Send what your customers need directly into their front-right pocket with two-way messaging.
Your visitor can feel like the only person on your team’s mind with a personalized two-way messaging experience.
No matter where your visitor is, you can let them know their position in the queue, if there are any delays, and allow them to pass the time wherever they wish.
Try our customer messaging for yourself with a free 14-day trial. Simply let us know you’re interested when you sign up and we'll grant access to the SMS feature for your account.
Your customers might have a thousand other things on their mind, but our multichannel messaging gets their attention and keeps everyone in the loop.
Only 19.2% of emails get opened ( DMA ).
90% of SMS are read within three minutes
( Mobilesquared )With our multi-channel messaging – including SMS, RCS, email, Whatsapp and more – your chance of getting a visitor’s attention can go above 90%.
Our SMS and customer messaging feature is embedded into the Qminder platform, so all exchanges and appointments become simpler, streamlined, and more satisfying for your customers and teams.
Track all communications in one place
Easily spot how to assist a customer ahead of time
See happier, more informed customers arriving
After beginning to use our messaging feature, one of our customers reported they were able to:
Serve more customers with fewer staff
Reduce waiting times
Shorten service times
For more insight on how we can upgrade your communication experience, check out our Okaloosa County Clerk of Court case study .
Our customer messaging and SMS notifications are integrated with our platform, so you benefit from all the usual perks of partnering with Qminder:
Send branded RCS messages with images
Let your customers send images of documents or ID
Available for all customers with an Apple or Android phone
Automated translations to break language barriers
Communicate with visitors in their preferred language
Reduce confusion for a diverse customer base
Qminder sends automated text messages based on a visitor’s activity — like check-in, wait status, or after their visit. Messages are fully customizable and sent from a local number, making communication feel personal and timely.
Nope. Qminder works entirely from your web browser. Your team can send and manage text messages straight from their computers — no extra phones, apps, or hardware required.
Yes! You’re in full control. You can write custom messages for different service stages — like when a visitor checks in, is next in line, or after their appointment ends. Personalize them with variables like the visitor’s name or team member’s name for a more human touch.
Absolutely. Set up automated messages for key moments — like estimated wait time or follow-ups after service — so your team can focus on helping people, not typing.
Yes. Team members can send individual messages on the fly — perfect for unique situations or quick clarifications.
You can send a thank-you message, a feedback request, or any follow-up you like. It’s a great way to close the loop and leave a lasting impression.
Definitely. Qminder is GDPR-compliant and takes data privacy seriously. Your visitor data is protected every step of the way.
Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, ensuring the highest data privacy and security standards.
Access controls are in place to limit who can view and manage data, and we conduct regular security audits to safeguard against potential threats.
Absolutely. Qminder is designed for easy scalability, allowing you to manage multiple departments and locations – all with their own check-in kiosks – within a single platform.
This enables you to access aggregated data of performance across the board, enabling you to compare locations and the success of different service flows, which you can review with our
analytics
.