Qminder Blog

By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Disney’s Customer Experience Excellence

Disney produces not only enjoyable animated features but also delightful visitor experiences. How do they manage to still do this, year after year?

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By Kirill Tšernov Kirill Tšernov ·

La Cité Student Management

Is it ever too late to learn? La Cité, a major community college in Canada, proves that in education, as in retail, experience is king.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

007 James Bond Skills of a Great Customer Service Agent

Who didn't dream of becoming a super agent like James Bond? While secret service is not for everyone, its lessons can be applied to customer service.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

7 Easy Tips to Make Customers Fall in Love With Waiting Rooms

What makes for a good waiting room? Should it consist of a chair and a clock on the wall, or are there more aspects to delighting your waiting customers?

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Travelwise Visitor Management Solution

Travelwise found a way to not only efficiently manage their expo visitors but also provide incredible customer service experiences.

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By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Customer Service – To Automate, or Not to Automate, That Is the Question

Automated customer service offers a lot of perks, but is it really the best choice? Find out the downs and ups of both automated and non-automated service.

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