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Queue Management App

For managing
virtual queues and waitlists

Make queue management as effortless as opening the right app — on iPad, Apple TV, or any browser.

Queue Management App
Trusted by teams at

When demand is great, your queue management apps can be greater

Whether you’re serving dozens or thousands of visitors a day, Qminder queue management apps help you keep check-in smooth, wait times short, and service predictable.

Qminder virtual queue

Virtual queuing without confusion

Who’s next? How long’s the wait? Where do I go when called? With a queue management app, visitors always know their place in line and what to expect.
Configure service flows

Service flows on autopilot

Set up custom logic for complex, multi-step services. Auto-direct visitors when they check in via iPad sign-in app, so staff can focus on service, not admin.
Visitor website confirmation page provides appointments & waitlist updates to visitors

An intuitive and personal experience

Give visitors a seamless start with digital check-in, multilingual support, and clear updates. Their first impression? A professional, organized service.

Key solutions & features that deliver results

Check-in kiosk Customer Messaging Waiting Room TV Service dashboard Appointment scheduling

The results

We’ve powered over 1+ billion seamless service interactions for organizations like AT&T, Verizon, Uber, Apple, and many more.

Qminder decreases waiting times and reduces no-shows

How Queuing App Works

01.
Visitors join the queue

Learn more about queue management system
Customers can join the queue via Qminder visitor website interface

02.
Your clerks manage the flow

Staff can manage customer flow directly in Qminder
Service Intelligence

03.
Your managers stay in control

  • Track walk-ins, appointments, and wait times with real-time analytics

  • Understand people’s reasons for visiting, peak hours, and your no-show rate.

  • Monitor team performance and reward top service.

Learn more about service intelligence
Review appointment, walk-ins and noshow rate in Qminder analytics
Rating

222 reviews

The # 1 in-person service platform
Read customer stories Read the reviews
Take a closer look at what’s possible

For more insight on how a queue management app can upgrade your visitor experience, check out our North Kansas City Hospital case study.

See the queing app in action

Why choose Qminder?

We’ve boosted CSAT, operational efficiency, and key performance metrics for government agencies, healthcare providers, financial institutions, universities, and major retailers.

Get up and running in under a week – and see results from day one
Powered 1+ billion service interactions worldwide
Fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR
Fully customizable with seamless API integrations
Three flexible pricing plans with zero setup costs
Starter single plan Everything you need to digitize your queue management. $389 per month
  • Unlimited locations

  • Unlimited visitors

  • Unlimited service lines

  • 10 users

FAQ

A queue management app is software designed to help clerks manage visitor arrivals and service flow. 

Managing a traditional queue is simply a matter of making everyone stand in orderly lines for check-in and service. But now most queues are virtual, a new kind of system is needed – one that can give visitors the freedom to wander, notify them when it’s their turn and ensure everything from check-in through to service happens efficiently.

Visitors are not required to install any apps to interact with you. Depending on the setup you want, you may need an app for TV displays in waiting rooms and/or iPads for self-check-in kiosks. We will guide you through app installation and setup as needed.

Yes. With custom branding options (available on Premium plans), you can add your logo, colors, and messaging to the iPad sign-in app, visitor website, and waiting room TV app.

Absolutely. You can offer multilingual check-in on the iPad app and on the Visitor website, so visitors can interact in their preferred language. This helps you serve diverse communities with confidence.

Yes. With the visitor website and remote sign-in feature, visitors can join the queue before arriving, reducing on-site congestion and making service more predictable.

No. All you need is standard iPads for the sign-in app, Apple TVs for waiting room displays, and any modern browser for the service dashboard. There are no proprietary devices or complex installations required.

By automating check-in, queue updates, and visitor notifications, Qminder frees clerks from repetitive tasks. Staff spend less time managing lines and more time providing excellent service.

Qminder apps are designed to recover automatically once the connection is restored. In case of outages, staff can still manage queues manually to ensure continuity of service.

Minimal. The apps are designed to be intuitive and user-friendly. Qminder also provides training during onboarding to make sure staff feel confident from day one.

It typically takes a few days to complete, depending on the scale and specific requirements of your offices. 

Our apps for queue management have a straightforward deployment process, but to ensure a smooth transition we’ll provide full support during setup, including training for your teams based on your pricing package.

Qminder offers ongoing online support, including online chat and dedicated account managers. For Enterprise plans, Qminder provides various SLA tiers to meet corporate needs.

Absolutely. Qminder app is designed for easy scalability, allowing you to manage multiple departments and locations within a single platform. 

This enables you to access aggregated data of performance across the board, enabling you to compare locations and the success of different service flows, which you can review with our analytics .

No. Qminder digitizes and automates all processes. 

When visitors enter their data, it’s automatically recorded within Qminder.  Your staff can access a complete visitor history to help them personalize the service. 

Qminder service intelligence also provides real-time data and reports to aid managers and regional managers in decision-making.

Qminder is fully compliant with HIPAA , TX-RAMP, SOC 2 Type II, and GDPR, ensuring the highest data privacy and security standards.

Access controls are in place to limit who can view and manage data, and we conduct regular security audits to safeguard against potential threats.

Book a demo Get first in line to see how Qminder can make every appointment a better experience for your teams, visitors and bottom line.