customer service personality test

Which Superhero Are You? A Customer Service Personality Test

Not all superheroes fight intergalactic crimes and wear their underpants on the outside. Some of the biggest heroes out there are those who simply do their work — unflinchingly, without complaining, every working day.

Are you one of these retail superheroes who save customers from the tedium and swoop in to delightful service action? Then maybe this article is about you, too.

Can you guess which customer service superhero you are?

NB: All original characters and likenesses thereof belong to DC Comics and Warner Bros. Their use in this article serves informational and entertainment purposes only.

Superclerk

pleasant customer service

“Up, up and away!”

You may look like an ordinary Clerk Kent, but should the trouble await, you leap straight into action as… the Superclerk!

They say all men are boys at heart. But you? You’re a boy scout — almost literally. It’s like you want to get a badge for being the biggest people-pleaser in the room.

And speaking of hearts… Don’t let any anatomy teacher tell you otherwise, heart is your biggest muscle. Wherever you go, you leave joy and smiles all around you.

What’s your kryptonite?

Not every customer wants to be coddled, you know. It’s good to greet all people with open arms, but you don’t always have to embrace them in a friendly bear hug.

The Clerk Knight

prepare customer staff

“It’s not who I am underneath, but what I do that defines me.”

They say preparation is half the battle won, but you prepare so much, your “winning” gauge is at 70% at all times. Your utility belt holds more gadgets than an entire Apple engineering department.

You are a creature of the night. Let other clerks enjoy sunshine and merry laughs. If you were even capable of enjoying anything, it’d be solitude.

You take immense pride in your work. And who wouldn’t, in your shoes? You tear through your tasks like they’re made our of styrofoam.

What’s your kryptonite?

Relying on yourself can only get you so far. Having Robin around to help you out is a nice start, but consider engaging with your colleagues more.

Wonder Worker

customer service employee

“Change their minds and change their world.”

For other people, a dictionary may start with “aardvark”. For you, it starts with “precision” and ends with “punctuality”.

When it comes to work, you’re ferocious. You’re fighting your battles tirelessly and without complaining, like a true Amazonian warrior. You don’t rely on others to remind you of your tasks, because true discipline comes from within.

And no one’s better than you at fishing out customers’ honest opinions. It’s like you’ve gotten your hands on the lasso of truth or something.

What’s your kryptonite?

And we thought the Clerk Knight was serious! Try to loosen up a bit, you don’t need to prove anything to anyone. Your colleagues already know your worth.

fast customer service

“Life is locomotion. If you’re not moving, you’re not living.”

If people were vehicles, you’d be a sports car with your engine always kicked into high gear. Sometimes it even feels like you’re breathing nitrous oxide instead of oxygen.

One second you’re here, talking to a client. The next second, you’re in a warehouse, moving goods around and preparing them for delivery. Fast and Furios, anyone?

They say a shark needs to be constantly moving to stay alive. If that’s true, you must be half-shark on your mother’s side.

What’s your kryptonite?

No matter how much you want it, you can’t be in two places at the same time. Sometimes you’ve got to compromise. It’s better to do one task well than do a hundred poorly.

Web Surfer

good customer experience

“I’ve worked hard to earn the respect and trust of every living creature beneath the waves.”

You never have much trouble keeping your head above water, even when your colleagues are overwhelmed with tasks. You glide — nay, scuba-dive — through work, your body barely feeling pressure.

You may not be as paranoid as the Clerk Knight when it comes to preparation, but you aren’t afraid to ask others for help. The whole point of surfing the internet is to connect with people!

Maybe it’s this empathy that makes you able to communicate with every customer, even big fish. Especially big fish. It’s like you’ve learned the ancient Atlantean language and became a whale whisperer.

What’s your kryptonite?

People may underestimate you. Don’t let their false assumptions discourage you — you’ve got bigger fish to fry.

Machine Man

customer service data

“My body may have its limitations, but when I put my mind to it, there’s nothing I can’t do.”

You see the world through kaleidoscope of numbers. There’s a Matrix-like cascade of characters at all times on your screen.

How many clients you get a day? How much revenue you get for every successful referral? You can count this faster than your colleagues can open a calculator app.

You’ve got the latest technology news in your feed, and your fingers are kept firmly on the pulse of the industry. Staying one step ahead of the curve? Pfft, try ten steps!

What’s your kryptonite?

Data isn’t everything, and real life isn’t math — sometimes 1 + 1 equals more than two. You’re not a machine, so learn to stay in touch with your human side.

Green Laborer

creative customer service

“In brightest day, in blackest night…”

You may be green, but what you lack in experience, you make up for with your creativity. Thinking outside of the box is like an addiction to you — your imagination gives you the kicks.

Plans may work for your colleagues, but you usually feel constrained by them. You’re much more effective when you’re acting on the fly, no strings attached.

You can be logical and analytical when the situation calls for it, but you trust your gut feeling more than anything else.

What’s your kryptonite?

While creative thinking at work should be encouraged, you’re prone to be caught up in the moment. Don’t let your ideas govern how you work — feel free to discard them.


In comics, superheroes usually keep their personality secret. But hey, we’re not in comic books, so feel free to share your customer service superhero persona with your friends and family!

Anyway, you’re probably waiting for your personal superhero distress signal to go off, so see you soon! Same Bat-time, same Bat-channel.

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