Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

The Future is Here — New Qminder Feature

Greeting customers is important but also tedious. If only there was someone to do it for you... No worries, your savior is here — and his name is Steve.

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By Gloria Kopp Gloria Kopp ·

7 Ways to Make Customers Happy With Your Writing Skills

Is writing important to customer service? If you don't want to scare potential customers away, you need to learn this 7 valuable writing skills.

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By Kirill Tšernov Kirill Tšernov ·

Ola Visitor Management System

Ola, one of the largest ride-sharing companies, proves that customer service matters. With Qminder's help, they hope to improve their service even further.

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By Kirill Tšernov Kirill Tšernov ·

How to Show Empathy to Customers

Can empathy be taught? Only if you're willing to put yourself in your customer's shoes. Empathy begins with understanding another person's perspective.

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By Kirill Tšernov Kirill Tšernov ·

A Beginner’s Guide to Employee Experience

It's not just your customers who want greater experience. Your staff needs one, too. This guide will give insights into improving employee experience.

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By Kirill Tšernov Kirill Tšernov ·

Numbers Do Lie, or a Story of the Most Patient Visitor Ever

Patience is a virtue, or so we're told. How much of a virtue is it when you're made to sit for 5 hours? This is a story about the most patient visitor ever.

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