Qminder Blog

By Kirill Tšernov Kirill Tšernov ·

Self-Service as the Future of Customer Service

If you want to do something right, you have to do it yourself — that's the idea behind self-service, an increasingly important part of customer service.

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By Kirill Tšernov Kirill Tšernov ·

5 Customer Experience Mistakes to Avoid

Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.

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By Kirill Tšernov Kirill Tšernov ·

What is the Customer Experience Pyramid?

93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.

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By Kirill Tšernov Kirill Tšernov ·

Start Being Loyal to Your Customers

Are your customers loyal to you? Wrong question. The thing you should ask yourself instead is, "Is my business staying loyal to my customers?"

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By Kirill Tšernov Kirill Tšernov ·

Customer Service Lessons From the Airline Industry

If you want to improve customer experience, you look everywhere for inspiration. Even airlines can teach you a thing or two about customer service.

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By Kirill Tšernov Kirill Tšernov ·

4 Knows of Tailored Customer Service

A service tailored to your customers: sounds great, but there are things to know if you want to provide it. In fact, here are 4 knows of personal service.

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