Qminder Blog

improve customer service with customer data
By Kirill Tšernov Kirill Tšernov ·

Gathering Customer Data to Improve Service Flow

When it comes to queuing, numbers play a big role. No, not the numbers on your ticket. We're talking about customer data that helps improve your service.

worlds longest queues waiting lines
By Kirill Tšernov Kirill Tšernov ·

The World’s Most Famous and Longest Queues

The history of the world has known many long queues, but only few get the unfortunate honor to be called The Longest Queues Ever. And here they are...

consumer behavior in checkout lines
By Kirill Tšernov Kirill Tšernov ·

The Problem With Wait Times at Government Offices

Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.

improve operational efficiency
By Kirill Tšernov Kirill Tšernov ·

How Electronic Queuing Systems Improve Operational Efficiency

How important can an electronic queue management system be to your operational efficiency? Managing customer expectations starts with managing crowds.

social distancing queues in schools
By Kirill Tšernov Kirill Tšernov ·

How Social Distancing Can Work in Schools, Colleges and Universities

As schools, colleges and universities plan to reopen, the question is how to provide safety to students. Digital queue management is the answer.

post-covid pandemic social distancing
By Kirill Tšernov Kirill Tšernov ·

Social Distancing After COVID-19: Learning From Pandemic

What happens to social distancing after pandemic? Customers are accustomed to increased safety and judge businesses based on whether they provide it.

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