Kirill Tšernov · October 2, 2018 Survey Results: Stories From Customer Service People
You spoke, and we listened! The results of our very first customer service survey are in. Want to find out all the secrets of CS experts? Take a peek.
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Giorgi Lobzhanidze · October 1, 2018 A Gentleman’s Guide to Queuing Etiquette
Queues are already stressful, so why needlessly escalate the tension? Learn proper queuing manners, with A Gentleman's Guide to Queuing Etiquette.
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Giorgi Lobzhanidze · September 27, 2018 Best Practices for Healthcare
Many hospitals are slowly realizing that customer service is a path to success. Question is, what are the best healthcare customer service practices?
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Giorgi Lobzhanidze · September 20, 2018 How Nike Can Help Brick-and-Mortar Survive the E-commerce Wave
Nike's famous slogan is the kind of advice that can be applied to almost any situation. Even when improving the customer service, you've got to Just Do It!
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Kirill Tšernov · September 18, 2018 Leveling Up the Medical Staff Experience
Healthcare puts a huge emphasis on patient experience, but what about medical staff experience? Newsflash: doctors and nurses matter as much as patients.
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Kirill Tšernov · September 13, 2018 Retail Customer Service Tips, As Told by Customers
What does a customer seek in customer service? What are some tips that any customer could give a retail business so that it would improve its service?
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