Queues don’t have to be physical to be visible. Give people the visual they need to stay informed.
Our waiting room TV takes the confusion out of virtual queuing, so visitors arrive at their appointments on time without giving your clerks any bother.
Make the visitor experience sleek and consistent with custom designs showing your organization’s brand colours and logo.
Get a feel for the UI and UX of our waiting room TV – and see how it’ll make a difference for your visitors’ arrival.
Powerful tools lie behind our waiting room TV software, enabling you to interact with visitors in new ways and create a more efficient visitor experience.
Customisable logic keeps each virtual queue moving efficiently, even for multi-step services dispersed across different desks or rooms.
Clerks manage the automated experience via our intuitive service dashboard .
Every customer can have a visitor history that informs rich analytics and enables your teams to offer more personalized service.
Turn any Apple TV into a waitlist display with Qminder’s app, and set up as many as you need in any location.
No specialist hardware required.
Easily configure each wait room TV separately for each location.
Toggle or adjust names, which lines are visible, what’s visible on the visitor notification, and the logic for clearing tickets (e.g. after calling or after serving).
Our waiting room TV software plays a key role in enabling our customers to serve more visitors, reduce waiting times and create a better experience for visitors and service teams.
For more insight on how we can upgrade your customer experience, check out our City of Richland case study.
Our wait room TV is integrated with our platform, so you benefit from all the usual perks of partnering with Qminder:
Two-way customer messaging makes it easier to communicate delays or changes.
Give the option to leave a physical wait rooms altogether after checking-in.
Even without looking up from their phone, visitors can know when it’s their turn.
Configure each Wait Room TV to a local language
Every visitor can know where to go when it's their turn
Improve experience for non-English speaking visitors and clerks
Your display will show up to 21 customer names at a time currently waiting for service. This is limited to 18 if you opt for named service desks.
A circle on the right side of the screen will display a numerical figure representing any further customers waiting in line, so it’s clear how long the queue is.
You can customize your TV to display a desk or room number, a desk or room name, and a service line name.
When a visitor is notified it’s their turn, you can also choose to display an avatar picture of the team member waiting to serve them.
We only offer software, but you’ll find it easier and more affordable to source the hardware locally. Our wait room TV software supports Apple TV HD (4th generation) and Apple TV 4K devices. Our team is available to guide hardware selection.
For enterprise plans, we can work with trusted hardware providers for delivery and setup.
No. Qminder digitizes and automates all processes.
When visitors enter their data, it’s automatically recorded within Qminder. Your staff can access a complete visitor history to help them personalize the service.
Qminder’s analytics feature also provides real-time data and reports to aid managers and regional managers in decision-making.
Qminder is fully compliant with HIPAA , TX-RAMP, SOC 2 Type II, and GDPR, ensuring the highest data privacy and security standards.
Access controls are in place to limit who can view and manage data, and we conduct regular security audits to safeguard against potential threats.