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Qminder Blog

queue management pyramid
By Kirill Tšernov Kirill Tšernov ·

Building the Queue Management Pyramid, From the Top Down

What is the queue management pyramid and how is it connected to customer experience? Find out how you can up your game by implementing a queuing solution.

cannabis dispensary queue management
By Kirill Tšernov Kirill Tšernov ·

How Cannabis Retail Benefits From Queue Management

The cannabis industry is a new cool kid on the block. The only thing that would let cannabis retail grow even faster is queue management.

us passport waiting times
By Kirill Tšernov Kirill Tšernov ·

Berkeley Rec Sports: Managing Visitor Experience

Passport renewal is usually characterized by long waiting times. But does it have to be this way? Berkeley Rec Sports proves that there is a solution.

overcoming customer experience challenges
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

How to Overcome the Biggest CX Challenges: #QminderAsks

Customer experience is not a sprint but a marathon, complete with hurdles. In today's #QminderAsks, we review CX challenges and how to overcome them.

improve customer waiting experience
By Kirill Tšernov Kirill Tšernov ·

What Game of Thrones Can Teach You About Customer Service

Game of Thrones may be a fantasy series, but its lessons has real life applications. Learn customer service the right way, through the GoT quotes.

lhv reduce queues bank
By Kirill Tšernov Kirill Tšernov ·

LHV: Managing 170,000+ Clients With a Digital Queuing System

What do banks know about customer service? LHV knows a lot, actually! Learn how LHV boosted and personalized their service by reducing queues in banks.

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