Giorgi Lobzhanidze · August 1, 2018 Your Guide To Service Design
Whether you are creating a new service or enhancing an old one, understanding every part of your customer's interaction with your business is important. If you are uncertain how to do it, service design is exactly what you need!
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Giorgi Lobzhanidze · July 26, 2018 4 Essential Lessons For Retail Sector From This Non-Profit Organization
Solely providing great service is not enough anymore. Clients are looking for extra value when shopping with retailers and StreetCred happens to have some essential lessons for providing this value.
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Giorgi Lobzhanidze · July 25, 2018 25 Most Important Customer Experience Statistics
Numbers may not tell the entire story, but to understand the importance of customer experience, you need to know these customer experience statistics.
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Giorgi Lobzhanidze · July 20, 2018 Disney’s Customer Experience Excellence
Disney produces not only enjoyable animated features but also delightful visitor experiences. How do they manage to still do this, year after year?
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Kirill Tšernov · July 19, 2018 La Cité Student Management
Is it ever too late to learn? La Cité, a major community college in Canada, proves that in education, as in retail, experience is king.
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Giorgi Lobzhanidze · July 17, 2018 007 James Bond Skills of a Great Customer Service Agent
Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.
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