Kirill Tšernov · July 23, 2020 Social Distancing After COVID-19: Learning From Pandemic
What happens to social distancing after pandemic? Customers are accustomed to increased safety and judge businesses based on whether they provide it.
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Kirill Tšernov · July 8, 2020 How Lancaster Archery Supply Hits the Mark on Customer Safety Amid COVID-19
See the master class from Lancaster Archery Supply on customer safety amind COVID-19 pandemic and strict health regulations.
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Kirill Tšernov · June 29, 2020 Customer Service in a Post-Covid World
What is customer service going to look like after COVID-19? The coronavirus pandemic has changed the way businesses interact with customers.
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Kirill Tšernov · May 14, 2020 How to Improve Customer Communication With SMS Text Messaging
R U GR8 @ TXT SPEAK? Maybe you should be, seeing how SMS is emerging as the best communication channel for customer satisfaction and retention.
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Kirill Tšernov · May 7, 2020 5 Scientific Explanations for How Wait Times Impact Customer Behavior
How checkout lines and wait times affect shoppers, as explained by peer-reviewed studies on queue models, service practices and consumer behavior.
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Kirill Tšernov · April 23, 2020 Using People-Counting Systems for Social Distancing
Due to the COVID-19 pandemic, businesses have to comply with restricting the number of visitors. See how people counters can aid in social distancing.
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