Giorgi Lobzhanidze · October 12, 2018 Customer Experience Is the New Marketing
Is customer experience the new marketing? Spoiler: It is. The question is, how to properly harness all the benefits from investing in customer experience.
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Scott Matthews · October 10, 2018 Stress Management Tips for Customer Service Pros
Stress always goes hand in hand with customer service. To help you keep a cool head when talking to customers, follow these stress management tips.
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Kirill Tšernov · October 4, 2018 iShop Guatemala: How to Reduce Wait Times by Half
iShop is the leading Apple Premium reseller in the Republic of Guatemala. The secret to their success? Simple, they care about customer experience.
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Kirill Tšernov · October 2, 2018 Survey Results: Stories From Customer Service People
You spoke, and we listened! The results of our very first customer service survey are in. Want to find out all the secrets of CS experts? Take a peek.
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Giorgi Lobzhanidze · October 1, 2018 A Gentleman’s Guide to Queuing Etiquette
Queues are already stressful, so why needlessly escalate the tension? Learn proper queuing manners, with A Gentleman's Guide to Queuing Etiquette.
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Giorgi Lobzhanidze · September 27, 2018 Best Practices for Healthcare
Many hospitals are slowly realizing that customer service is a path to success. Question is, what are the best healthcare customer service practices?
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