35+ Best Waitlist App and Software [2023 edition]

Are you looking for waitlist management software? If yes, you’ve come to the right place. We’ve compiled a list of 35+ best waiting line management software in 2023.

It doesn’t matter whether you’re running a hair salon, restaurant, hospital, or Apple Store – the customers’ waiting experience has an immediate effect on how they feel about your business.

Waitlist app allows organizations to manage waitlists or walk-in traffic with the goal of improving the waiting experience and customer satisfaction. In addition, these solutions provide valuable data regarding your visitor numbers, reasons for visits, and waiting times.

How to best use this list? Every business has different needs and each software might have specific features that make it perfect for your specific needs. For example, if you’re running a restaurant, you might want a solution that has been designed specifically for the restaurant business.

Start using a waiting line management system and say goodbye to long waiting times.

1. Qminder

waitlist app

Best fit for:
Businesses and organizations of all sizes that have a lot of walk-in visitors.

In addition to waitlist and queue management, Qminder comes with an SMS feature, which gives your visitor the freedom to visit a nearby coffee shop or wait in their car until they receive a text message notifying them to come back to your location. High data security standards as well as ease of setup make it a great solution for both SMEs or Enterprise level organizations.

Why choose this tool:

  • Quick setup - Qminder allows you to start managing your waitlists within hours after signing up.
  • Everyone can do it - check-in kiosk and waitlist screens are designed to work with Apple Ipad and Apple TV devices - no technicians required.
  • Simple and transparent pricing.

Features:

  • Visitor check-in – use an iPad as a self-check-in kiosk or a QR code that links to online queuing.
  • Visit planner - give your visitors an overview of the busiest times so they can choose the best time to visit.
  • Waitlist screen – display the waiting lines via Apple TV in your waiting area, or on the mini website, Qminder provides you with.
  • Notifications – your visitors can be notified about their turn via the waitlist screen or automated SMS notifications.
  • Waiting line management – get an overview of the visitors based on their waiting times or reasons for the visit. Other actions you can take: returning a visitor to the queue, forwarding the visitor to a different line, calling multiple visitors at once (group service).
  • Service dashboard – find out more about customer numbers, requests, and service performance.
  • Service analytics – get data regarding wait times, service times, and daily visits, or see the visitor history logs.

Got multiple locations? Setting up Qminder virtual queuing system at multiple locations is very easy and it allows you to compare different locations with each other, and there aren’t any additional fees involved.

Qminder works with companies of all sizes. Everyone from small photography studios to big hospitals is benefiting from the structure and clarity that using Qminder provides for them.

Pricing:

  • Starting from $429/month. Free 14-day trial.
  • The pricing is user-based and has monthly and yearly subscription options.

Data security:

  • HIPAA - ready, SOC 2 Type II, CCPA, GDPR / UK GDPR
  • Annual network and application pen-test
  • HIPAA BAAs followed
  • AWS Well-Architected best practices
  • CIS Benchmarks

Capterra Ease of use rating: 4.9

Capterra Customer service rating: 4.7

2. Carbonara App

carbonara waitlist software

Best fit for: As you can guess from the name, the Carbonara app is designed for restaurants, bars or cafes of all sizes.

Carbonara’s digital waitlist and restaurant reservation system allow you to manage both walk-ins and customers that have reserved tables.

Features:

  • A digital waiting line management system for managing virtual queues.
  • Online booking service for scheduling reservations. For reservation-based restaurants, customers can use the app for online bookings.
  • Guests can reserve tables through different channels - for example, your website or social media pages.
  • Manage operating hours or use table management to see the free tables and seat guests.
  • Give guests accurate wait time estimations through the app’s notification features.
  • Get data on how your restaurant is performing – Carbonara sends out emails with key insights regarding your business.
  • Customers can enter the waiting list by scanning a QR code.
  • Allow guests to pre-order drinks before arrival. Carbonara applies no fees to drink orders.
  • Waitlist Status Tracking – see exactly how many people are waiting to be seated.
  • Send free SMS messages and text guests in the virtual queue to inform them when their table is ready.

Pricing:

  • All Carbonara App’s features are completely free. Carbonara earns revenue through its integrated ordering features.

Capterra Ease of use rating: 4.7

Capterra Customer service rating: 4.6

3. TablesReady

tablesready waitlist management software

Best fit for: TablesReady is a simple waiting management system and online booking platform that helps to eliminate physical lines in restaurants.

Features:

  • SMS notifications.
  • Estimated wait times.
  • Self-check-in/check-out.
  • Public waitlist view.
  • Alerts/notifications within the system.
  • A customer database that allows one to search for information about clients.
  • Table management allows managers to arrange activities and tasks based on their importance.
  • Reporting & statistics – track what is important to you.
  • Reservations management allows you to create and manage reservations.
  • Employee management – manage employee schedules, availability, and performance.
  • Web-based Software.

Pricing:

  • Usage-based. Free for up to 150 messages/month.
  • Paid plans start from $49/per month.
  • Free 14-day trial.

Capterra Ease of use rating: 4.8

Capterra Customer service rating: 4.7

4. Waitwhile

waitwhile waitlist management app

Best fit for: Waitwhile is mainly focused on helping restaurants, barbershops, salons, and retailers, but they’ve recently started to extend their offering to also include events, hospitals, schools, and many other companies with walk-in traffic.

Founded in 2017 in San Francisco California, Waitwhile’s mission is to help companies provide a better waiting experience through automation.

Features:

  • Remote check-in – allow your customers to join the queue from their phone, through the web, or from a kiosk.
  • 2-way messaging – notify your customers about their turn or communicate via SMS before and after the visit.
  • Wait time estimation algorithm, which allows you to communicate to your guests the approximate waiting time. Online waitlist status tracking.
  • Analytics – get a better overview of your business through operational data and insights like understanding your rush hours, or data about the most popular services.
  • Customer journey data - understand how your customers move through different phases of your service.
  • Branding – Customize your waitlist to fit your brand. Choose between logos, colors, or other design elements.
  • Appointments - choose when your customers can schedule appointments. Choose your working hours, the maximum number of appointments, and more.​​
  • Customer notifications - decrease no-shows by choosing when you want your guests to be notified about the upcoming appointment. Remind customers via SMS or email.

Pricing:

  • Free package for up to 100 guests/month.
  • Starter subscription: $59/month for up to 1000 guests/month.
  • Business subscription: $159/month for up to 10,000 guests/month.

Capterra Ease of use rating: 4.6

Capterra Customer service rating: 4.7

5. Flexbooker

Flexbooker appointment system

Best fit for: FlexBooker provides all kinds of businesses with a way to start accepting online bookings.

FlexBooker is an appointment management solution that helps users manage appointments, classes, facilities, and service delivery. Well-known for its quick setup process – you can start taking online bookings via your website in minutes.

Features:

  • SMS-based automated waitlist – if someone cancels an appointment, FlexBooker will automatically send customers a text message that will help them to book that slot.
  • Easy integration - add Flexbooker to your website in minutes. Integrations with Wordpress, SquareSpace, and Shopify.
  • Customizable landing page to send people to through email, Facebook, or Instagram.
  • User-friendly – the plugin adapts the layout based on the device the customer is using to visit your website.
  • Calendar Integrations with Outlook, Google Calendar, Office 365, Microsoft Exchange, or Apple Calendar.
  • Accept payments while accepting appointments. Works with all major credit card providers. Option to charge a no-show fee.
  • Business analytics – find out your busiest appointment types, track employee performance, or who are the most active customers.

Pricing:

  • Monthly subscriptions 1-4 Users: $49/mo
  • 5-9 Users: $79/mo
  • 10+ Users: $99/mo
  • Free 14-day trial.

Capterra Ease of use rating: 4.8

Capterra Customer service rating: 5.0

6. Pomelo Health

Pomelo Health patient management software

Best suitable for: All kinds of healthcare providers, including medical clinics, hospitals, urgent care, walk-in clinics, pharmacies, flu shot clinics, and more.

This Canadian patient management software helps healthcare organizations improve patient access to healthcare through better booking management.

Features:

  • Easy integration with different EHR software providers.
  • Online bookings for reduced admin burden – give your patients the opportunity to manage their bookings without calling the clinic.
  • Automated appointment reminders – communicate with patients via email, SMS, or voice messages to decrease no-shows.
  • Mobile check-in – save hours of staff time per month by letting your patients do a self-check-in using their mobile devices.
  • Secure messaging – send personalized messages to your patients and safely communicate private information such as test results or treatment plans.
  • Waitlist management system – manage waitlists for popular appointments and notify patients automatically when new openings become available.
  • Virtual waiting room – to reduce wait times and boost patient happiness, provide your patients with access to a virtual waiting area.
  • Patient portal - give your patients access to a user-friendly patient portal to increase patient satisfaction.

Pricing:

  • No public pricing – contact Pomelo Health to request a price.

Capterra Ease of use rating: 4.0

Capterra Customer service rating: 4.2

7. Qudini

Qudini waiting list management solution

Best suitable for: Qudini mainly works with different retailers, retail banks, and telecoms.

Qudini is an interesting software provider that has coined the term Retail Choreography. Their waiting management system helps companies personalize in-store and virtual journeys in order to provide a better waiting experience.

Features:

  • Appointments – automate bookings through different channels including mobile apps, websites, search engine profiles, or social media pages.
  • Automated email and SMS reminders – send walk-in customers automated reminders to manage their bookings.
  • Reporting – learn more about your customers and appointment through regular analytics reports.
  • Virtual queuing – waiting line management system decreases physical queueing by adding customers to the virtual waitline via any device.
  • Real-time queue position updates – send automated updates via SMS, TV displays, or a mobile webpage with a customized countdown.
  • Event management – Event pages that match your brand. Manage event attendee list. Event registration through kiosk or mobile. Send email and SMS post-event messages and surveys to gather feedback to improve upcoming events.
  • Click and Collect – Customers can check in remotely via QR code or weblink for curbside, or in-store pickup.
  • Integrations – Use the API portal to integrate Qudini with your existing software.

Pricing:

  • Contact Qudini for the price. There may be additional costs for features and integrations.

Capterra Ease of use rating: 4.6

Capterra Customer service rating: 4.8

8. CAKE Guest Manager

Cake Guest Management software

Best suitable for: Cake Guest Manager works best for restaurants of all sizes that want to improve their guest experience through digital waitlist management and optimized reservation process.

CAKE Guest Manager has helped over 5000 restaurants to improve guest experience through their waitlist, reservation, and table management system. Their mission is to help restaurants make every customer feel like a VIP.

Features:

  • Reservations management – allow guests to make reservations via Google, your website, or via phone.
  • Waitlist optimization – decrease the number of no-shows and provide your guests with more flexibility.
  • Table management – provide customized views that help your servers make quick decisions.
  • SMS notifications – message your guests to notify them that their table is ready.
  • Visitor history – take a look at the visitor history to give guests a personalized greeting.
  • Real-time floor map – this allows to provide guests with correct wait times and seat up to 7% more customers.
  • Guest feedback – automate the feedback process to improve your operations.
  • Reporting – get valuable data regarding your reservations, wait times, and more.

Pricing:

  • Monthly subscriptions start from $79 per month.

Capterra Ease of use rating: 4.9

Capterra Customer service rating: 4.8

9. Waitwell

Waitwell virtual waitlist software

Best suitable for: WaitWell is mainly focused on government organizations but serves other industries as well such as education, retail, or clinics.

Founded in Canada in 2020, this young company allows organizations to improve their customer service by joining walk-in services with appointments.

Features:

  • Self-check-in – provide your customers with different check-in options like a QR code, SMS message, website link, or a check-in kiosk in the lobby.
  • Queue screen – your staff can see all of the customers in the queue, their wait times, and choose which customers they want to assign to themselves.
  • Browser-based interface – no need to install an application, everything is accessible online through your internet browser.
  • Two-way messaging – send and receive SMS texts within the browser.
  • Customer prioritization – choose who to serve according to the urgency of their requests. Automate priority based on the type of service the customer requires.
  • Status page – your customers can see their position in the queue and the estimated wait time.
  • Ticket history – see the information regarding the current or past visits and all the communication with the customer.
  • Combine appointments and walk-ins - Your visitors can manage their appointment from your website. This includes automated appointment reminders.

Pricing:

  • No public pricing. Contact the provider for pricing.

Capterra Ease of use rating: 4.9

Capterra Customer service rating: 4.9

10. Cliniconex

Cliniconex clinic waitlist management software

Best suitable for: Cliniconex is used by senior care providers and medical clinics.

Cliniconex helps clinics increase efficiency through automated appointment reminders and waitlist management. They integrate with EMR solutions and use different communication channels like voice, text, and email.

Features:

  • Automated care messaging – communicate with patients, families, and staff through voice, text (SMS), or email and automate everyday routine communications with workflow rules.
  • EHR/EMR integration – Cliniconex integrates with any EHR provider and updates their patient charts, as well as syncing family contacts.
  • Waiting room concierge – waiting line management system decreases crowding in the waiting room and reduces employee stress.
  • Wait time display – show estimated wait times in your waiting room or on your website. This allows your visitors to be aware of the waiting times before leaving home.
  • Patient queue display – add a screen to your waiting room to inform your patients about their place in line.
  • Custom branding – changes colors and logos to make your displays look and feel like a part of your brand.
  • Surveys and health promotions – get feedback by sending surveys, or send health promotions and resources to all of your customer base.

Pricing:

  • No public pricing. Contact the provider for more information.

Capterra Ease of use rating: 4.9

Capterra Customer service rating: 5.0

11. SevenRooms

Sevenrooms guest engagemenet software

Best suitable for: From small to big restaurants, bars, and nightclubs, or big hotels and entertainment venues.

SevenRooms is a guest engagement platform designed to empower and help businesses to deliver an exceptional guest experience.

Features:

  • Online reservations – easily receive reservations through your website, social channels, and email marketing. In addition, you can receive reservations through booking channels like TripAdvisor and Google.
  • QR code check-in – allow visitors to sign up for the waitlist by scanning a QR code.
  • Smart wait times – provide accurate wait time estimates to your customers
  • Two-way SMS messaging – send notifications and marketing messages to your guests and allow them to reply to you via text messages.
  • Automated feedback surveys – improve your operations by using an automated customer feedback system.
  • Fully-integrated table management – get a better overview of the available tables and seat more guests.
  • Predictive waitlist timing – use historical data to better accommodate walk-in guests.
  • Integrated last-mile delivery – give your restaurant the ability to make more money through food delivery.

Pricing:

  • No public pricing. Contact SevenRooms for pricing information.

Capterra Ease of use rating: 4.4

Capterra Customer service rating: 4.4

12. Nextme

Nextme waitlist management system

Best fit for: NextMe focuses on businesses with walk-in traffic like restaurants, dispensaries, events, and retail stores.

NextMe is a waitlist management app that makes it easy for organizations to handle their appointments and walk-in customers, allowing them to serve more customers.

Features

  • Track visits and wait times – know exactly how your business is doing at the floor level.
  • Self-check-in kiosk – give your guests the opportunity to choose how they want to check in, either in person or online.
  • SMS notifications – notify your guests via text messages about their turn so they don’t have to stand in line.
  • Custom reporting – get regular reports that provide that can help you optimize your customer service operations.
  • Historical data – provide better wait time estimations by looking at past numbers.
  • Book in advance – allow your customers to schedule an appointment in advance
  • API Integrations – connect our app with other software you’re using like a POS system, loyalty app, or your website.
  • Virtual waiting room – give your customers an overview of their position in the queue and whether they need to do anything to prepare for the appointment.
  • Custom Branding – use your designs to make the system look like a part of your website and brand.

Pricing:

  • Starting from: $50.00 /month
  • Pricing Model: Usage Based
  • Free trial available

Capterra Ease of use rating: 5.0

Capterra Customer service rating: 4.9

13. Wisely

Wisely waitlist management software

Best suitable for: Wisely works with thousands of restaurants providing them with a full range of services to help them improve their operations.

Wisely is a waitlist management software that helps restaurants maximize customer lifetime value through personalized visitor experience and customer intelligence. Their client list boasts big names like Chuy’s, First Watch, Global Franchise Group, Lazy Dog, and P.F. Chang’s.

Features:

  • Reservations – use this modern reservation system without any third party or per-table fees.
  • Waitlist management – waiting line management system allows guests to join the waitlist from the comfort of their home, which decreases crowding in the waiting areas, or use it to provide a curbside pickup option.´
  • Two-way SMS communications – notify your customers through customized text messages and allow them to text back should they have any questions.
  • Loyalty program – use the app to incentivize more people to become a part of your loyalty program.
  • Pre-paid bookings – your guests can make an order and pay for it even before they arrive at your restaurant.
  • Table management – Wisely’s algorithm helps get guests seated faster and makes your staff more effective.

Pricing:

  • Starting from: $150.00 /month
  • Pricing Model: Per Feature
  • Has a free trial.

Capterra Ease of use rating: 4.8

Capterra Customer service rating: 4.7

14. Hostme

Hostme table management system

Best suitable for: Hostme is specifically built for restaurants, bars, and cafes.

Hostme is a reservation and table management system that is used to seat over 3 million guests every month. This intuitive app can run on any device and provides everything a restaurant owner needs to effectively manage their operations.

Features:

  • Online reservation – start accepting online reservations from all of the popular channels like Google, Facebook, Tripadvisor, or your own homepage.
  • Waitlist management – waiting line management system lets your guests check in online and use text messages to notify them that their table is ready.
  • Table management – get a visual overview of your tables and statuses through a customizable floor map and seat more guests.
  • POS Integrations – Hostme connects with your POS data to provide you with real-time information about your table statuses.
  • Guest book – provide your guests with a personalized service by taking a look at your guest’s past orders and finding out if they have had any special requests.
  • Advanced analytics reports – make smarter decisions with data about your reservations, average wait times, server utilization, and more.

Pricing:

  • Starting from: $10.00 /month
  • Pricing model – per user
  • Has free trial
  • Has free version

Capterra Ease of use rating: 5.0

Capterra Customer service rating: 5.0

15. WaitlistPlus (formerly ChildcareWaitlist)

Waitlistplus waitlist management system

Best suitable for: WaitlistPlus is mainly used by childcare centers, schools, or doctor’s offices.

Waitlist plus offers a simple tool to manage your waiting lines. This highly customizable tool allows businesses to choose which features they want to use as well as choose custom colors to make the tool look like part of your website.

Features:

  • Waiting lists – create customizable waiting lists based on age, date range, or other metrics.
  • Create rules for ranking or moving high-priority customers to the front of the list.
  • Customer portal – give your customers the ability to add themselves to your waiting list, check their status or remove themselves from the line.
  • Email Reminders – send your customers email updates about their position on the waiting list.
  • Other features – create notes or custom fields. Add and remove users with user management and much more.

Pricing:

  • Starting from: $120.00 /year

Capterra Ease of use rating: 4.6

Capterra Customer service rating: 4.6

16. Qless

Qless waiting line management system

Best suitable for: You’ve probably used Qless at your local DMV, but they also work with other industries including healthcare, retail, and education.

Qless is a waitlist management software with appointment scheduling features designed to help organizations provide a great customer experience. Founded in 2007, makes this Califronia-based company one of the oldest players in the industry.

Features:

  • Multiple check-in options – allow visitors to add themselves to the queue through text messages, mobile apps, onsite kiosks, or your website.
  • Customer flow management – improve your customer satisfaction scores by using personalization and automation to improve your waiting experience.
  • Communication tools – update your customers about your wait times and their position in the queue.
  • Dashboard – get a real-time overview of visitors, which allows you to allocate more staffing resources whenever needed.
  • API integrations – connect Qless with your existing software through more than 180 API integrations.
  • Cloud based – use Qless on all of the popular browsers. No hardware or downloads are needed.
  • Appointments -– decrease wait times by allowing customers to book appointments in advance. Easily merge appointments with walk-ins.
  • Waiting line length management – decrease wait times by measuring the length of your queues.

Pricing:

  • No public pricing. Contact Qless for more information about pricing.

Capterra Ease of use rating: 4.8

Capterra Customer service rating: 4.0

17. Ombori Grid

Ombori Grid customer experience platform

Best suitable for: Ombori Grid is mainly used by retail stores that wish to provide their customers a modern customer experience.

Ombori Grid is a customer experience management platform with a focus on helping businesses bring their whole operations to the digital age. They provide a variety of different apps for managing appointments and walk-ins, or for occupancy control.

Features:

  • Appointment booking – customer can book an appointment online or by scanning a QR code.
  • Notifications – create custom SMS notifications for appointment reminders.
  • Visitors book an appointment time online or using a QR code on digital signage, and receive a confirmation on their mobile device or a printed ticket. Appointments can be rescheduled or canceled as required.
  • Queue management – customers can add themselves to the queue in advance by scanning a QR code, using a self-service Kiosk, or online.
  • Occupancy control – know exactly how many people are currently in your location. Set limits for the maximum number of visitors allowed at a location and show the number of visitors on digital signage screens.

Pricing:

  • Starting from $5.00 /month
  • Pricing model – usage-based
  • Has a free trial

Capterra Ease of use rating: 5.0

Capterra Customer service rating: 5.0

18. SigninSafe

Signinsafe visitor management system

Best suitable for: Construction sites, restaurants, covid tracking, or in the education sector (student drop-off/pickup).

SignInSafe is a visitor management tool focused on providing a no-contact visitor and guest sign-in solution. This simple app uses QR codes to track visitor activity and can be used anywhere where sign-in/out is required.

Features:

  • QR code check-in – customers can add themselves to the waitlist by scanning a QR code
  • Easy setup – get started by simply printing out and displaying the QR code in a suitable location.
  • Secure storage – all customer information (name, email, phone) is saved and stored safely.
  • Simple Sign-in sheet management – all sheets are designed so that everyone is able to use them.
  • Cloud-based – no hardware or app download required. SignInSafe is a web-based application.
  • Paperless – no need to use binders, clipboards, or notebooks.
  • Unlimited sign-ins – SignInSafe doesn’t limit the number of people allowed to sign in through the QR code.

Pricing:

  • Starting from: $65.00 /month
  • Pricing model: flat rate
  • Has a free trial

Capterra Ease of use rating: 5.0

Capterra Customer service rating: 5.0

19. QueueTix

Queutix waiting line management software

Best suitable for: Qtix can be used in different sectors ranging from cafes and restaurants to retail stores and hospitals.

QTix (QueueTix) is a booking and queue management app designed to replace old paper-based solutions with a digital solution.

Features:

  • Mobile & tablet integrated system – no need to use pagers, or complicated paper-based systems for managing queues and booking.
  • Fast & customer-friendly services – decrease labor costs related to manual queue and booking management.
  • All-in-one queue & booking system – get a real-time overview of updates and monitor bookings and queues in one location.
  • Notifications – sending progress updates to your customers reduces perceived waiting time and provides an enjoyable waiting experience.
  • Virtual waiting room – your customers don’t need to wait in a waiting area since they’ll be notified about their turn.
  • Multi-language support – languages supported are English, Japanese, Korean, and Chinese (Simplified)

Pricing:

  • The app is free to download, but additional costs may apply.

Capterra Ease of use rating: 5.0

Capterra Customer service rating: 5.0

20. ​Q Waits Business

Q Waits Business waiting line management tool

Best suitable for: All businesses that work with walk-in customers but mainly focus on the retail and banking industries. ​

Q Waits Business is a waiting line management solution designed to decrease crowding in waiting areas by allowing customers to enter the queue remotely.

Features:

  • Remote check-in – customers can enter the queue from the comfort of their homes.
  • Wait time estimations – give your customers more flexibility by informing them about your current wait times.
  • Language support – this app is available in English, French, Spanish, Hindi, and Bengali.
  • Multiple check-in options – customers can check in via the app, scan a QR code, or by sending a text to a pre-registered number.
  • Cloud-based – no hardware required, and everything is safely stored in the cloud.
  • Notifications – your customer can use the app to stay updated about their position in the queue or receive a notification when it is their turn for your service.
  • Analytics & reporting – get reports covering your average wait times, service categories, or queue lengths.

Pricing:

  • Starting from: $36.99 /month
  • Pricing model: per user
  • Has free trial

Capterra Ease of use rating: 5.0

Capterra Customer service rating: 5.0

Didn’t find the ideal tool yet? See the list of additional waiting list management software and browse their websites for detailed information.

  • DocClocker
  • TableUp
  • QueuePad
  • NOQ
  • 2cool 2q
  • Allgood Waitlist
  • Blismo
  • Checked In
  • Curbsid
  • Digital Wait List
  • e-Flow Queue Management
  • Kiddo
  • FrontDesk
  • LaunchList
  • Notice

Still couldn’t find the best tool that’s matching to your needs? Contact us and learn what is the best customer service flow suitable for your organization.

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