7 Japanese Words That Teach Great Customer Service
What do we know about Japan? Anime, sushi, samurai, Kurosawa, and... customer service! Learn these 7 Japanese words to master their customer service craft.
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Dear Customer Service People: A Love Letter From Qminder
It's Valentine's Day! As lovers around the world exchange gifts and love letters, we sing serenades to people who most deserve it — customer service staff.
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Helping Customers Help Themselves: The Benefits of Self-Service
Despite how popular self-service is with customers, companies are hesitant about implementing it. If only they knew the many benefits of self-service...
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11 Queue Strategy Tips, Explained in Fewer Than 140 Characters
Of what use are the tips that are so long, you can't even memorize them? Here are 11 queue strategy tips that can fit in a single Twitter post.
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Correcting 5 Common Customer Service Mistakes
Everybody makes mistakes. The question is, do you learn from them? Customers are harsh critics, so be sure to correct these 5 common service mistakes.
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Make Your Small Business Stand Out With Customer Service
No matter how unique you think your service is, you're bound to come across competitors who do the same thing. How do you stand out? With customer service!
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