how to solve queuing problem

11 Queue Strategy Tips, Explained in Fewer Than 140 Characters

Our increasingly digitized lifestyle and the gimme-gimme mindset that comes with it have taken their toll. People now lose focus after eight seconds — that’s one second fewer than the attention span of your average guppy!

Some find these stats questionable, but it’s hard not to experience the effects of receding attention span. Think back to all those article you’ve “read” or YouTube videos you skipped through.

In times like these, there are only two ways for a marketing fellow like myself: either switch to catering to goldfish (hey, nine seconds are still more than eight!), or make your content bite-sized and snackable.

Sadly, goldfish don’t speak English, so here you go: 11 queue strategy tips, explained in fewer than 140 characters. Perfect for the modern Twitter generation.

Let’s dive in!


Before I forget! (Yes, that eight-second thingy applies to me, too) Here’s a quick queue tip, free of charge: Take advantage of queue management technologies.

In fact, if you , you might as well not read the rest of this article. (Please do, though.)


1. Focus on front end. Even in queuing, first impressions matter

Focus on front end. Even in queuing, first impressions matter.

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how to solve queuing problem

2. Create self-service opportunities: your customers can handle it

Create self-service opportunities: your customers can handle it.

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how to solve queuing problem

3. Optimize your staffing according to visitor traffic

Optimize your staffing according to visitor traffic.

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how to solve queuing problem

4. Give customers something to do when waiting

Give customers something to do when waiting.

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how to solve queuing problem

5. Make impulse purchasing easy for your customers

Make impulse purchasing easy for your customers.

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how to solve queuing problem

6. Add digital signage, for better service status visibility

Add digital signage, for better service status visibility.

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how to solve queuing problem

7. Knowledge is power! Notify your customers about wait times

Knowledge is power! Notify your customers about wait times.

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how to solve queuing problem

8. Monitor and analyze the visitor traffic. These numbers will come in handy

Monitor and analyze the visitor traffic. These numbers will come in handy.

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how to solve queuing problem

9. For faster service, implement single-line queues

For faster service, implement single-line queues.

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how to solve queuing problem

10. Queuing is part of service. Get your customers started right away

Queuing is part of service. Get your customers started right away.

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how to solve queuing problem

11. Keep your customers free to roam about your store

Keep your customers free to roam about your store.

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how to solve queuing problem


Phew! That wasn’t so hard, was it? With these 11 handy queue strategy tips, you’ll be on top of your game any day of the week.

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