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Patient check-in system An automated patient check-in system

Make the heart of your welcome process beat in good time.

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Qminder solutions for patient check-in
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Patients don’t need patience when check-in is this easy

No one should feel sick at the sight of a queue. Your patient check-in system will bring down the wait time and the check-in hassle.

Customers get automated message with SMS notifications
Your wait room just got much bigger
You can give patients the option to join a waitlist remotely and receive updates by text message, so they don’t have to stay fixed to a waiting room seat. Whether they sign in via phone, kiosk, or tablet, they’ll get real-time SMS updates and can wait comfortably from anywhere — not just the lobby.
Qminder tracks waiting and service times automatically
Take the pulse of the patient experience
Capture key patient data as they arrive and monitor wait and service times automatically. You can collect visit reasons and intake details upfront, track timing metrics in real time, and spot delays early — all to improve flow and make sure no one’s waiting longer than they should.
Qminder tracks your team’s performance
Keep your teams in good health
Free up your staff from repetitive tasks with automation and help them respond faster to changes in demand. Qminder routes patients to the right team members instantly and gives you real-time visibility into service volumes, so your staff can work smarter — and leave with fewer headaches at the end of the day.
Key solutions & features that deliver results
Check-in kiosk Service dashboard Customer Messaging Appointment scheduling Service intelligence
The results

We’ve powered over 1+ billion seamless service interactions for organizations like AT&T, Verizon, Uber, Apple, and many more.

Qminder decreases waiting times and reduces no-shows
Integrations Connect Qminder with what you already use

Integrate Qminder with your EMR, calendar, or custom tools, so patient check-in works seamlessly with your existing workflows.

Sync with your healthcare systems

Connect Qminder with leading EMR/EHR systems like Epic, Oracle Cerner, Meditech Allscripts, Altera and others. Pull in patient data, streamline intake, and ensure your teams have the right info at the right time - without extra effort or double entry.

Qminder integrates with various healthcare systems
Build your own workflows

Use Zapier or our open API to connect Qminder with your existing tools. Automate updates, trigger actions, or push visit data wherever it needs to go - no engineering team required. Flexibility for unique processes and creative teams.

You can use Zapier with Qminder
Avoid scheduling conflicts

Sync Qminder with Google, Office 365, Outlook, or Exchange calendars. With calendar integration, your team can better manage availability and prevent overbooking, ensuring appointment slots stay aligned with real schedules.

Qminder allows to sync your calendar
How it works
01.
Patients join the queue

• Visitor website gives people the power to book appointments online.
• Remote sign-in gives patients the power to check-in before they reach your location.
Check-in kiosk enables people to self check-in at the location, and receive next steps.

Serving and waiting list in Qminder Service dashboard
02.
Your clerks manage the flow

• Use the service dashboard to see service insights in real-time.
• Update visitors with two-way customer messaging to manage expectations.
• Display live queues on your wait room TV and auto-direct people where they need to go.

You can call visitor for service or assign to another team member from Qminder Service Dashboard
03.
Your managers stay on top of the bigger picture

• Use analytics to review appointments and walk-ins.
• Evaluate people’s reasons for visiting, rush hours, and your no-show rate.
• Manage team performance so you know who to train and who to reward.

Qminder automatically gathers all service data and generates various reports and graphs
Rating

236 reviews

The number 1 in-person service platform for healthcare

Read customer stories Read the reviews
Smarter service for every patient

See how Qminder improves your patient flow. Book a demo tailored to your care setting.

Healthcare success stories How Qminder helps healthcare

Read stories of how Qminder changed the industry and is now helping thousands of patients to get the care they need in a timely and easy manner.

Read customer stories
Illustration - St.John's hospital
Illustration - Beacon
a plan catered for your team Why choose Qminder?

We’ve boosted CSAT, operational efficiency, and key performance metrics for government agencies, healthcare providers, financial institutions, universities, and major retailers.

Get up and running in under a week – and see results from day one
Powered 1+ billion service interactions worldwide
Fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR
Fully customizable with seamless API integrations
Three flexible pricing plans with zero setup costs
Starter single plan Everything you need to digitize your queue management. $389 per month
  • Unlimited locations

  • Unlimited visitors

  • Unlimited service lines

  • 10 users

FAQ

A patient check-in system is a digital solution that allows healthcare providers to simplify how patients arrive and are welcomed. Qminder enables self check-in , remote sign-in, and automated data capture , helping clinics and hospitals improve efficiency, reduce waiting times, and create a smoother, more connected patient experience.

Yes. Qminder handles both walk-in traffic and scheduled appointments . Visitors can sign in remotely, join the queue on-site via kiosk, or pre-book appointments - making it easy to manage volume across different services and departments.

Visitors are not required to install any apps to interact with you.. Patients can check in or join the line through a simple browser link or on-site device .

For staff, certain app-based Qminder tools that are included in your chosen plan may be needed for queue displays on TV or iPad kiosks (if the setup requires them), but your onboarding manager will guide you through setup.

Setup typically takes just a few days. Depending on your size and requirements, we’ll provide:

  • Step-by-step setup support

  • Staff training sessions

Our team ensures you’re confident using Qminder from day one.

We offer hands-on onboarding and ongoing online support via chat. Enterprise plans include dedicated account managers and custom SLA options tailored to your organization’s needs.

Yes. Qminder is fully HIPAA, TX-RAMP, SOC 2 Type II, and GDPR compliant . We protect your data with:

  • Role-based access controls

  • Encryption in transit and at rest

  • Regular security audits

Qminder is built to play well with others — and we’re actively expanding our integration capabilities. You can already connect with:

  • Calendar tools like Google, Outlook, and Office 365

  • Workflow automation via Zapier

  • Custom tools through our open API

We’re also working on integrations with leading EMR/EHR systems like Epic, Oracle Cerner, Meditech , and more - so your patient check-in experience can work seamlessly with your existing workflows.

If you have specific tools or systems in mind, let’s talk - we’re happy to explore integration options together.

Absolutely. Qminder scales easily across multiple departments or sites . You get unified visibility and can:

  • Compare location performance

  • Review service flow across offices

  • Centralize analytics and decision-making

No manual entry needed. When a patient checks in - remotely or on-site - their data is:

  • Automatically logged in Qminder

  • Available to staff in real time

  • Used to personalize service and track flow

This frees your team from repetitive tasks and ensures smoother operations.

Qminder customers have seen measurable improvements:

  • 75% reduction in no-shows

  • 50% drop in average wait time

  • 97% CSAT scores

We help you deliver fast, flexible, and friendly service every time.

Yes. Qminder is designed to be flexible and customizable to support a wide range of service flows. From different intake needs by department to tailored check-in experiences, our system can adapt to how you work.

You can also explore workflow enhancements using tools like Zapier or our open API , depending on your needs and technical setup.

If you have a specific use case in mind, we’re happy to walk through it together and explore what’s possible.

Book a demo Get first in line to see how Qminder can make every appointment a better experience for your teams, visitors and bottom line.