Kirill Tšernov · September 18, 2018 Leveling Up the Medical Staff Experience
Healthcare puts a huge emphasis on patient experience, but what about medical staff experience? Newsflash: doctors and nurses matter as much as patients.
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Kirill Tšernov · September 13, 2018 Retail Customer Service Tips, As Told by Customers
What does a customer seek in customer service? What are some tips that any customer could give a retail business so that it would improve its service?
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Giorgi Lobzhanidze · September 12, 2018 Examples of Customer Service, As Shown on TV
Your mom probably said that watching too much TV is bad for you. Shows how much she knows! Turns out, movies are great for customer service inspiration.
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Richard Nolan · September 6, 2018 The Impact of Customer Experience on Word-of-Mouth Marketing
What is word-of-mouth marketing and how can investing in customer experience help improve it? In marketing, your best bet is on your own customers.
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Kirill Tšernov · September 5, 2018 Personalization in Healthcare
Is personalization in healthcare just a fad or is it a trend that is here to stay? The evidence suggests that you'd better start investing in it, and fast.
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Kirill Tšernov · August 31, 2018 The Effects of Waiting in Healthcare
Waiting seems a natural part of visiting a hospital, but what are the negative consequences of it? One thing for sure, hospitals need to fix this ASAP.
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