Jomel Alos · December 12, 2018 Millennials vs Gen Z: How Their Customer Care Preferences Compare
Does generational gap exist when it comes to customer and marketing? Let's see how the purchasing preferences of Millennials and Generation Z compare.
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Kirill Tšernov · December 5, 2018 It’s a Christmas Miracle: Improving Santa Queues
Santa Claus can fly over the entire world in a single night, but can he handle queues? Find out how to improve the queue experience for mall Santa visitors.
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Kirill Tšernov · November 23, 2018 The Periodic Table of Customer Service Elements
Customer relationship, like all relationships, is built on chemistry. In today's class, we are looking at the periodic table of customer service elements.
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Kirill Tšernov · November 21, 2018 6 Customer Experience Trends in Healthcare
Patient experience becomes more and more important. To help serve patients better, take a look at six main customer experience trends in healthcare.
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Kirill Tšernov · November 20, 2018 Nurturing Workplace Happiness in Customer Service [Part 2]
What can a manager do to help employees achieve workplace happiness? Find out in the second part of our guide to employee satisfaction.
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Kirill Tšernov · November 15, 2018 Building Workplace Happiness in Customer Service [Part 1]
How does workplace happiness affect employees working in customer service? We are joined by a workplace happiness advocate to answer this question.
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