Qminder’s List of Subprocessors
What is a Subprocessor?
In order to provide our Services, Qminder engages the Subprocessors listed in the tables below. A Subprocessor is a third-party engaged by Qminder Limited, and its applicable Affiliates, to process Customer Personal Data.
List of Third-Party Subprocessors
Below is the list of Subprocessors and how we use their services.
Infrastructure
We use these Subprocessors for hosting and running our Services. These are third parties that store and process your data within our Service.
| Subprocessor | Purpose of Processing | Location |
|---|---|---|
| AWS | Hosting and storage systems provider | Ireland and USA |
Platform
We use these Subprocessors to help us manage and provide the Service.
| Subprocessor | Purpose of Processing | Location |
|---|---|---|
| Twilio | Text messaging (SMS) | USA |
| Sendgrid | Email delivery service | USA |
| DataDog | Infrastructure monitoring | USA |
| Stripe | Payments | USA |
| Hotjar | Analytics | Malta |
Customer and Support Services
We use these Subprocessors to offer direct support services to you and your team. They are primarily used for communications between Customers and our support teams.
| Subprocessor | Purpose of Processing | Location |
|---|---|---|
| Intercom | Support services | USA |
| Hubspot | Support services | USA |
Business Operations
We use these Subprocessors to manage our business and continue providing you services
| Subprocessor | Purpose of Processing | Location |
|---|---|---|
| Fivetran | Data pipeline for connecting systems to our data warehouse | USA |
| Data analytics | USA |