5 Customer Experience Mistakes to Avoid
Understanding what your customer want is not only about what to do, but also what not to do. Here are top 5 customer experience mistakes you ought to avoid.
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What is the Customer Experience Pyramid?
93% of customer experience initiatives are bound to fail. To help you understand why this happens, take a look at the customer experience pyramid.
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Start Being Loyal to Your Customers
Are your customers loyal to you? Wrong question. The thing you should ask yourself instead is, "Is my business staying loyal to my customers?"
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Customer Service Lessons From the Airline Industry
If you want to improve customer experience, you look everywhere for inspiration. Even airlines can teach you a thing or two about customer service.
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4 Knows of Tailored Customer Service
A service tailored to your customers: sounds great, but there are things to know if you want to provide it. In fact, here are 4 knows of personal service.
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Oakland Airport Employee Management
Oakland Airport is a leading example of how companies can take up innovations to make the life of their employees better.
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