Queue management software
For efficient, effortless
queuing experiences
Make every day look like a quieter day at the office, even at the busiest times.
Attention: the current queue time is… less than you’d expect
Reduce wait times and service times with queue management software – and bring visitor and team frustration to all time low.
Make complexity simple
Go beyond ‘next please’
No hour too busy
Keep Every Line Moving... Without the Chaos
Long waits, crowded lobbies, and manual check-ins slow down service and frustrate visitors. Qminder replaces uncertainty with clarity and helps organizations deliver faster, more predictable service while giving customers control over their time.
Faster check-ins with self-service that works
Give visitors the freedom to check in on their terms—while reducing pressure on your front desk.
Let customers sign in remotely before they arrive, so they skip unnecessary lines.
Offer self-service check-in kiosks and visitor website for quick, intuitive on-site check-in.
Automatically route visitors to the right service or department.
Reduce wait times and eliminate lobby congestion during peak hours.
Self-service features improve operational efficiency while giving customers more autonomy over their visit.
Configurable service flows for every operation
No two service environments are the same. Qminder lets you design service flows that match how your business actually runs.
Configure custom service paths for walk-ins, appointments, and priority visitors.
Route customers based on service type, reason for visit, or availability.
Adapt workflows for healthcare, government, education, or enterprise environments.
Reassign visitors in real time to prevent bottlenecks and balance workloads.
Flexible service flow configuration keeps queues moving—even as demand changes.
A central command center for every queue
Empower staff with a single, real-time view of customers, queues, and service progress.
See all visitors—walk-ins, appointments, and remote check-ins—in one dashboard.
Access visitor history to deliver more personalized service.
Monitor queue lengths and wait times across departments or locations.
Keep teams aligned with live status updates and shared visibility.
Better visibility leads to faster decisions, smoother handoffs, and higher staff productivity.
Better visitor experience - personalized and predictable
A great visitor experience feels personal—and waiting feels shorter when visitors know what to expect. Qminder gives teams the context and real-time communication tools to deliver both.
Instantly recognize returning visitors and understand their service history.
Capture visit reasons upfront so staff are prepared before the interaction begins.
Send SMS notifications when it’s almost their turn.
Share accurate wait times and real-time queue status updates.
Reduce repetitive questions and unnecessary delays with proactive communication.
By combining visitor context with real-time updates, Qminder removes uncertainty, shortens perceived wait times, and creates calmer, more human service experiences—even during peak hours.
Actionable analytics that drive better decisions
Turn queue data into insights that help your teams perform better every day.
Track wait times, service durations, and queue performance in real time.
Identify peak hours and staffing gaps with service performance analytics.
Optimize schedules and resource allocation using data—not guesswork.
Measure service efficiency across teams, departments, or locations.
Data-driven insights help organizations continuously improve service delivery.
Secure, compliant, and built for trust
Queue data often includes sensitive information. Qminder is built with security and compliance at its core.
Supports GDPR , HIPAA , and SOC 2 Type II requirements.
Protects visitor data with enterprise-grade security controls.
Ideal for regulated industries like healthcare, government, and education.
Your data stays secure, so your team can focus on delivering great service.
Integrates with the tools you already use
Qminder fits seamlessly into your existing tech stack.
Use the Qminder API to connect backend systems and analytics platforms.
Integrates with Customer Relationship Management (CRM) systems to enrich visitor context.
Enable multi-channel customer service across digital and physical touchpoints.
Ensure smooth data flow between queue management and business tools.
Flexible integrations make it easy to scale while keeping systems in sync.
Built to scale as your service grows
Whether you manage one location or hundreds, Qminder grows with you.
Support multiple locations, departments, and service types.
Maintain consistent service quality as volume increases.
Roll out changes quickly without complex reconfiguration.
The results
We’ve powered over 1+ billion seamless service interactions for organizations like AT&T, Verizon, Uber, Apple, and many more.
236 reviews
For more insight on how a queue management system can upgrade your visitor experience, check out our Montgomery Water Works and Sanitary Sewer Board case study.
Why choose Qminder?
We’ve boosted CSAT, operational efficiency, and key performance metrics for government agencies, healthcare providers, financial institutions, universities, and major retailers.
FAQ
A queue management system helps businesses manage different types of service requests, such as walk-ins, appointments, and scheduled visits, in one unified system.
With Qminder, teams can handle all visitor types through a single interface, route customers to the right service, and keep queues organized in real time. This ensures a smooth experience for both customers and staff, regardless of how visitors arrive.
Qminder offers flexible check-in options, including self-service or staff-assisted check-in, and virtual queuing before arrival.
Visitors can join the queue via iPad kiosk , QR code, or a visitor website link in advance.
Visitor can check their wait time and queue status through TV displays , SMS , or direct on the visitor’s website page.
These options reduce physical lines, prevent overcrowding, and give customers more freedom while they wait.
Yes. For the check-in kiosk you can configure services, questions, and conditional logic to collect the right data without slowing the line.
Yes. Remote sign-in via QR code or visitor website lets visitors join the queue ahead of time, skip crowded areas, and wait comfortably outside or in their car.
Yes. Qminder provides real-time service dashboards and analytics that help staff manage service flow more effectively. Teams can monitor wait times, queue length, and staff performance as it happens, allowing them to adjust resources, identify bottlenecks, and keep service running smoothly throughout the day.
Visitors are not required to install any apps to interact with you. Depending on the setup you want, you may need an app for TV displays in waiting rooms and/or iPads for self-check-in kiosks. We will guide you through app installation and setup as needed.
Absolutely. The system is web-based, hardware-light, and designed for quick deployment - ready in days, not months.
As your operation grows, Qminder scales too, across service lines or multiple locations.
It typically takes a few days to complete, depending on the scale and specific requirements of your offices.
Our queue management software has a straightforward deployment process, but to ensure a smooth transition we’ll provide full support during setup, including training for your teams based on your pricing package.
Qminder offers ongoing online support, including online chat and dedicated account managers. For Enterprise plans, Qminder provides various SLA tiers to meet corporate needs.
Absolutely. The system is designed for easy scalability, allowing you to manage multiple departments and locations within a single platform.
This enables you to access aggregated data of performance across the board, enabling you to compare locations and the success of different service flows, which you can review with our analytics .
No. Qminder digitizes and automates all processes.
When visitors enter their data, it’s automatically recorded within Qminder. Your staff can access a complete visitor history to help them personalize the service.
Qminder’s analytics also provides real-time data and reports to aid managers and regional managers in decision-making.
Qminder is fully compliant with HIPAA , TX-RAMP, SOC 2 Type II, and GDPR, ensuring the highest data privacy and security standards.
Access controls are in place to limit who can view and manage data, and we conduct regular security audits to safeguard against potential threats.
Qminder is used by organizations that manage in-person customer visits and want to reduce wait times while improving service efficiency. It’s especially popular in industries where customer flow and experience matter most, including:
Healthcare – clinics, hospitals, testing centers, and vaccination sites
Retail & banking – stores, branches, and service desks with walk-in traffic
Government & public sector – city offices, DMVs, immigration services, and public agencies
Telecom & utilities – service centers handling appointments and walk-ins
If your business serves customers face-to-face and needs better visibility into wait times, staff performance, or visitor flow, Qminder is a strong fit.
Qminder is built to perform reliably during busy periods. It uses real-time service flow tools to help teams stay in control when demand spikes. Key capabilities include:
Flexible service flow configuration that allows businesses to define services, routes, and priorities based on visitor needs
Live dashboards that show current wait times, queue length, and service speed
Automated notifications that keep customers informed without crowding waiting areas
Service flow analytics to identify bottlenecks and improve future peak-time planning
Yes. Qminder is designed to work alongside the tools businesses already use. It supports integrations with:
CRM systems for linking visitor data to customer profiles
Analytics platforms for deeper reporting and performance tracking
Internal systems and APIs for custom workflows and automation
Qminder offers three main pricing plans: Business, Premium, and Enterprise, so organizations can choose the level of functionality and support that best fits their needs.
Business Plan: Core queue management, visitor notifications, and analytics for growing teams that need efficient day-to-day operations.
Premium Plan: Advanced customization, security, and integrations for organizations that want greater control and scalability.
Enterprise Plan: A fully tailored solution with unlimited scale, custom integrations, and enterprise-grade security and support.
Qminder improves customer experience by making wait times clear and predictable. Customers can wait remotely and receive notifications instead of standing in line. This reduces frustration and overcrowding in waiting areas. As a result, visits feel smoother, faster, and more organized.