A good wireless system can provide an easier way to manage your waiting lines with more flexibility in cost efficient way. It should also be integrated into your daily activities seamlessly.
When selecting a queue management system you should consider both your current needs and possibilities for down the line, let's say in 2 or more years. Terms like cloud based, wireless or server can be daunting but understanding what you need benefits you in long term.
In this post, we take a closer look at wireless queue management system pro’s and con’s. Lets take a look at couple of questions that will help you decide if wireless system is more suitable for you.
What do you want to accomplish?
If you are simply looking to manage waiting lines in your location, a simple number ticketing machine would suffice.
If you are also interested in understanding your clients more to provide better service and increase bottom line, read on.
Queue management system can give you valuable information about your visitors. You can use that knowledge to better understand how to improve your current service design.
Some of the information you can get is:
- how many visitors walk in,
- how long do visitors spend time in your location,
- what service are they interested in.
Combining this and other data with your operational insights lets you know how to increase your bottom line. The good news is that the more you use your waiting line software the more accurate data you have about your location.
Now, the question is where to keep all the information it and how to use it?
Your main choices are between maintaining your own server or in other words premise system and going wireless and cloud based.
Choosing to have your own server forces you to maintain that premise system, incl setting it up and running, and allocating additional resources for maintenance. As time goes on, you need to take care of updating the software and manage security related issues.
Wireless queue management system that is also cloud based holds or your data in the service provider servers. For you this means that the provider is responsible for successfully managing the premise systems and you don’t need to worry about it.
Are you already using a computer, tablet or smartphone?
Wireless based systems may allow you to use your existing computers and other devices, giving you the flexibly to design your own process of how to work.
It also means that in setting up customer facing sign-in and notification devices you don’t need to worry about connecting them to main computer or server.
Additionally different devices that are connected with queue management systems (i.e. sign-in device and clerk’s dashboard) don’t need to be connected to each other with lines.
This has an important side-effect for a location that is constantly evolving with customer wishes. Giving your hardware the flexibility to move around your location, you can test and see what type of room design works best.
Wireless app based queue management systems can be used in multiple ways. For example, using an iPad sign-in device can be stand-alone customer facing sign-in or can be also used by your staff as a greeter.
Software that works in any computer, tablet or smartphone with internet access gives on-the-go and live access to what is going on in the location.
Many wireless based software uses hardware from a trusted provider. This gives you the flexibility to choose yourself what system are you most comfortable with. This is especially handy when you can access your work-dashboard from any device that enables browser, may it be computer, tablet or smartphone.
How much resources can you allocate for maintenance?
In managing your system, you need to plan for software and hardware updates and maintenance.
The upside of wireless based software is that your ongoing costs of managing the system are small or non-existent.
Server based systems often need the provider to come on-site to update the software. You also have to take care your own premise systems. If you already are using your own servers then that’s of course not a problem.