Kirill Tšernov · September 6, 2019 Using the Data From People Counters to Boost Service
People counters help measure footfall, i.e. the number of visitors, but they also help you measure the effectiveness of your customer service strategy.
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Kirill Tšernov · August 29, 2019 What Are You Waiting For: The Queuing Theory in Practice
Queues surround us wherever we go and whatever we do. At home, work or in our free time, there's no escape. But are all queues truly made equal?
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Kirill Tšernov · August 19, 2019 The Cost of Queues: How Improper Queue Management Affects Your Bottom Line
Time for some queuing theory: what is the cost of waiting in customer service? You'd be surprised how much revenue you miss out on by not fixing queues.
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Kirill Tšernov · August 13, 2019 Weighing the Options: Can Queue-Jumping Be Fair?
Just imagine: you're standing in line for hours and as your turn is coming, somebody jumps in. Is queue-jumping ever called for? You may be surprised...
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Giorgi Lobzhanidze · August 7, 2019 How to Create a Great In-Store Experience: #QminderAsks
What does QminderAsks have in store? Funny you should ask that, because we are talking about in-store experiences and how to make them great.
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Kirill Tšernov · July 26, 2019 Girteka Logistics: Managing Candidate Visits
Even when there's only one day a year when you have queues, a queue management system is a must. See how Girteka Logistics manage their visitors.
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