Curbside pickup queue management system
Turn pickups into
fast, organized customer experiences
Make every order pickup smoother with a digital system that manages curbside and click-and-collect queues — from arrival to handoff.
Order Pickup Done Right
Customers expect fast, clear service when they arrive for their orders. But without a system, curbside pickup can become chaotic — orders pile up, staff juggle handoffs, and customers wait longer than they should.
No guessing, no congestion
Smooth handoffs for staff
A stress-free pickup experience
You’re eligible for a solution
Qminder is bringing retail queue management systems into all kinds of hospitality and retail organizations including Takealot and Harvest Cannabis .
Apple stores
B2b Retail
DIY shops
Barbershops
Wholesalers
Automotive dealers
Telcos
Built for fast, stress-free curbside pickup
Click & collect pickups are an opportunity to delight visitors with a smooth delivery experience. Drive growth by providing outstanding order fulfillment and delivery options.
Faster, more organized pickups
Curbside pickup works best when staff know exactly who has arrived and which order is next. Digital check-ins and real-time queue visibility remove manual coordination and guesswork, even during peak hours.
With a clear pickup flow, teams move faster and handoffs happen at the right moment — without customers waiting unnecessarily.
Eliminate confusion around arrivals and order status
Reduce pickup delays during busy periods
Help your staff stay informed with timely notifications
Keep staff focused on fulfillment, not coordination
Deliver a calm, predictable pickup experience
Customers receive clear updates about their place in line and pickup status. By removing uncertainty and idle waiting, curbside pickup feels controlled and stress-free — not rushed or chaotic.
Fast, transparent, and reliable pickups build trust. When customers know curbside will be easy and on time, they’re more likely to choose your brand again.
Let customers wait comfortably
Provide real-time updates on pickup status
Create a consistent, frustration-free experience
Use data insights to drive profitable growth
For retail, less time waiting equals more time shopping. Drive profitable growth through great waiting line experience — while reducing your workload.
Standardize pickup workflows across stores while maintaining local flexibility. Apply consistent rules, measure performance by location, and roll out improvements quickly across your network.
Back up your decisions with relevant real-time reports and statistics
Use visitor information to better understand who and why you are servicing
Assess employee efficiency with performance data
Explore how stores use Qminder to manage in-store traffic and deliver better customer experiences.
Why choose Qminder?
We’ve boosted CSAT, operational efficiency, and key performance metrics for government agencies, healthcare providers, financial institutions, universities, and major retailers.