It’s a Christmas Miracle: Improving Santa Queues
Santa Claus can fly over the entire world in a single night, but can he handle queues? Find out how to improve the queue experience for mall Santa visitors.
Read more
The Periodic Table of Customer Service Elements
Customer relationship, like all relationships, is built on chemistry. In today's class, we are looking at the periodic table of customer service elements.
Read more
6 Customer Experience Trends in Healthcare
Patient experience becomes more and more important. To help serve patients better, take a look at six main customer experience trends in healthcare.
Read more
Nurturing Workplace Happiness in Customer Service [Part 2]
What can a manager do to help employees achieve workplace happiness? Find out in the second part of our guide to employee satisfaction.
Read more
Building Workplace Happiness in Customer Service [Part 1]
How does workplace happiness affect employees working in customer service? We are joined by a workplace happiness advocate to answer this question.
Read more
Black Friday 2018 Checklist: Prepare Your Store
Retailers, beware: Black Friday 2018 is almost here! As long as you follow our Black Friday checklist, your store will be prepared for shopping frenzy.
Read more