Richard Nolan · September 6, 2018 The Impact of Customer Experience on Word-of-Mouth Marketing
What is word-of-mouth marketing and how can investing in customer experience help improve it? In marketing, your best bet is on your own customers.
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Kirill Tšernov · September 5, 2018 Personalization in Healthcare
Is personalization in healthcare just a fad or is it a trend that is here to stay? The evidence suggests that you'd better start investing in it, and fast.
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Kirill Tšernov · August 31, 2018 The Effects of Waiting in Healthcare
Waiting seems a natural part of visiting a hospital, but what are the negative consequences of it? One thing for sure, hospitals need to fix this ASAP.
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Kirill Tšernov · August 30, 2018 ToastMe Visitor Management
Sometimes, the best use of technology is the most straightforward. See how ToastMe manages its visitors traffic thanks to Qminder queue management system.
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Giorgi Lobzhanidze · August 28, 2018 Examples of Great Customer Service in Retail
How else can you learn other than by learning from examples? Here are several real-life examples of exceptional customer service for you to learn from.
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Kirill Tšernov · August 27, 2018 What Patient Experience Can Learn From Customer Experience
What is patient experience and is it related to customer experience? It seems that healthcare could learn something from retail, despite their difference.
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