Kirill Tšernov · June 29, 2020 Customer Service in a Post-Covid World
What is customer service going to look like after COVID-19? The coronavirus pandemic has changed the way businesses interact with customers.
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Kirill Tšernov · May 14, 2020 How to Improve Customer Communication With SMS Text Messaging
R U GR8 @ TXT SPEAK? Maybe you should be, seeing how SMS is emerging as the best communication channel for customer satisfaction and retention.
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Kirill Tšernov · May 7, 2020 5 Scientific Explanations for How Wait Times Impact Customer Behavior
How checkout lines and wait times affect shoppers, as explained by peer-reviewed studies on queue models, service practices and consumer behavior.
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Kirill Tšernov · April 23, 2020 Using People-Counting Systems for Social Distancing
Due to the COVID-19 pandemic, businesses have to comply with restricting the number of visitors. See how people counters can aid in social distancing.
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Giorgi Lobzhanidze · April 15, 2020 Safe Workplace Checklist: Prevent the Spread of Coronavirus at Work
It is the duty of business owners to keep both visitors and staff safe amid COVID-19. To help you out, we've come up with the workplace safety checklist.
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Kirill Tšernov · April 9, 2020 Curbside Pickup: A Contactless Solution to Coronavirus Shopping
To ensure the safety of shoppers and employees amid coronavirus, businesses need to implement curbside pickup — a contactless solution to order delivery.
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