Kirill Tšernov · February 12, 2019 Helping Customers Help Themselves: The Benefits of Self-Service
Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...
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Kirill Tšernov · February 5, 2019 11 Queue Strategy Tips, Explained in Fewer Than 140 Characters
Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.
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Alexandra Reay · February 4, 2019 Correcting 5 Common Customer Service Mistakes
Everybody makes mistakes. The question is, do you learn from them? Customers are harsh critics, so be sure to correct these 5 common service mistakes.
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Ryan Bronson · January 18, 2019 Make Your Small Business Stand Out With Customer Service
No matter how unique you think your service is, you're bound to come across competitors who do the same thing. How do you stand out? With customer service!
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Harry Southworth · January 16, 2019 10 Powerful Customer Experience Leaders to Follow in 2019
Getting great at CX is easy when you know which experts to listen to. Here are 10 customer experience influencers to add to your social feeds.
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Dana Hooshmand · January 7, 2019 Create Happiness in Face-to-Face Customer Service With Data
Is that data really that all-powerful? Here's how to build a closed-loop performance management system and bring your customers happiness.
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