Kirill Tšernov · November 15, 2018 Building Workplace Happiness in Customer Service [Part 1]
How does workplace happiness affect employees working in customer service? We are joined by a workplace happiness advocate to answer this question.
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Kirill Tšernov · November 6, 2018 Black Friday 2018 Checklist: Prepare Your Store
Retailers, beware: Black Friday 2018 is almost here! As long as you follow our Black Friday checklist, your store will be prepared for shopping frenzy.
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Josh Carlyle · November 2, 2018 7 Powerful Customer Service Phrases You Need to Use
Never underestimate the power of words. Here's how you can create positive vibes in your customers with 7 perfect phrases for customer service.
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Kirill Tšernov · November 1, 2018 Beacon OHSS: A New Approach to Customer Service
What is rockstar customer service and how to achieve it? Take a master class from Beacon OHSS to learn how to treat your visitors the right way.
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Kirill Tšernov · October 30, 2018 How to Prepare Your Store for Halloween
Halloween is coming! As you prepare to have good time with your friends, you also need to prepare your store, offline and online, for spooky season.
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Kirill Tšernov · October 25, 2018 How to Optimize Patient Flow in Healthcare
Patient flow, though a small part of healthcare, is the biggest factor affecting patient satisfaction. Hospitals need to start optimizing their flow ASAP.
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