Introducing Appointments: Now Scheduling the Future of Queuing

Every great service experience starts with one thing: clarity.

Visitors want to know what to expect. Teams want to plan their day. Managers want to make the most of their resources. And now, with Qminder Appointments - they can.

Appointments is the newest addition to Qminder’s platform. It brings the structure of scheduled visits into the same flow as walk-ins and remote sign-ins, creating a unified, flexible experience for both visitors and staff.

This isn’t a separate tool. It’s a natural extension of how your teams already work — now with more control, more predictability, and more time well spent.

A New Level of Convenience and Confidence

Walk-ins and remote sign-ins are great for flexibility. But sometimes, a little structure makes all the difference.

With Appointments, visitors can plan ahead, choose a time that fits their schedule, and arrive knowing they’re expected. That means less uncertainty and more confidence.

For teams, it means a more predictable day with better balance, less stress, and the ability to serve more people efficiently.

Built for Real Service Operations

Whether you’re managing a City Hall, a clinic, or a service desk that needs prep time before each case, Appointments helps you make each visit smoother and more efficient.

Let’s take a look:

• City Hall can now manage document renewals and planned visits directly in Qminder. No more manual scheduling or Excel sheets. Visitors self-schedule, check in like any other visitor, and become part of the same streamlined analytics and reporting.

• Clinics with existing third-party tools can now simplify their operations. Appointments lives in the same dashboard as walk-ins, meaning staff don’t need to juggle systems or manually reconcile priorities. Patients know where they stand, and everyone benefits from one seamless queue.

• Services requiring preparation (like consultations or paperwork reviews) can now collect visitor details in advance. Staff come prepared. Visits are shorter, sharper, and more productive.

What you can start using today

Appointments is already fully integrated and ready to support your team:

• A clean Calendar View in Qminder Dashboard

• Staff and service availability settings

• A public Visitor Website has support for self-booking

• Two-way calendar sync (Google/Outlook) for staff

• Full manual management (edit, cancel, reschedule, check-in) of appointments

• Automated text messaging for confirmations and reminders

No learning curve. No tool-switching. Just better service planning from day one.

Appointments + Walk-ins: Stronger Together

Adding Appointments doesn’t replace the walk-in flow; it enhances it.

You can run scheduled visits and walk-ins side by side, manage both in the same Dashboard, and let each visitor choose what works best for them. Everyone’s part of the same experience. Everyone’s part of the same data.

Your team gets more visibility. Your visitors get more choice. Your operations get smarter.

A Smarter, Smoother Way to Serve

Appointments is here to help you:

• Plan ahead

• Balance traffic

• Empower your team

• Deliver service that feels calm, capable, and considered

All without disrupting the flow you’ve built.

Because better service isn’t about doing more. It’s about doing it more meaningfully with the tools that make it easier.

Welcome to Appointments.

📖 Learn more how to set up Appointments →

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Appointments by Qminder

A new way to plan. A smarter way to serve.