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Visitor Management System

Faster check-ins,
shorter waits, happier visitors

Keep queues moving and staff focused, even on the busiest days - with a system built to manage the flow for you.

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Qminder visitor management system
Trusted by teams at

What do your visitors see when they arrive?

A crowded lobby and hurried staff? Or a calm, welcoming experience from the moment they walk in?

Qminder ensures it’s the latter.

Qminder offers self sign-in options

Cut paperwork, boost personal service

Offer self check-in options so your front desk can spend less time on admin and more time on meaningful interactions.
See visitor history in Qminder

Know your visitors, serve them better

Access visitor history to personalize service, forward info to teams, and direct people to the right staff member instantly.
Send real-time updates and personalized messages to visitors

Keep visitors informed and prepared

Send real-time updates and personalized messages straight to their phone - so they arrive ready, not rushed.

Key solutions & features that deliver results

Check-in kiosk Customer Messaging Waiting Room TV Service dashboard Analytics

The results

Trusted by AT&T, Verizon, Uber, Apple, and thousands more to deliver over 1 billion seamless service interactions.

  • Reduce no-shows up to 75%

  • Decrease wait times up to 50%

  • Increase CSAT up to 97%

Qminder decreases waiting times and reduces no-shows

How
Visitor Management System Works

01.
Visitors join the queue

Learn more about queue management system
Customers can join the queue via Qminder visitor website interface

02.
Your clerks manage the flow

Staff can manage customer flow directly in Qminder

03.
Your managers stay on top of the bigger picture

  • Analytics to track appointments, walk-ins, and peak times.

  • Review reasons for visits, no-show rates, and visitor patterns.

  • Evaluate team performance to improve training and reward top service.

Learn more about service intelligence
Review appointment, walk-ins and noshow rate in Qminder analytics
Rating

222 reviews

The # 1 in-person service platform
Read customer stories Read the reviews
Take a closer look at what’s possible

See how organizations use Qminder to transform visitor experience.

See the impact

Why choose Qminder?

We’ve boosted CSAT, operational efficiency, and key performance metrics for government agencies, healthcare providers, financial institutions, universities, and major retailers.

Get up and running in under a week – and see results from day one
Powered 1+ billion service interactions worldwide
Fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR
Fully customizable with seamless API integrations
Three flexible pricing plans with zero setup costs
Starter single plan Everything you need to digitize your queue management. $389 per month
  • Unlimited locations

  • Unlimited visitors

  • Unlimited service lines

  • 10 users

FAQ

A visitor management system is software that manages bookings, check-ins, and arrivals. It automates admin tasks while giving visitors the info they need for a smooth, stress-free visit.

A visitor management system costs the price of the software plus any additional hardware required, such as iPads or visitor displays. In Qminder’s case, the software is available in a tiered subscription model, so you only pay for the elements of the system you need. For more info, see the Qminder pricing page .

Yes. With digital visitor logs and real-time tracking, Qminder helps you monitor visitor flow and improve safety.

Healthcare, government, retail, telecom, finance, logistics and education - any place where people wait and service matters.

Yes. We offer seamless API integrations to connect visitor data with CRMs, analytics, and other platforms.

Visitors are not required to install any apps to interact with you. Depending on the setup you want, you may need a Qminder visitor management system app for TV displays in waiting rooms and/or iPads for self-check-in kiosks. We will guide you through app installation and setup as needed.

It typically takes a few days to complete, depending on the scale and specific requirements of your offices. 

Qminder’s digital visitor management system has a straightforward deployment process, but to ensure a smooth transition we’ll provide full support during setup, including training for your teams based on your pricing package.

Yes, Qminder offers multilingual support on our iPad check-in kiosks , so you can serve diverse communities more effectively. You can add multiple languages to the check-in process to ensure customers can access services in their preferred language.

Qminder offers ongoing online support, including online chat and dedicated account managers. For Enterprise plans, Qminder provides various SLA tiers to meet corporate needs.

Absolutely. Our visitor management system features are designed for easy scalability, allowing you to manage multiple departments and locations within a single platform. 

This enables you to access aggregated data of performance across the board, enabling you to compare locations and the success of different service flows, which you can review with our analytics .

No. Qminder digitizes and automates all processes. 

When visitors enter their data, it’s automatically recorded within Qminder.  Your staff can access a complete visitor history to help them personalize the service. 

Qminder’s analytics feature also provides real-time data and reports to aid managers and regional managers in decision-making.

Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, ensuring the highest data privacy and security standards.

Access controls are in place to limit who can view and manage data, and we conduct regular security audits to safeguard against potential threats. 

Book a demo Get first in line to see how Qminder can make every appointment a better experience for your teams, visitors and bottom line.