Qminder Blog
Kirill Tšernov · September 18, 2017 Queuing Theory as Applied to Customer Service
What are the types of customer behavior? How can you improve your customer service? These are the questions you can answer by studying queuing theory.
Read more Kirill Tšernov · September 15, 2017 What’s a Queuing System?
What is a queuing system and does your business need one? You can answer both questions once you read our guide to queue management systems.
Read more Kirill Tšernov · September 13, 2017 Customer Feedback as a Way to Great Customer Experience
For a business, nothing is more valuable than customers leaving honest feedback about service. Customer feedback is the best way to evaluate your success.
Read more Kirill Tšernov · September 7, 2017 Millennials and Your Next Queuing Strategy
Millennials are the largest generation of customers in the US. If a business wants to succeed, it needs to understand how millennials queue up.
Read more Kirill Tšernov · September 5, 2017 The Secret to Hospital Growth Is Patient Experience
“Patient” is another word for “customer”. Why not apply the retail standards of customer experience to healthcare? See your hospital grow as a result.
Read more Kirill Tšernov · August 31, 2017 Why Schools Need Queue Management
From enrollment to admission office, schools have problems with managing queues. Can a queuing solution help with that? It's time for a lesson on queuing.
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