Queue management system

A queue management system is software designed to assist in and automate the virtual queue management process for clerks. This can involve optimizing the service flow, enabling visitors to join the queue remotely , and capturing visitor data to enable clerks to offer more personalized interactions and service.

Yes. Qminder supports both in one unified dashboard. Whether visitors walk in or book ahead, everything is managed seamlessly in a single interface.

Visitors can join the queue via iPad kiosk , QR code, or a visitor website link.

Notifications are delivered through TV displays , SMS , or direct on the visitor’s status page.

Yes. For the check-in kiosk you can configure services, questions, and conditional logic to collect the right data without slowing the line.

Yes. Remote sign-in via QR code or visitor website lets visitors join the queue ahead of time, skip crowded areas, and wait comfortably outside or in their car.

Using Service View, your team can:

• Call again

• Mark no-shows

• Return visitors to the queue

• Call next or finish serving - all with one click for smooth queue flow.

Yes. Qminder provides a Service Intelligence with live analytics metrics on queue length, wait times, rush hours, and visitor patterns, helping teams act faster and smarter.

Visitors are not required to install any apps to interact with you. Depending on the setup you want, you may need an app for TV displays in waiting rooms and/or iPads for self-check-in kiosks. We will guide you through app installation and setup as needed.

Absolutely. The system is web-based, hardware-light, and designed for quick deployment - ready in days, not months.

As your operation grows, Qminder scales too, across service lines or multiple locations.

It typically takes a few days to complete, depending on the scale and specific requirements of your offices. 

Our queue management software has a straightforward deployment process, but to ensure a smooth transition we’ll provide full support during setup, including training for your teams based on your pricing package.

Qminder offers ongoing online support, including online chat and dedicated account managers. For Enterprise plans, Qminder provides various SLA tiers to meet corporate needs.

Absolutely. The system is designed for easy scalability, allowing you to manage multiple departments and locations within a single platform. 

This enables you to access aggregated data of performance across the board, enabling you to compare locations and the success of different service flows, which you can review with our analytics .

No. Qminder digitizes and automates all processes. 

When visitors enter their data, it’s automatically recorded within Qminder.  Your staff can access a complete visitor history to help them personalize the service. 

Qminder’s analytics also provides real-time data and reports to aid managers and regional managers in decision-making.

Qminder is fully compliant with HIPAA , TX-RAMP, SOC 2 Type II, and GDPR, ensuring the highest data privacy and security standards.

Access controls are in place to limit who can view and manage data, and we conduct regular security audits to safeguard against potential threats.