Customer Service Intelligence
Real time customer
service insights & automation
See the big picture and the fine details. Qminder captures visitor data, surfaces insights, and automates actions to make every service interaction faster and more personal.
Design a new age of service
Turn every in-person interaction into measurable, actionable data that helps you serve better - now and in the future.
Visitor history at your fingertips
Live insights for staff and managers
Get the macro and the micro view
The results
We’ve powered over 1+ billion seamless service interactions for organizations like AT&T, Verizon, Uber, Apple, and many more.
For more insight on how Service Intelligence can upgrade your visitor experience, check out our City of Torrance case study.
Why choose Qminder?
We’ve boosted CSAT, operational efficiency, and key performance metrics for government agencies, healthcare providers, financial institutions, universities, and major retailers.
Unlimited locations
Unlimited visitors
Unlimited service lines
10 users
FAQs
Service Intelligence is a data- and automation-driven solution that captures customer data and offers insights. This can be used by managers who need strategic oversight as well as customer-facing staff who need to be able to personalize service and make it more efficient.
In many ways Service Intelligence tools are similar to the tools of a CRM - capturing customer service insights and providing them at the point of need for various team members. Service Intelligence is specially designed to help teams serve visitors in-person, often for situations where there are walk-ins, waitlists and complex service flows.
Visitors are not required to install any apps to interact with you. Depending on the setup you want, you may need an app for TV displays in waiting rooms and/or iPads for self-check-in kiosks. We will guide you through app installation and setup as needed.
Yes. You see live wait times, foot traffic, and service data as it happens, so managers and staff can adjust resources instantly.
Yes. Qminder aggregates data across all locations, letting you compare performance, identify trends, and optimize your operations at scale.
Managers can track individual clerk performance, spot bottlenecks, and coach staff based on real data. This helps improve training, scheduling, and overall service quality.
By capturing reasons for visit, expected volumes, and peak hours, you can plan staffing better, adjust queues dynamically, and send updates to visitors to spread arrivals.
Staff get actionable data to serve visitors faster. Managers see performance trends to improve training, scheduling, and resource allocation.
It typically takes a few days to complete, depending on the scale and specific requirements of your offices.
Our Service Intelligence tools have a straightforward deployment process, but to ensure a smooth transition we’ll provide full support during setup, including training for your teams based on your pricing package.
Qminder offers ongoing online support, including online chat and dedicated account managers. For Enterprise plans, Qminder provides various SLA tiers to meet corporate needs.
Absolutely. The system is designed for easy scalability, allowing you to manage multiple departments and locations within a single platform.
This enables you to access aggregated data of performance across the board, enabling you to compare locations and the success of different service flows, which you can review with our analytics .
No. Qminder digitizes and automates all processes.
When visitors enter their data, it’s automatically recorded within Qminder. Your staff can access a complete visitor history to help them personalize the service.
Qminder’s analytics feature also provides real-time data and reports to aid managers and regional managers in decision-making.
Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, ensuring the highest data privacy and security standards.
Access controls are in place to limit who can view and manage data, and we conduct regular security audits to safeguard against potential threats.