Kirill Tšernov · November 24, 2020 Patient Journey Mapping: Making Healthcare Experience Better for All
Patient journey mapping is a way of visualizing the service experiences of patients over time. Here's why hospitals and clinics should use it.
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Kirill Tšernov · October 26, 2020 Speed Matters: 10 Tips for Delivering Faster Customer Service
Providing time-sensitive customer service at a faster rate is how you stand apart from competitors. Here are 10 tips on how to deliver faster service.
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Kirill Tšernov · October 13, 2020 Preventing Violence and Abuse of Frontline Workers
COVID-19 pandemic is making things tense, with customers lashing out at people who deserve it the least -- frontline retail and healthcare workers.
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Kirill Tšernov · September 29, 2020 Gathering Customer Data to Improve Service Flow
When it comes to queuing, numbers play a big role. No, not the numbers on your ticket. We're talking about customer data that helps improve your service.
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Kirill Tšernov · September 12, 2020 The World’s Most Famous and Longest Queues
The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...
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Kirill Tšernov · September 5, 2020 The Problem With Wait Times at Government Offices
Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.
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