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A stress-free
help desk queue management system

Qminder helps reduce wait times, manage interruptive walk-ins, and drive customer satisfaction.

Free 14-day trial. Easy setup. No hassle.

helpdesk queuing solution

Take your walk-in support to the next level with Qminder

Fast and personal service

Offer efficient support, even during Monday rush hours, with improved service cycles. Personalize your support according to your customers’ needs.

Our drivers — the cornerstone of the Lyft community — feel welcome and attended to, always knowing when and by whom they’ll be served, and leave happy, just as they deserve to be.

Dana Hooshmand
Special Ops Manager at Lyft

Paint a fuller picture with data

You can’t improve what you don’t measure. Leverage real-time tools and rich insights to amplify customer service agents and faster resolve the needs of customers.

The data we get from Qminder helps us fully satisfy our customers, by bringing down long wait times and improving service times of our employees. It is a simple yet powerful queueing application.

Paul Jun A. Timtiman
Project Lead & IT Support at Odfjell

Integrated with your tech stack

Connect Qminder with your tools through APIs to sync data and optimize your processes. One-step integrations with Zendesk and ServiceNow coming soon.

Qminder provides APIs that proved to be extremely useful to us. Their webhooks were a cinch to implement, and RESTful APIs are very well-documented.

FC Truter
Product Lead at Take A Lot

Easy setup

Easy setup

Get started in minutes. Qminder is a SaaS queue management platform that can be up and running in less than 15 mins.

We exclusively use Apple products to ensure a low risk of software and hardware malfunction.

Dedicated support

Dedicated support

No need for 24/7 on-site maintenance. All troubleshooting and updates are handled by the Qminder team.

Customizable features

Customizable features

Implement a first-come, first-served approach and SMS messaging. Complement your workflow with customized features. Download the feature list here.

Rich reporting tools

Rich reporting tools

Scan for trends and emerging issues through the accurate view of the ticket history. Leverage custom reports to get as granular as you like: ticket categories, status, and level of priority.

Enhanced data security

Enhanced data security

Qminder is committed to meeting the highest standards of data privacy by using AWS S3, SSO and encrypted communication channels, plus HIPAA compliance for healthcare workers.

Contact us for penetration test results: sales@qminder.com

Scalability

Scalability

Maintain consistent, high-quality responses to support requests across multiple time zones and languages. Bring faraway locations closer to optimize performance and scale up your results.

See Qminder in action

50+ million happier visitors and counting

The world’s most successful brands trust Qminder to grow their visitor satisfaction.

case studies lyft

Create Happiness in Face-to-Face Customer Service

We had recently started using Qminder as a way of organizing the queue at retail sites, but it started to become the backbone of our retail operations — with solving queueing as the gateway drug.

Dana Hooshmand
Special Ops Manager at Lyft

Read more

case studies girteka

Girteka Logistics: Managing Candidate Visits

After an easy setup, we only spent 20 minutes training the team how to use Qminder. The software is extremely intuitive and simple to use.

Rimantė Vaitkutė
Marketing Project Manager at Girteka

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case studies ola

Ola Visitor Management System

Having over 650,000 driver partners requires a smart solution to ensure the best service at our centres. With Qminder for walk-ins, we are able to significantly optimize our driver partner operations.

Sumit Tuteja
Supply Product Head at Ola

Read more

See all customers stories

A perfect solution to meet your needs

IT service desk

Working in an IT service desk is a balancing act between offering reactive support to walk-ins and addressing routine help requests and questions.

Remove clutter and clamp down on service disruptions. Speed up response times and help IT technicians close cases faster by allowing to track, line up and prioritize customer support tickets.

checkmarkSimple, plug & play setup

checkmarkTagging, private notes and labels

checkmarkRobust integrations with third-party tools

checkmarkMulti-level data security

checkmarkNo on-site maintenance required

checkmarkReal-time reporting and dashboards

it help desk

HR help desk

Having to manage daily service requests — hiring, onboarding, recruitment open days, consultations, conflict resolutions, salary and benefits — wears corporate HR managers down.

Cut down on paperwork and focus on peoplework. Optimize the ticket management pipeline and gather visitor details to keep your teammates on the same page.

checkmarkAutomated workflows

checkmarkNo more interruptive walk-ins

checkmarkNotifications and reminders

checkmarkEnhanced data security

checkmarkCustomized look and feel

checkmarkBuilt-in reporting and performance tracking

hr help desk

Onboarding center

Lengthy registration lines and slow support at onboarding HUBs get in the way of building a truly welcoming community space.

Treat your future partners as more than numbers in a queue. Give your agents the relevant customer context they need to provide faster, more personalized onboarding.

checkmarkAutomated registrations

checkmarkSimple and intuitive interface

checkmarkCustomizable to fit your brand feel

checkmarkMultilingual support

checkmarkScalable as you grow

checkmarkComprehensive service analytics toolkit

Onboarding center

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Free 14 days trial.
No contract. Cancel any time.