A contact-free queuing system for maximizing safety
Put customers and staff out of harm's way with planned visits, online check-in and SMS queuing.
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Keep your locations safely open during COVID-19 quarantine
Safe visits, planned ahead
Let people see your peak hours and visitor capacity. Customers will make decisions on when to visit, based on concrete service data. Use queue management to avoid crowded waiting rooms from the first step.
Virtual visitor queuing
Help your customers practice social distancing, by giving them the means to self check in remotely. Let customers sign in by a call, online or by scanning a QR code and then wait from the safety of their homes or cars.
Connect from a safe distance
Send SMS messages to visitors with status updates. Share any changes or delays in service over the phone to prepare for service and minimize visit time.
Safe waiting experience
The best time to visit
Customers check, in real time, the wait times and visitor capacity of your locations. This allows to avoid peak hours and reduce the burden on your staff.
Remote sign-in
Customers join a virtual queue, without the need to be physically present at the location.
Chat with customers
Customers get status updates and other relevant information from service clerks via SMS messages.
Scan COVID-19 certificate
Customers can scan their COVID-19 vaccine certificates, negative PCR test results or day pass results with a QR code, and join the virtual queue directly via a self-check-in kiosk.
Location visit
Customers only visit the location once they’re called in. This eliminates the need for crowded lobbies and helps practice social distancing.
Greet & serve
Customers receive service, according to the general safety guidelines.
Make crisis management decisions based on real-time data about your locations. Qminder data helps you manage workflow, reorganize waiting list and distribute work between staff.
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Take a look at how our customer Lancaster Archery uses Qminder for social distance queuing
Contactless waiting line management for essential services
Hospitals, clinics and pharmacies
The healthcare industry bears the brunt of the impact from COVID-19. Hospitals need to juggle patient safety, critical care bed capacity and staff stress levels at the same time.
Helping optimize the patient flow while respecting the safety regulations is the way to combat this crisis.
Simple, plug & play setup
No on-site maintenance required
HIPAA-compliant data security
Grocery and retail stores
As people are preparing for the unexpected, so should be the retail sector. Getting rid of large crowds and unmanaged queues should be your top priority.
Capture visitor data to plan your workflow ahead and never be caught by surprise.
Minimize the number of walk-ins
Offer social distancing
Notifications and reminders
Government offices
Even in an emergency situation, citizens want to solve their issues. It is critical to help them in as little time as possible, while preventing the further spread.
Getting rid of lobbies through virtual queuing de-clutters the waiting area, allowing to keep the safe distance needed.
Virtual registrations
Simple and intuitive interface
Enhanced data security
Recommended reading about customer service in quarantine
Simple, plug & play setup
