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Banking queue management system

Modern queuing
for modern banking

Deliver faster, more personalized service in every branch—without the chaos of crowded lobbies.

Try for free
Easily join waitlist or schedule an appointment via visitor website
Trusted by teams at

You know what you’re up against

Data analytics provide location performance data

Visibility is everything

With every part of your operation making strategic decisions based on real-time data, your queues and waitlists can’t afford to be a black box. Get statistics about your location and staff. Learn about reasons for visits, rush hours, and many more.
Manage queue virtually

Always know who is next in line

Your service teams need both an incentive to perform and the tools to do so, so they can see where needs are and bring down wait and service times. Give your employees a powerful dashboard for managing the queues and serving customers.
Ask for visit purpose screen in check-in kiosk

Finance has never been faster

Customers are trained to expect instant payments and real-time spending insights on their phone, so customer service can’t afford to be slow. Use an iPad self-check-in kiosk or QR code to welcome customers and speed up services.
The system was super easy to install and is very convenient to use. There is no hassle with wires nor paper, and no special training needed for our customer service team to start using Qminder.
Sten Senkel
CEO at Tavex

From chaos to clarity:
how Qminder helps

Check-in kiosk Waiting Room TV Customer Messaging Remote sign-in Analytics

You’re eligible for a solution

Qminder is bringing queue management systems into all kinds of banking and financial organizations including LHV Bank and Tavex Group .

  • Banks

  • Credit unions

  • Currency exchange

  • Accounting firms

  • Tax preparation offices

  • Brokerage firms

  • Mortgage companies

  • Saving and loan associations

  • Insurance companies

What you can make happen

Upgrade the waiting experience

Whether you’re wooing small business owners or mortgage applicants, you’ll have the competitive advantage in customer experience.

  • Give customers updates via customer messaging , so they can leave and get alerts when it’s time to return.

  • Identify bottlenecks, tighten handovers and reduce the wait time for everyone.

  • Enhance the pre-appointment experience, retain customers and get better feedback from visitors.

Explore queue management system
Notify customers when it's their turn

Digitize and automate your appointment scheduling

Give customers a reason to have confidence in your services from their very first interaction. 

  • Allow visitors to schedule appointments online on a dedicated site.

  • Make appointments more consistent and predictable, and make the results more visible.

  • Automatically prioritize appointments or walk-ins as needed, and take the load off your service teams.

Learn more about appointment scheduling
Schedule appointment

Give your team service intelligence tools

See the insights you need to create smarter service flows and analyse the results.

  • Capture key customer data during self-check-in and resurface it at the point of need..

  • Enable managers to evaluate visitor data, rush hours, and your no-show rate.

  • Offer clerks service insights in real-time so they can prepare ahead and reduce burnout.

Learn more about service intelligence
Qminder data analytics
See how Qminder supports modern banking needs

Find out how banks use Qminder to offer quicker service and a better experience at every branch.

Illustration - Waiting Experience
Page 1Created with Sketch.
Qminder app is a little addictive. It provides so much data, and makes it easy to jump in at a critical moment and help out a colleague in need.
Kristel Roostfeldt
Head of Client Services - LHV Bank

Take a closer look at what’s possible

For more insight on how our queue management system for the banking sector can upgrade your service provision and visitor experience, check out our case studies.

Read customer stories

Read more

Illustration - LHV

75%

no-show reduction

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Illustration - Customer Experience

50%

Wait time reduction

a plan catered for your team

Why choose Qminder?

We’ve boosted CSAT, operational efficiency, and key performance metrics for government agencies, healthcare providers, financial institutions, universities, and major retailers.

Get up and running in under a week – and see results from day one
Powered 1+ billion service interactions worldwide
Fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR
Fully customizable with seamless API integrations
Three flexible pricing plans with zero setup costs
Starter single plan Everything you need to digitize your queue management. $389 per month

  • Unlimited locations

  • Unlimited visitors

  • Unlimited service lines

  • 10 users

See pricing
Smarter in-person service starts here Qminder for front-line teams and back-office operations - designed to reduce walkouts, speed up service, and increase revenue per visit.