Kirill Tšernov · March 18, 2019 Mowasalat: Effectively Handling Over 7,000 Drivers
Mowasalat, a forward-thinking transportation company from Qatar, is a shining example of how to treat employees fairly, and help them achieve more.
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Giorgi Lobzhanidze · March 5, 2019 Why You Should Use Customer Names: #QminderAsks
QminderAsks brings you the opinions from the world's best experts on a customer service topic. Our first episode: Why you should use customer names.
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Ester Brierley · March 4, 2019 Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience
It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.
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Kirill Tšernov · February 20, 2019 Qminder Ebook Is Here! Digitizing Queue Management in Healthcare
You asked for it, and now it's here — Qminder's book on healthcare queue management, full of tips on patient experience, staff management, and much more!
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Kirill Tšernov · February 15, 2019 7 Japanese Words That Teach Great Customer Service
What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.
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Kirill Tšernov · February 13, 2019 Dear Customer Service People: A Love Letter From Qminder
It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.
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