compliant data security

patient queue management

Grocery and retail stores

As people are preparing for the unexpected, so should be the retail sector. Getting rid of large crowds and unmanaged queues should be your top priority.

Capture visitor data to plan your workflow ahead and never be caught by surprise.

checkmarkMinimize the number of walk-ins

checkmarkOffer social distancing

checkmarkNotifications and reminders

retail safe queue management

Government offices

Even in an emergency situation, citizens want to solve their issues. It is critical to help them in as little time as possible, while preventing the further spread.

Getting rid of lobbies through virtual queuing de-clutters the waiting area, allowing to keep the safe distance needed.

checkmarkVirtual registrations

checkmarkSimple and intuitive interface

checkmarkEnhanced data security

government office queuing

Recommended reading about customer service in quarantine

safe queue management quarantine

Tips on Safe Queue Management During Quarantine

In light of the COVID-19 outbreak, here's how you can protect yourself and your visitors by adapting your queue management to the new circumstances.

Read more

coronavirus safety guidelines

COVID-19 Safety Guidelines: 7 Tips on Safe Queuing and Workplace Practices

COVID-19 has forced us to adopt remote working practices. What about queuing practices? Let's go over 7 tips to achieve customer and staff safety.

Read more

patient wait times

Reduce Patient Wait Times to Stop COVID-19 Spread

Waiting seems a natural part of visiting a hospital, but the COVID-19 breakout demands our attention to solving this problem, ASAP.

Read more

Get started now

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No contract. Cancel any time.

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