Service Desk Ticket Queue Management
Manage help desk queue
for faster responses and happier users
Qminder helps reduce wait times, manage interruptive walk-ins, and drive customer satisfaction.
Take your walk-in support to the next level
Fast and personal service
Personalization starts at check-in. Create smart, tailored sign-in flows that adapt to every visitor’s needs. Ask the right questions, verify eligibility, and prepare visitors before they even reach the counter.
Every interaction feels faster and more personal. Branded kiosks, name-based greetings, and two-way messaging turn a routine visit into a seamless experience.
Offer efficient support, even during Monday rush hours, with improved service cycles.
Get a 360° view of your help desk performance with data
You can’t improve what you don’t measure. Leverage real-time tools and rich insights to amplify customer service agents and faster resolve the needs of customers.The data we get from Qminder helps us fully satisfy our customers, by bringing down long wait times and improving service times of our employees. It is a simple yet powerful queueing application.
Integrated with your tech stack
Your systems work better when they talk to each other. Qminder’s open API and ready-to-use integrations connect your data with the tools you already rely on — from scheduling and CRMs to reporting dashboards.
Automate data flow, eliminate manual updates, and keep every department aligned with accurate, real-time information.
Designed for fast, effortless, and more human support
Scalability
Enhanced data security
Dedicated support
Discover how help desks and service centers use Qminder to serve end-users faster, more fairly, and with less hassle.
Built for every kind of help desk
IT service desk
Working in an IT service desk is a balancing act between offering reactive support to walk-ins and addressing routine help requests and questions.
Remove clutter and clamp down on service disruptions. Speed up response times and help IT technicians close cases faster by allowing to track, line up and prioritize customer support tickets.
Scan for trends and emerging issues through the accurate view of the ticket history. Leverage custom reports to get as granular as you like: ticket categories, status, and level of priority.
HR help desk
Having to manage daily service requests — hiring, onboarding, recruitment open days, consultations, conflict resolutions, salary and benefits — wears corporate HR managers down.
Cut down on paperwork and focus on peoplework. Optimize the ticket management pipeline and gather visitor details to keep your teammates on the same page.
Onboarding center
Lengthy registration lines and slow support at onboarding HUBs get in the way of building a truly welcoming community space.
Treat your future partners as more than numbers in a queue. Give your agents the relevant customer context they need to provide faster, more personalized onboarding.
Why choose Qminder?
We’ve boosted CSAT, operational efficiency, and key performance metrics for government agencies, healthcare providers, financial institutions, universities, and major retailers.