Qminder Blog

post-quarantine customer service
By Kirill Tšernov Kirill Tšernov ·

Customer Service in a Post-Covid World

What is customer service going to look like after COVID-19? The coronavirus pandemic has changed the way businesses interact with customers.

sms message communication with customers
By Kirill Tšernov Kirill Tšernov ·

How to Improve Customer Communication With SMS Text Messaging

R U GR8 @ TXT SPEAK? Maybe you should be, seeing how SMS is emerging as the best communication channel for customer satisfaction and retention.

consumer behavior in checkout lines
By Kirill Tšernov Kirill Tšernov ·

5 Scientific Explanations for How Wait Times Impact Customer Behavior

How checkout lines and wait times affect shoppers, as explained by peer-reviewed studies on queue models, service practices and consumer behavior.

people counting technology social distancing
By Kirill Tšernov Kirill Tšernov ·

Using People-Counting Systems for Social Distancing

Due to the COVID-19 pandemic, businesses have to comply with restricting the number of visitors. See how people counters can aid in social distancing.

workplace safety checklist covid-19
By Giorgi Lobzhanidze Giorgi Lobzhanidze ·

Safe Workplace Checklist: Prevent the Spread of Coronavirus at Work

It is the duty of business owners to keep both visitors and staff safe amid COVID-19. To help you out, we've come up with the workplace safety checklist.

curbside pickup coronavirus shopping
By Kirill Tšernov Kirill Tšernov ·

Curbside Pickup: A Contactless Solution to Coronavirus Shopping

To ensure the safety of shoppers and employees amid coronavirus, businesses need to implement curbside pickup — a contactless solution to order delivery.

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