Customer Flow Management System
Enterprise appointment & queue management software
When service volumes are high and visitor journeys are complex, Qminder helps you manage the entire customer flow - from booking to arrival, service, and beyond.
Roll out a new standard for service
Enable service teams at every location to work with more agility, shorten wait times, and improve the customer experience from end to end.
Orchestrate the entire journey
See everything, everywhere
Empower your staff to do their best work
Key solutions & features that deliver results
Enterprise-grade scalability and control
Qminder is built for organizations with multiple sites, complex service flows, and strict compliance requirements.
Scalable to any size
Customizable workflows
White-glove onboarding
The results
Trusted by enterprises like AT&T, Verizon, Uber, Apple, and more - over 1+ billion service interactions powered.
Reduce no-shows up to 75%
Decrease wait times up to 50%
Increase CSAT up to 97%
236 reviews
From booking to analytics, Qminder helps you unify visitor flow across every site and department - no patchwork systems required.
Why choose Qminder?
Qminder gives you total control over visitor flow, team performance, and service outcomes - so you can scale with confidence and exceed KPIs.
FAQ
Enterprise queue management software is a platform that coordinates the entire visitor journey across multiple locations and service types. It handles everything from online booking and remote sign-in to in-location check-in, queue management, and visitor notifications.
With Qminder, all data is collected digitally, so managers can track wait times, service times, and no-show rates in real time, compare performance across sites, and make informed decisions about staffing and operations.
Yes - Qminder isn’t just a queue system. It unifies every stage of the visitor journey:
Before the visit: Appointment scheduling, remote sign-in, and automated reminders to prepare visitors.
During the visit: Self-check-in at kiosks, live queue updates on TV displays, and two-way messaging to keep visitors informed.
After the visit: Analytics on performance, no-shows, and team productivity, so you can continually optimize.
Very. You can define custom service flows, set up complex multi-step routing, add conditional kiosk questions, and configure notifications to match your policies.
For enterprises with unique needs, Qminder supports API integrations and custom development to ensure the system matches your internal processes without requiring manual workarounds.
Qminder was designed for scale. You can manage tens and hundreds of branches or departments from one dashboard, compare performance by location, and roll out new workflows instantly across your network.
Aggregated reporting lets you see organization-wide trends, while granular views help you spot underperforming locations or service lines.
Yes. Qminder has an open API and supports integrations with CRMs, ERPs, data warehouses, and reporting platforms. We also integrate with calendar systems (Google, Office 365, Outlook) to prevent overbooking, and with healthcare EMRs/EHRs (Epic, Cerner, etc.) for automatic patient data sync.
Enterprise customers receive white-glove onboarding. This includes:
Dedicated account manager
Configuration support for kiosks, dashboards, and workflows
Training sessions for clerks, managers, and admins
Testing and rollout planning across locations
Our goal is to ensure your teams are confident and operational from day one.
Most enterprise deployments are completed within a few days. If you have many locations or unique compliance requirements, we coordinate with your IT and hardware partners to ensure a smooth, phased rollout.
Qminder removes repetitive admin tasks like manually calling out names, tracking queues on paper, or updating spreadsheets. Clerks see all visitors and their service status at a glance and can message visitors directly.
Managers get real-time visibility into service demand, so they can adjust staffing dynamically. This results in less stress, faster service, and more satisfied employees.
Visitors spend less time waiting because they can check in remotely, receive SMS notifications, and move freely until their turn. Clear communication reduces frustration, and digital kiosks streamline intake so visitors arrive fully prepared.
Yes. In addition to Enterprise clients, Qminder is used by telecoms, government agencies, and healthcare organizations with thousands of daily visitors. The system is built to handle spikes in traffic, such as peak hours or seasonal surges, without performance issues.
Yes. Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR. All data is encrypted in transit and at rest. Access is role-based, so only authorized staff can view sensitive data. We also conduct regular security audits and offer Single Sign-On (SSO) for enterprise clients.
Absolutely. You can export data manually or connect Qminder to your BI tools (Tableau, Power BI, Looker) for automatic dashboards. This allows you to combine queue metrics with other organizational data for deeper insights.
Yes. You can offer multiple languages on check-in kiosks and messaging, ensuring accessibility for diverse visitor groups and compliance with public service language requirements.