Kirill Tšernov · September 5, 2020 The Problem With Wait Times at Government Offices
Public service has become synonymous with long waiting. That's why citizen satisfaction with government services is so low, but fixing it is not that hard.
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Kirill Tšernov · August 28, 2020 How Electronic Queuing Systems Improve Operational Efficiency
How important can an electronic queue management system be to your operational efficiency? Managing customer expectations starts with managing crowds.
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Kirill Tšernov · July 31, 2020 How Social Distancing Can Work in Schools, Colleges and Universities
As schools, colleges and universities plan to reopen, the question is how to provide safety to students. Digital queue management is the answer.
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Kirill Tšernov · July 23, 2020 Social Distancing After COVID-19: Learning From Pandemic
What happens to social distancing after pandemic? Customers are accustomed to increased safety and judge businesses based on whether they provide it.
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Kirill Tšernov · July 8, 2020 How Lancaster Archery Supply Hits the Mark on Customer Safety Amid COVID-19
See the master class from Lancaster Archery Supply on customer safety amind COVID-19 pandemic and strict health regulations.
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Kirill Tšernov · June 29, 2020 Customer Service in a Post-Covid World
What is customer service going to look like after COVID-19? The coronavirus pandemic has changed the way businesses interact with customers.
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