Qminder Blog

wow customer service
By Ester Brierley Ester Brierley ·

Deliver Wow Customer Service: 5 Ways to Improve Waiting Experience

It's the experience economy, and your customers want you to "wow" them. Even waiting experience is greatly improved through wow customer service.

digital queue management in healthcare
By Kirill Tšernov Kirill Tšernov ·

Qminder Ebook Is Here! Digitizing Queue Management in Healthcare

You asked for it, and now it's here — Qminder's book on healthcare queue management, full of tips on patient experience, staff management, and much more!

japan customer service phrases
By Kirill Tšernov Kirill Tšernov ·

7 Japanese Words That Teach Great Customer Service

What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.

how to serve great customer experience
By Kirill Tšernov Kirill Tšernov ·

Dear Customer Service People: A Love Letter From Qminder

It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.

benefits of self-service
By Kirill Tšernov Kirill Tšernov ·

Helping Customers Help Themselves: The Benefits of Self-Service

Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...

how to solve queuing problem
By Kirill Tšernov Kirill Tšernov ·

11 Queue Strategy Tips, Explained in Fewer Than 140 Characters

Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.

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